List of Cisco Unified Attendant Consoles Customers
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Since 2010, our global team of researchers has been studying Cisco Unified Attendant Consoles customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco Unified Attendant Consoles for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco Unified Attendant Consoles for PBX, VoiP and Phone Systems include: Shawnee Heights Unified School District, a United States based Education organisation with 570 employees and revenues of $66.0 million, XLN, a United Kingdom based Communications organisation with 500 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Cisco Unified Attendant Consoles, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Shawnee Heights Unified School District | Education | 570 | $66M | United States | Cisco Systems | Cisco Unified Attendant Consoles | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020, Shawnee Heights Unified School District implemented Cisco Unified Attendant Consoles as part of a broader Cisco Unified Communications rollout. The deployment is categorized in PBX, VoiP and Phone Systems and targeted improvements in operator and reception call handling and emergency call routing across the district in Kansas, United States. Cisco's published case study for the district explicitly lists Cisco Unified Attendant Console as a component of the overall solution.
The implementation placed Cisco Unified Attendant Consoles into the district's Cisco Unified Communications architecture, configuring attendant screens for presence-aware call transfer, prioritized emergency call paths, and queue handling typical of attendant console deployments. Functional emphasis was on receptionist workflows, rapid emergency rerouting, and continuity of inbound call management, with configuration aligned to support staff working remotely or in hybrid arrangements. The deployment therefore combined console configuration, call routing rules, and attendant desktop automation to centralize operator functions.
Operational scope covered district wide communications workflows that support front office staff and emergency response across Shawnee Heights school sites and district offices. Governance and rollout were executed within the larger Cisco Unified Communications program to standardize PBX, VoiP and Phone Systems operations, with implementation timing and design explicitly intended to support remote and hybrid operations during the COVID-19 period. The narrative focuses on structural changes to call handling and emergency routing rather than quantified outcomes.
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XLN | Communications | 500 | $50M | United Kingdom | Cisco Systems | Cisco Unified Attendant Consoles | PBX, VoiP and Phone Systems | 2017 | n/a |
In 2017, XLN implemented Cisco Unified Attendant Consoles as part of its PBX, VoiP and Phone Systems environment to support attendant and operator-level call handling during a period of rapid sales expansion. The initiative ran alongside a project objective to deploy a robust dialler system quickly to scale Outbound Sales capacity and maintain 24/7 UK-based contact centre continuity.
The contact centre architecture at XLN centered on rostrvm Invex Complete as the SIP VoIP call centre platform, delivering outbound contact management with an integrated dialler, inbound contact management with smart queuing and routing, blended inbound and outbound services, agent ScreenPhone multimedia PC clients, rostrvm CallGuide desktop scripting and process management, integrated call recording with metadata tagging, and customisable reporting and dashboards. Cisco Unified Attendant Consoles provided the attendant console and PBX level call control within the broader PBX, VoiP and Phone Systems footprint.
The deployment included an explicit integration between rostrvm Invex Complete and XLN’s bespoke CRM, with bespoke workarounds and tailor-made solutions developed to support CRM screen-pops and reporting workflows. Operational coverage targeted Sales and Service departments across XLN’s UK call centres, supporting both campaign-driven outbound activity and inbound service routing by caller identification and database look-up.
Governance and rollout emphasized collaborative configuration and senior-level vendor engagement, with XLN working closely with the rostrvm team to tailor the platform to exacting business requirements, create custom reporting, and participate in release testing to drive product improvements. Process changes included scripting-driven agent workflows and performance management tooling to monitor call volumes and agent efficiency.
Reported outcomes included continued expansion of Sales and Service teams on the rostrvm platform, smart routing that directs contacts to the most appropriate agents, the ability to operate contact centre functions without traditional telephones, and a sustained vendor partnership approach that supported ongoing product refinement.
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Buyer Intent: Companies Evaluating Cisco Unified Attendant Consoles
- QSC, a United States based Manufacturing organization with 1200 Employees
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