List of Civica Legal Case Management Customers
London, SW15 6AR,
United Kingdom
Since 2010, our global team of researchers has been studying Civica Legal Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Civica Legal Case Management for Legal Practice Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Civica Legal Case Management for Legal Practice Management include: Scottish Government United Kingdom, a United Kingdom based Government organisation with 190515 employees and revenues of $74.06 billion, Cheshire West and Chester Council, a United Kingdom based Government organisation with 14275 employees and revenues of $370.0 million, Telford & Wrekin Council, a United Kingdom based Government organisation with 1548 employees and revenues of $179.0 million and many others.
Contact us if you need a completed and verified list of companies using Civica Legal Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cheshire West and Chester Council | Government | 14275 | $370M | United Kingdom | Civica | Civica Legal Case Management | Legal Practice Management | 2022 | n/a |
In 2022, Cheshire West and Chester Council implemented Civica Legal Case Management to support its 45-strong legal team. The Civica Legal Case Management application, classified as Legal Practice Management, was deployed to enable secure remote working across the North West of England and to improve collaboration and compliance within council legal services.
The implementation emphasized Legal Practice Management capabilities such as structured case management, centralized document handling, court bundling and time recording. Configuration work focused on case lifecycle workflows, role based access controls and automated time capture to reflect common workflows used by local government legal teams. Court bundle generation and time recording function usage are inferred from reported outcomes around court preparation and time capture improvements.
Operational coverage was scoped to the council legal department and extended to support remote collaboration across multiple sites in the North West of England, enabling lawyers to prepare and share material securely outside a single office. Governance changes included aligning system workflows to Lexcel accreditation requirements and standardizing file and permissions protocols to support compliance. The rollout targeted practitioners and administrative staff in legal services, with training and process harmonization to embed the new case handling procedures.
Outcomes reported by the council include retention of Lexcel accreditation and a reduction in court bundle preparation time from around two days to about two hours, demonstrating faster bundle assembly and more efficient time recording. The Civica Legal Case Management deployment therefore served as the council's Legal Practice Management platform to sustain accreditation and accelerate core legal operations.
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Scottish Government United Kingdom | Government | 190515 | $74.1B | United Kingdom | Civica | Civica Legal Case Management | Legal Practice Management | 2021 | n/a |
In 2021, the Scottish Government United Kingdom selected Civica and began implementing Civica Legal Case Management as a cloud-based Legal Practice Management solution for the Scottish Government Legal Directorate. Implementation ramped up in October 2021 and targeted an initial scope of Litigation and Employment Law workflows, with a mandate to increase consistency and improve case tracking across SGLD in Scotland. The deployment used a cloud-hosted architecture provisioned through Civica, configured to centralize matter records, document associations, and intake processes for public sector legal operations.
Civica Legal Case Management was configured to deliver core Litigation and Employment Law capabilities, including matter lifecycle tracking, task assignment, and deadline management, supported by configurable workflow rules and role based access controls. The implementation emphasized standardized case intake, assignment routing, and milestone tracking to drive consistency in legal case handling across departments within SGLD. Governance focused on process alignment and rollout sequencing beginning October 2021, with change controls and user role definitions scoped to legal service delivery, litigation management, and employment law case teams.
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Telford & Wrekin Council | Government | 1548 | $179M | United Kingdom | Civica | Civica Legal Case Management | Legal Practice Management | 2023 | n/a |
In 2023 Telford & Wrekin Council implemented Civica Legal Case Management to support its Legal Services team. The Civica Legal Case Management application, aligned with the Legal Practice Management category, was employed during a Law Society Lexcel assessment to present documentation and evidence, improving transparency and assessor access.
The implementation focused on core Legal Practice Management capabilities including centralized case management workflows, document management and indexed evidence presentation, role based access controls and audit trails to support compliance and record keeping. Civica Legal Case Management enabled controlled assessor access to case files and evidentiary materials, and structured the presentation of documentation in line with professional practice standards.
Operational scope centered on the council's Legal Services function within the United Kingdom, supporting compliance processes and assessor review workflows required for Lexcel accreditation. The use of Civica Legal Case Management contributed to a positive Lexcel inspection outcome by enhancing transparency and facilitating assessor access during the inspection process.
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