Telford & Wrekin Council
Addenbrooke House, Ironmasters Way, Haybridge,
Telford, TF3 4NT,
United Kingdom
Telford, TF3 4NT,
United Kingdom
44 19 5238-0000
Government
Telford & Wrekin Council Technographics
Telford & Wrekin Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telford & Wrekin Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1548 Telford & Wrekin Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telford & Wrekin Council has purchased the following applications: Unit4 Business World for ERP Financial in 2014, Zellis MyView for Employee Self Service in 2019, Civica Legal Case Management for Legal Practice Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telford & Wrekin Council is running and its propensity to invest more and deepen its relationship with UNIT4 , Zellis , Civica or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telford & Wrekin Council revenues, which have grown to $179.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telford & Wrekin Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telford & Wrekin Council Tech Stack and Enterprise Applications
Telford & Wrekin Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UNIT4 | Legacy | Unit4 Business World | ERP Financial | ERP | n/a | 2014 | 2015 |
In 2014, Telford & Wrekin Council implemented Unit4 Business World. The deployment established Unit4 Business World as the council's ERP Financial platform to consolidate core corporate finance and procurement workflows across municipal departments.
The implementation focused on core financial modules typical of an ERP Financial system, including general ledger, accounts payable, accounts receivable, procurement and budgetary control, fixed asset accounting and statutory financial reporting. Configuration work centered on tailoring the chart of accounts and fiscal calendars, instituting role based access and approval workflows, and automating purchase to pay and invoice processing to align with public sector financial controls.
Operational coverage targeted finance, procurement and corporate services for the council workforce of 1548 employees, enabling unified corporate accounting and statutory reporting. Governance was formalized through centralized financial controls, audit trails and structured change control for master data and workflow configurations, reflecting standard municipal ERP Financial practice.
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Telford & Wrekin Council HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zellis | Legacy | Zellis MyView | Employee Self Service | HCM | n/a | 2019 | 2019 |
In 2019 Telford & Wrekin Council deployed Zellis MyView as an Employee Self Service application to provide HR and payroll self-service to council staff. The deployment is surfaced via a Zellis-hosted URL and is accessible through the council website, supporting a workforce of approximately 1,548 employees.
The Zellis MyView deployment exposes standard Employee Self Service capabilities including payslip viewing and distribution, personal data management, absence and leave requests, and self-service workflows for routine HR and payroll transactions. The full application name Zellis MyView appears in the council access URL, indicating use of the vendor portal for employee-facing functionality and employee profile management.
Architecturally the implementation is delivered via a Zellis-hosted instance visible at glpctelfordandwrekin.zrs.zellis.com, which indicates vendor-managed application delivery and a web-accessible portal embedded on the council site for staff access. Governance and operational ownership are centered on the council HR and payroll functions, with the Zellis MyView portal providing the primary channel for employee interactions with HR and payroll information.
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Telford & Wrekin Council ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Civica | Legacy | Civica Legal Case Management | Legal Practice Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023 Telford & Wrekin Council implemented Civica Legal Case Management to support its Legal Services team. The Civica Legal Case Management application, aligned with the Legal Practice Management category, was employed during a Law Society Lexcel assessment to present documentation and evidence, improving transparency and assessor access.
The implementation focused on core Legal Practice Management capabilities including centralized case management workflows, document management and indexed evidence presentation, role based access controls and audit trails to support compliance and record keeping. Civica Legal Case Management enabled controlled assessor access to case files and evidentiary materials, and structured the presentation of documentation in line with professional practice standards.
Operational scope centered on the council's Legal Services function within the United Kingdom, supporting compliance processes and assessor review workflows required for Lexcel accreditation. The use of Civica Legal Case Management contributed to a positive Lexcel inspection outcome by enhancing transparency and facilitating assessor access during the inspection process.
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Telford & Wrekin Council AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
|
Artificial Intelligence Marketing | AI-Powered Application |
|
2018 | 2018 |
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Telford & Wrekin Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Citizen Engagement | CRM |
|
2016 | 2016 |
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Digital Advertising Platform | CRM |
|
2018 | 2018 |
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Telford & Wrekin Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
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|
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Transactional Email | PaaS |
|
2020 | 2020 |
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Telford & Wrekin Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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|
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|
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Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
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|
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|
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Application Hosting and Computing Services | IaaS |
|
2005 | 2005 |
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IT Decision Makers and Key Stakeholders at Telford & Wrekin Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Telford & Wrekin Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Telford & Wrekin Council IT executives and key decision makers. This section highlights Telford & Wrekin Council's latest recorded technology evaluations, including Capgemini Odigo for Customer Experience, Call Center on 2026-01-12, Zellis MyView for Employee Self Service on 2025-10-24, and Bodet Kelio Time and Attendance for Time and Attendance on 2024-11-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Telford & Wrekin Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-12 | Telford & Wrekin Council | Evaluated | Capgemini | Capgemini Odigo | Customer Experience, Call Center | CRM |
| 2025-10-24 | Telford & Wrekin Council | Evaluated | Zellis | Zellis MyView | Employee Self Service | HCM |
| 2024-11-25 | Telford & Wrekin Council | Evaluated | Bodet Software | Bodet Kelio Time and Attendance | Time and Attendance | HCM |
FAQ - APPS RUN THE WORLD Telford & Wrekin Council Technographics
Telford & Wrekin Council is a Government organization based in United Kingdom,
with around 1548 employees and annual revenues of $179.0 million.
Telford & Wrekin Council operates a diverse technology stack with applications such as
Unit4 Business World, Zellis MyView and Civica Legal Case Management,
covering areas like ERP Financial, Employee Self Service and Legal Practice Management.
Telford & Wrekin Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UNIT4, Zellis and Civica.
Telford & Wrekin Council recently adopted applications including
Civica Legal Case Management in 2023, DigitalOcean Droplets in 2021 and Intuit Mailchimp Mandrill in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telford & Wrekin Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telford & Wrekin Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Telford & Wrekin Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.