List of ConnectWise Automate RMM Customers
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Since 2010, our global team of researchers has been studying ConnectWise Automate RMM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ConnectWise Automate RMM for Remote Monitoring and Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ConnectWise Automate RMM for Remote Monitoring and Management include: FirstGroup, a United Kingdom based Transportation organisation with 29000 employees and revenues of $6.20 billion, Our Kloud, a Australia based Professional Services organisation with 150 employees and revenues of $60.0 million, City of Lake Worth, TX, a United States based Government organisation with 109 employees and revenues of $19.0 million, The Somerville Group, a Australia based Professional Services organisation with 170 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using ConnectWise Automate RMM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Lake Worth, TX | Government | 109 | $19M | United States | Connectwise | ConnectWise Automate RMM | Remote Monitoring and Management | 2018 | n/a |
In 2018, City of Lake Worth, TX deployed ConnectWise Automate RMM to centralize endpoint and server monitoring for municipal IT operations. The implementation targeted the IT help desk and systems staff, embedding ConnectWise Automate RMM into day to day operational workflows used to support employees across city departments, consistent with Remote Monitoring and Management practices.
ConnectWise Automate RMM was configured to support agent based endpoint monitoring, server health checks, alerting, remote support sessions, and script automation for routine maintenance. Configuration work included packaging agents for desktops, laptops and mobile devices, and establishing monitoring templates for Windows server environments and domain services, aligning monitoring policies with the municipalitys existing administration and support processes.
The deployment integrated with ticketing workflows already in use by the help desk, which documented use of Spiceworks and Connectwise ticketing to create cases and track actions taken. Operational coverage focused on desktop support, server monitoring and city wide IT projects, with help desk technicians using ticket creation and follow up to close support loops and escalate incidents when required.
Governance and rollout were executed under the direction of the IT manager, with help desk staff producing documentation and runbooks to codify incident response and routine procedures. ConnectWise Automate RMM supported ongoing monitoring responsibilities, server issue detection and scripted remediation, while day to day ownership remained with the municipal IT team and help desk personnel.
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FirstGroup | Transportation | 29000 | $6.2B | United Kingdom | Connectwise | ConnectWise Automate RMM | Remote Monitoring and Management | 2020 | n/a |
In 2020, FirstGroup deployed ConnectWise Automate RMM as its Remote Monitoring and Management platform to support endpoint lifecycle operations at the Bolton site. ConnectWise Automate RMM was used to provide remote access and remote support capabilities for breakfix workflows where contractors booked, asseted, triaged, repaired and returned laptops to users in schools and fostering homes against SLA targets.
Implementation scope covered a 6 x domain environment and day to day hardware operations, including imaging new laptops to a strict schedule and reimaging with Microsoft Deployment Toolkit and System Center Configuration Manager. Functional capabilities in use included remote control and remediation, endpoint provisioning and imaging orchestration, asset reconciliation and ticket-driven incident triage tied to the service desk workflow.
Operational workflows linked ConnectWise Automate RMM with existing tooling, using ConnectWise Manage and Jitbit for ticketing, Snipe for asset inventory, MDT and SCCM for imaging, Active Directory for account and drive mapping, and Office 365 and Office 2019 for application provisioning. Remote connectivity and security were handled through FortiClient VPN, and the engagement supported device management projects such as Soti MDM installation on Samsung tablets and assistance with a transition to Microsoft Intune.
Governance and process changes emphasized SLA-driven breakfix operations, GDPR compliance for device handling and accountability, and temporary operational leadership where contractors managed the hardware department during staff absence. Outcomes recorded in the engagement included contract extensions for project work and a community initiative where 30 built laptops were distributed to children, demonstrating operational continuity and project-based expansions of the RMM-managed endpoint program.
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Our Kloud | Professional Services | 150 | $60M | Australia | Connectwise | ConnectWise Automate RMM | Remote Monitoring and Management | 2021 | n/a |
In 2021, Our Kloud implemented ConnectWise Automate RMM. ConnectWise Automate RMM, a Remote Monitoring and Management solution, was deployed to support Service Desk and IT Support functions across the organization and to provide continuous monitoring for both on premise client systems and company owned data centre infrastructure.
The deployment focused on standard RMM capabilities including agent based monitoring, automated alerting and escalation, patch management, remote access and scripting automation, plus centralized asset inventory and reporting. ConnectWise Automate RMM was configured with monitored thresholds, scheduled maintenance windows and automated remediation scripts to align with managed services operational workflows.
Operational integrations connected monitoring alerts to internal ticketing and escalation workflows to enable automatic ticket creation and assignment to the most relevant support engineer. The rollout covered national Service Desk operations with technical teams spread across Sydney and Melbourne and operational touchpoints in Brisbane and Greece, supporting voice, data, IP and hosting business functions as part of managed services delivery.
Governance and process changes were instituted to take advantage of the RMM platform, including daily queue monitoring, Priority 1 handling, load distribution, after hours rostering, and stricter documentation and asset management procedures. Service desk management practices such as regular one on ones, staff development plans and strategic department reviews were aligned to the new monitoring and ticketing workflows to standardize escalation and support handling.
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Professional Services | 170 | $15M | Australia | Connectwise | ConnectWise Automate RMM | Remote Monitoring and Management | 2021 | n/a |
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