List of Centriam Platform Customers
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Since 2010, our global team of researchers has been studying Centriam Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Centriam Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Centriam Platform for Customer Experience include: Cable & Wireless Communications, a United Kingdom based Communications organisation with 7000 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using Centriam Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Centriam Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Cable & Wireless Communications | Communications | 7000 | $1.0B | United Kingdom | Centriam | Centriam Platform | Customer Experience | 2018 | n/a |
In 2016, Cable & Wireless Communications deployed the Centriam Platform to unify Customer Experience data across retail stores, call centers and marketing for its Caribbean and Pan American operations. The implementation focused on centralizing feedback ingestion and case routing to support telecom customer experience processes and operational consistency across channels.
The deployment leveraged Centriam Platform capabilities alongside the Centriam Telecom AI text analysis capability for large scale feedback processing, using text analysis to extract themes, classify sentiment and prioritize operational issues. Configuration work emphasized automated ingestion pipelines, configurable taxonomy for telecom feedback and role-based access to consolidated CX records within the Centriam Platform.
Operational integrations connected retail point of sale feedback, contact center transcripts and marketing survey streams into unified CX workflows, enabling consolidated reporting and operational handoffs between customer care, retail operations and marketing teams. The project targeted telecom CX process orchestration and feedback at scale, aligning the Centriam Platform to existing channel workflows rather than replacing named upstream systems.
Governance included a cross-functional rollout led by the customer experience organization with staged adoption across sites and operational units, and process updates to triage and remediate issues surfaced by text analysis. The program delivered measurable NPS improvements and revenue uplift in the stated Caribbean and Pan American operating regions, while enabling ongoing text analytics driven prioritization of telecom customer experience workstreams.
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