List of ConvergeOne Altivon Virtual Contact Center Customers
Bloomington, 55437, MN,
United States
Since 2010, our global team of researchers has been studying ConvergeOne Altivon Virtual Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ConvergeOne Altivon Virtual Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ConvergeOne Altivon Virtual Contact Center for Call Center include: Southwest Gas Corporation, a United States based Utilities organisation with 2300 employees and revenues of $2.60 billion, Deltek Inc, a United States based Professional Services organisation with 3000 employees and revenues of $350.0 million, Blue Mountain Resorts LP, a Canada based Leisure and Hospitality organisation with 900 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using ConvergeOne Altivon Virtual Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The ConvergeOne Altivon Virtual Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Blue Mountain Resorts LP | Leisure and Hospitality | 900 | $200M | Canada | ConvergeOne | ConvergeOne Altivon Virtual Contact Center | Call Center | 2014 | n/a |
In 2014, Blue Mountain Resorts LP deployed the ConvergeOne Altivon Virtual Contact Center. The ConvergeOne Altivon Virtual Contact Center was implemented as a Call Center solution to consolidate guest contact handling across reservations, front desk customer service, and group sales within the resort's Canadian operations. The deployment focused on centralizing inbound voice routing and agent queuing for guest-facing business functions.
Configuration emphasized a virtual contact center architecture with hosted call routing, enabling automatic call distribution, interactive voice response, agent desktop functionality, call recording, and operational reporting. The implementation included queue configuration, skill-based routing, and supervisor dashboards to support real-time monitoring and standard contact handling workflows. The ConvergeOne Altivon Virtual Contact Center was configured to manage both inbound and outbound contact flows typical for leisure and hospitality contact centers.
Operational scope covered contact center staff, supervisors, and reservation agents within guest services, and established standardized agent workflows and shift-based scheduling practices. Governance elements addressed routing rules, call handling procedures, and reporting cadence to align contact center operations with guest service processes. Training and process documentation were instituted to onboard agents and drive consistent use of the virtual contact center tooling.
The deployment leveraged the vendor ConvergeOne's virtual contact center offering, with implementation activity centered on configuring contact handling modules, operational governance, and agent enablement for telephone-based guest engagement. No named system integrations were disclosed in source materials.
|
 |
Deltek Inc | Professional Services | 3000 | $350M | United States | ConvergeOne | ConvergeOne Altivon Virtual Contact Center | Call Center | 2014 | n/a |
In 2014, Deltek Inc implemented ConvergeOne Altivon Virtual Contact Center. The ConvergeOne Altivon Virtual Contact Center was provisioned as a Call Center solution to centralize customer engagement for Deltek’s professional services operations and to provide a unified platform for agent handling of client inquiries.
Implementation used the virtual contact center delivery model to support distributed agent teams and remote customer interactions, aligning with Call Center functional expectations. Configuration work focused on contact routing and automatic call distribution, interactive voice response flows, agent desktop provisioning, call recording and quality management, and real time operational reporting to support service desk and client services workflows.
Operational scope targeted customer support and client facing service functions within Deltek, standardizing agent workflows and supervisor monitoring processes. Governance adjustments included centralized administration of routing rules, standardized scripts and quality checklists, and role based access for supervisors and analysts to manage queues and reporting.
|
 |
Southwest Gas Corporation | Utilities | 2300 | $2.6B | United States | ConvergeOne | ConvergeOne Altivon Virtual Contact Center | Call Center | 2014 | n/a |
In 2014, Southwest Gas Corporation deployed ConvergeOne Altivon Virtual Contact Center, a Call Center application. The deployment targeted enterprise customer contact operations for the U.S. natural gas utility with about 2300 employees, centralizing inbound and outbound contact handling and agent desktop workflows.
The ConvergeOne Altivon Virtual Contact Center deployment leveraged core call center capabilities typical of the Call Center category, including automatic call distribution, interactive voice response flows, computer telephony integration, agent and supervisor consoles, and real time reporting for queue and agent performance. Configuration work focused on contact routing policies, skill based queuing, IVR scripting, and unified agent interfaces to support customer service and dispatch workflows.
Operational coverage encompassed customer service and field dispatch teams, consolidating contact handling onto the ConvergeOne Altivon Virtual Contact Center platform across the utility's service regions. Southwest Gas Corporation is listed as a customer on the vendor site, confirming the relationship between Southwest Gas Corporation and ConvergeOne Altivon Virtual Contact Center.
|
Buyer Intent: Companies Evaluating ConvergeOne Altivon Virtual Contact Center
- Black Box, a United States based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||