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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

List of CLIKING Questionnare Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Eiffage Construction and Real Estate 78200 $23.5B France CLIKING (ex Goodmeal) CLIKING Questionnare Survey and Questionnaire 2022 n/a In 2022, Eiffage deployed CLIKING Questionnare to collect and analyze customer satisfaction across its sites in France. Eiffage implemented CLIKING Questionnare in the Survey and Questionnaire category to centralize NPS and CSAT capture and to drive operational responsiveness across field operations. The implementation emphasized CLIKING Questionnare digital questionnaire and satisfaction measurement capabilities, with templated NPS and CSAT surveys, automated response capture, and role based dashboards for site managers and CX teams. Configuration work targeted survey routing by site and activity type, sampling rules, and automated aggregation to support trending and segmentation. Operational scope covered Eiffage construction and real estate sites across France, with surveys issued at customer touch points to feed site level operations and centralized CX teams. Collected feedback was routed into site response workflows to accelerate issue resolution and to inform operational planning. Governance was structured around CX and operations stakeholders who defined survey cadence, escalation rules, and access controls, supporting standardized templates and reporting. The deployment is cited as supporting customer satisfaction measurement and driving operational responsiveness across Eiffage sites.
Groupe Bertrand Leisure and Hospitality 42000 $3.3B France CLIKING (ex Goodmeal) CLIKING Questionnare Survey and Questionnaire 2022 n/a In 2022, Groupe Bertrand implemented CLIKING Questionnare to support customer satisfaction and loyalty management. CLIKING Questionnare is a Survey and Questionnaire application deployed across Groupe Bertrand's restaurant and hospitality estate in France to centralize guest feedback and loyalty interactions. The implementation centers on questionnaire deployment, satisfaction KPI tracking and loyalty feature configuration, including survey templates, real time feedback capture and dashboarding for operational managers. Functional workflows inferred from vendor coverage include automated feedback collection, response routing to site managers and consolidated satisfaction metrics for guest experience teams. Operational scope covers the group's restaurant and hospitality sites in France, supporting business functions such as guest operations, marketing and loyalty management and enabling site level and central visibility into customer satisfaction trends. The deployment model is centered on application level configuration and phased site rollout rather than bespoke platform engineering. Program governance emphasized standardizing survey instruments, defining satisfaction KPIs and assigning operational owners for ongoing monitoring and campaign orchestration. The narrative maps Groupe Bertrand CLIKING Questionnare Survey and Questionnaire customer experience use to enterprise customer feedback and loyalty workflows common in hospitality.
Gruppo San Donato Italy Healthcare 11000 $3.0B Italy CLIKING (ex Goodmeal) CLIKING Questionnare Survey and Questionnaire 2022 n/a In 2022, Gruppo San Donato implemented CLIKING Questionnare as a Survey and Questionnaire application to collect patient and visitor feedback and to monitor e-reputation across its healthcare sites in Italy. CLIKING Questionnare was positioned as a centralized feedback capture layer supporting patient experience and patient relations workflows across hospitals and outpatient locations. The deployment used the vendor-referenced questionnaire capabilities alongside inferred e-reputation modules to capture structured survey responses and open text feedback, and to aggregate public sentiment indicators into operational reporting. Configurations included multi-channel survey distribution, template-driven questionnaire design, automated routing of feedback to clinical and service teams, and dashboarding for sentiment trends and issue triage consistent with Survey and Questionnaire functional patterns. Operational scope covered patient experience teams, communications and quality assurance functions across Gruppo San Donato sites in Italy, with central administration for questionnaire templates, consent handling, and role-based reporting. Governance emphasized standardized survey templates and access controls to align feedback workflows with patient experience management and reputation monitoring processes.
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