List of Cisco Video Contact Centre Customers
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Since 2010, our global team of researchers has been studying Cisco Video Contact Centre customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco Video Contact Centre for Audio Video and Web Conferencing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco Video Contact Centre for Audio Video and Web Conferencing include: Bank West BnP Paribas, a France based Banking and Financial Services organisation with 178000 employees and revenues of $76.46 billion, Helvetia Group, a Switzerland based Insurance organisation with 14104 employees and revenues of $10.17 billion, Expedia UK, a United Kingdom based Professional Services organisation with 1500 employees and revenues of $354.0 million, Bellsystem24 - HoaSao, a Vietnam based Professional Services organisation with 1500 employees and revenues of $350.0 million, Avis UK, a United Kingdom based Professional Services organisation with 328 employees and revenues of $198.0 million and many others.
Contact us if you need a completed and verified list of companies using Cisco Video Contact Centre, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Cisco Video Contact Centre customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Avis UK | Professional Services | 328 | $198M | United Kingdom | Cisco Systems | Cisco Video Contact Centre | Audio Video and Web Conferencing | 2015 | n/a |
In 2015 Avis UK implemented Cisco Video Contact Centre in the Audio Video and Web Conferencing category, deploying the Cisco Video Contact Centre application to centralize customer video interactions alongside existing voice channels. The implementation was positioned as part of a broader contact centre and telecommunications program governed by senior technology leadership within the organisation.
The rollout included delivery of Cisco telephony, video platform and audio conferencing capabilities across seven EMEA headquarters locations, and was executed alongside a pan European telecommunications services integration spanning more than 160 business locations that covered LAN, WAN and voice transformation. Functional capabilities focused on video contact handling, integrated audio conferencing and telephony convergence, aligned with contact centre and IT operational workflows.
Architecturally the program combined the Cisco Video Contact Centre platform with the organisation network consolidation work, enabling platform level integration with telephony and conferencing services and network level alignment across sites. Operational scope included IT, contact centre operations and senior technology stakeholders across EMEA, with configuration work to support multi site connectivity and unified handling of audio and video customer interactions.
Governance and delivery were led through a program management structure with a single point of contact across workstreams and vendors, executive level reporting that highlighted RAID status, and accountability for business readiness activities such as communications, training and stakeholder engagement. The Cisco Video Contact Centre deployment was delivered alongside larger telecommunications projects that carried budgetary authorizations, including a pan European integration with a 4.5 million budget and an infrastructure integration after acquisition with a 2.1 million budget.
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Bank West BnP Paribas | Banking and Financial Services | 178000 | $76.5B | France | Cisco Systems | Cisco Video Contact Centre | Audio Video and Web Conferencing | 2017 | n/a |
In 2017, Bank West BnP Paribas deployed Cisco Video Contact Centre under the Audio Video and Web Conferencing category to extend video-enabled customer engagement to both consumers and corporate clients. The Cisco Video Contact Centre implementation centralized video interactions alongside web conferencing capabilities to support customer appointments and live advisory sessions across retail channels and contact centers.
The deployment implemented core modules including Cisco Video Conferencing for multi-party video sessions, Cisco Jabber for presence and real time messaging, Cisco Webex Meetings for scheduled virtual meetings, and Cisco Unified Contact Center Enterprise for omnichannel call and session routing. Cisco Enterprise Networks provided the network footprint and connectivity layer, enabling quality of service and secure transport for audio video and web conferencing traffic.
Integration work focused on aligning the Cisco Video Contact Centre with existing contact center operations and network infrastructure, creating coordinated workflows between front line advisory teams and centralized contact center staff. Governance and rollout were organized to support consumer and corporate client segments, and extending these Cisco video collaboration tools helped the firm stand out in the competitive retail banking environment noted in the case study.
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Bellsystem24 - HoaSao | Professional Services | 1500 | $350M | Vietnam | Cisco Systems | Cisco Video Contact Centre | Audio Video and Web Conferencing | 2017 | n/a |
In 2017, Bellsystem24 - HoaSao implemented Cisco Video Contact Centre. The deployment used Cisco Video Contact Centre within the Audio Video and Web Conferencing category to deliver after sales service and to create enhanced customer experiences for 4G subscribers across Vietnam.
The implementation concentrated on video enabled contact center capabilities, including inbound video routing, an agent desktop able to handle video sessions, queuing and session recording, and supervisor level real time monitoring and reporting. Configuration emphasized multichannel session orchestration and media handling consistent with Audio Video and Web Conferencing workflows.
Operational coverage focused on customer service and after sales support teams, aligning agent workflows to manage live video interactions and to escalate complex technical sessions to specialist advisors when required. Governance included agent training, updated contact handling procedures, and quality assurance controls for scheduled video sessions and post interaction review.
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Professional Services | 1500 | $354M | United Kingdom | Cisco Systems | Cisco Video Contact Centre | Audio Video and Web Conferencing | 2015 | n/a |
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Insurance | 14104 | $10.2B | Switzerland | Cisco Systems | Cisco Video Contact Centre | Audio Video and Web Conferencing | 2012 | n/a |
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