List of Content Guru storm QM Customers
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Since 2010, our global team of researchers has been studying Content Guru storm QM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Content Guru storm QM for Quality Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Content Guru storm QM for Quality Management include: NHS, a United Kingdom based Healthcare organisation with 1297455 employees and revenues of $200.00 billion, Sodexo, a France based Consumer Packaged Goods organisation with 430000 employees and revenues of $24.69 billion, Rail Delivery Group, a United Kingdom based Transportation organisation with 250 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using Content Guru storm QM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Content Guru storm QM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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NHS | Healthcare | 1297455 | $200.0B | United Kingdom | Content Guru | Content Guru storm QM | Quality Management | 2015 | n/a |
In 2015 NHS implemented Content Guru storm QM to support NHS 111 London urgent care operations. The deployment used Content Guru storm QM within the broader storm platform to unify regional urgent care contact centres and to implement patient relationship routing and reporting in the United Kingdom, aligning the Quality Management application with clinical triage and call handling workflows.
Content Guru storm QM was configured to provide interaction monitoring and coaching workflows, quality scoring and structured reporting dashboards consistent with Quality Management functional expectations. Configuration focused on call recording review, evaluator forms and coach feedback loops to standardize assessments across multiple contact centre sites, and the Content Guru storm QM application name was embedded in operational quality processes.
Integration work connected the storm platform to contact centre telephony and regional routing systems and to NHS 111 clinical triage workflows, enabling consolidated reporting and patient relational routing across London sites. Operational coverage centered on NHS 111 London urgent care contact centres, impacting clinical triage staff, call handlers and reporting teams responsible for patient routing decisions and performance oversight.
Governance included standardized QA workflows, evaluator calibration and phased rollout across regional centres to ensure consistent coaching and quality assurance practices. The implementation delivered reported outcomes including an approximate 50% reduction in ambulance conveyance and callers being five times more likely to have their call closed by 111, outcomes that were attributed to unified routing, monitoring and clinician supported decisioning enabled by the storm Quality Management deployment.
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Rail Delivery Group | Transportation | 250 | $60M | United Kingdom | Content Guru | Content Guru storm QM | Quality Management | 2022 | n/a |
In 2022, Rail Delivery Group implemented Content Guru storm QM as part of a broader deployment of the Content Guru storm platform to deliver scalable, mission-critical passenger information and contact-centre services across Great Britain. The implementation targeted transport and customer information workflows and was positioned to support rapid agent work-from-home enablement and resilient handling of extreme demand spikes during severe weather and the pandemic. This deployment situates Content Guru storm QM within the Quality Management category for contact-centre and passenger information operations.
The Content Guru storm QM implementation emphasized real-time interaction analytics, quality scoring and review workflows, consolidated reporting, and workforce optimisation capabilities typical of Quality Management systems. Configuration focused on capturing interaction data and surfacing QA scorecards and agent coaching workflows within the storm suite, enabling supervisors to perform timely reviews and to maintain compliance oriented audit trails. The solution architecture remained within the storm platform, using its contact-centre routing and agent desktop layers to surface QM insights to supervisors and remote agents.
Operational coverage included contact-centre teams and passenger information operations across Great Britain, with rollout sequencing aligned to continuity needs for severe weather events and pandemic response. Governance changes centered on formalizing QA review cycles, introducing scorecard driven coaching, and operationalizing remote agent monitoring to preserve service levels during spikes. The deployment of Content Guru storm QM supported rapid remote working enablement and maintained resilient handling of peak demand as described in the customer case study.
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Sodexo | Consumer Packaged Goods | 430000 | $24.7B | France | Content Guru | Content Guru storm QM | Quality Management | 2022 | n/a |
In 2022, Sodexo deployed Content Guru storm QM to modernize its facility service desk and customer service communications, using the storm platform to centralize contact handling across facility management and customer service functions. The implementation positioned Content Guru storm QM as a Quality Management layer to capture and standardize agent interactions, support queue management, and improve information consistency delivered to customers.
Implementation emphasized Quality Management capabilities within the Content Guru storm QM environment, including interaction recording, agent performance dashboards, centralized reporting, and quality assurance workflows. Configuration work focused on scorecards, quality review workflows, and real time monitoring to surface coaching opportunities and drive consistent agent behavior across support teams.
Operational scope covered facility management and customer service teams, with rollout activities directed at agent level monitoring and operational manager reporting to enforce consistent handling procedures. The program delivered explicit operational improvements, reducing queue abandonment from around 6% to under 2% within a year and improving the consistency of information provided to callers.
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