List of Cogito AI Solution Customers
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Since 2010, our global team of researchers has been studying Cogito AI Solution customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cogito AI Solution for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cogito AI Solution for Call Center include: Humana, a United States based Insurance organisation with 65680 employees and revenues of $117.76 billion, Fortune, a United States based Media organisation with 1000 employees and revenues of $500.0 million and many others.
Contact us if you need a completed and verified list of companies using Cogito AI Solution, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cogito AI Solution customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Fortune | Media | 1000 | $500M | United States | Cogito Corp | Cogito AI Solution | Call Center | 2018 | n/a | In 2018, Fortune deployed Cogito AI Solution as a cloud-based behavioral science AI implementation targeted at its Call Center operations. The program used the Cogito Dialog® platform in a managed multi-site deployment to deliver agent-facing, real-time conversational intelligence across Fortune's contact center footprint. Cogito AI Solution was configured to provide real-time notifications and in-call guidance, surfacing behavioral cues and prompting agents to dynamically change conversational style to improve conversations. Functional capability coverage included live conversation monitoring, agent prompts for phrasing and tone, and behavioral analytics to inform coaching, consistent with Call Center operational workflows. The implementation embedded real-time feedback into agent coaching and quality assurance processes, requiring configuration of notification thresholds, agent training on in-call guidance, and supervisor workflows for reviewing flagged interactions. Deployment emphasis was on operationalizing Cogito Dialog® within existing call handling routines so that conversational coaching occurred during live calls without altering core telephony routing. | |
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Humana | Insurance | 65680 | $117.8B | United States | Cogito Corp | Cogito AI Solution | Call Center | 2016 | n/a | In 2016, Humana implemented the Cogito AI Solution for its Call Center. The health care company developed a tool leveraging Cogito Corp technology to provide behaviorally aware support for call center staff, embedding the Cogito AI Solution into agent workflows to influence live interactions and quality assurance processes. The Cogito AI Solution was configured to deliver real time conversational analytics, sentiment and emotional state detection, automated in call coaching prompts for agents, and post call performance scoring with supervisory dashboards for quality management. Functional capabilities emphasized agent assistance, call monitoring, and voice driven behavioral cues to support customer service and contact center operations. Deployment focused on call center staff and customer service functions, integrating the application into everyday agent coaching and quality programs rather than specific third party system integrations. Humana reported that the implementation helped improve call center performance, including a 28 percent improvement in a commonly used measure of customer satisfaction, and noted that employees working with the software typically reported greater job satisfaction. |
Buyer Intent: Companies Evaluating Cogito AI Solution
- Cogito Tech India, a India based Professional Services organization with 150 Employees
- Navy Federal Credit Union, a United States based Banking and Financial Services company with 24000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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