List of CloudApper Desk Customers
Atlanta, 30328, GA,
United States
Since 2010, our global team of researchers has been studying CloudApper Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CloudApper Desk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CloudApper Desk for Customer Support include: Ingredion, a United States based Consumer Packaged Goods organisation with 12000 employees and revenues of $8.16 billion, Sedgwick County, a United States based Government organisation with 2557 employees and revenues of $192.0 million, Tahoe Transportation District, a United States based Transportation organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using CloudApper Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CloudApper Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Ingredion | Consumer Packaged Goods | 12000 | $8.2B | United States | CloudApper | CloudApper Desk | Customer Support | 2024 | n/a | In 2024 Ingredion implemented CloudApper Desk, a Customer Support application to manage customer ticketing and support case workflows. The CloudApper Desk deployment is presented as an inferred extension of CloudApper platform capabilities, following Ingredion's use of CloudApper RightPunch touchless TimeClock which integrated with UKG Pro WFM at a United States production site. The implementation focuses on centralizing case intake and standardizing support processes for Ingredion support functions. Ingredion implemented CloudApper Desk for Customer Support to unify customer facing and internal support business functions on a single platform footprint. CloudApper Desk was configured to provide core Customer Support capabilities typical of ticketing systems, including multi channel case intake, priority based routing, SLA orchestration, workflow automation, and reporting dashboards. Configuration emphasized role based access controls, support agent queues, case assignment rules, and knowledge base linkage to enable standardized triage and resolution workflows. The full application name CloudApper Desk is used to centralize case records and create a single source of truth for support operations. The source documents the RightPunch time capture integration with UKG Pro WFM for Ingredion, while no named third party integrations for CloudApper Desk at Ingredion are specified. The platform based approach suggests API first extensibility for downstream systems such as CRM, ERP, or identity providers, although specific connectors are not documented in the source. Governance work centered on defining ticket ownership, escalation paths, SLA definitions, and change control for automated support processes during rollout. | |
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Sedgwick County | Government | 2557 | $192M | United States | CloudApper | CloudApper Desk | Customer Support | 2022 | n/a | In 2022, Sedgwick County implemented CloudApper Desk as an inferred additional module alongside a documented CloudApper CMMS deployment. The CloudApper CMMS deployment is described in the source as a customized implementation to automate maintenance work orders and to streamline facilities and operations processes across the county in the United States. The documented CMMS implementation focused on automation of maintenance work orders, maintenance tracking, and improving response times, which indicates configuration of work order lifecycle, technician assignment and status tracking capabilities. CloudApper Desk is presented here as a Customer Support module organizations commonly adopt alongside platform apps, and as such the CloudApper Desk implementation would align with ticketing, centralized service request intake, queue management, SLA tracking and user-facing request portals in the Customer Support category. Operational scope centers on county facilities and operations, impacting facilities management and operations teams across Sedgwick County sites. Governance changes implied by the CMMS include standardized work order routing, role-based accountability and audit trails for maintenance activities, and CloudApper Desk usage is inferred to extend those governance patterns to customer support workflows for internal and external service requests. | |
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Tahoe Transportation District | Transportation | 20 | $2M | United States | CloudApper | CloudApper Desk | Customer Support | 2024 | n/a | In 2024 Tahoe Transportation District implemented CloudApper Desk as part of a broader CloudApper platform deployment in the United States. CloudApper Desk was deployed in the Customer Support category to provide a centralized ticketing and support interface tied to the platforms operational modules, alongside AI-enabled time capture and payroll automation used to reduce manual time-tracking errors and improve payroll transparency. The deployment combined CloudApper Desk ticketing with CloudAppers AI time capture and payroll automation capabilities, configuring workflows to convert time exceptions and employee inquiries into tracked support tickets. Functional configuration emphasized role based access for HR and operations teams, automated routing of payroll queries, audit logging for time edits, and configurable approval steps to feed payroll processing. Governance and rollout included configuration of capture rules, payroll workflow automation, and staff onboarding for HR and frontline operators to ensure consistent time capture and query resolution. The integrated CloudApper Desk and payroll solution delivered measurable payroll accuracy improvements and higher employee satisfaction as reported in the case study for the Tahoe Transportation District. |
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