Black Box
2701 North Dallas Parkway, Suite 510,
Plano, 75093, TX,
United States
Plano, 75093, TX,
United States
1 724-746-5500
Professional Services
Black Box Technographics
Black Box Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Black Box and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Black Box employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Black Box has purchased the following applications: SAP S/4 HANA for ERP Financial in 2021, ADP Benefits for Benefits Administration in 2017, Zendesk Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Black Box is running and its propensity to invest more and deepen its relationship with SAP , ADP , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Black Box revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Black Box intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Black Box Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Microsoft Dynamics AX | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2021 | 2021 |
In 2021, Black Box implemented SAP S/4 HANA as its ERP Financial system, executing a migration from Microsoft Dynamics AX. The deployment was managed by a Senior Business Process Manager who owned system design and the overall implementation project for the SAP S/4 HANA migration.
The implementation configured core Finance controls and transactional workflows alongside Integrated Supply Chain, Operations, Sales and Customer Service process suites. Workstreams established included order to cash and procure to pay flows, master data harmonization, and the design and implementation of new product introduction and end of life lifecycle processes within SAP S/4 HANA.
Operational scope extended to global business process development and standardized global end to end processes across Finance, Integrated Supply Chain, Operations, Sales and Customer Service. A PMO function was established to provide product lifecycle management across the global supply chain and to operationalize SAP S/4 HANA process ownership across business functions.
Governance work included leading process design workshops, driving gap closure and new process implementation, and creating KPI and governance frameworks for integrated functions. The program designed and staffed a new PMO organization to manage NPI and EOL processes and to sustain governance across release and lifecycle activities.
Ongoing operations emphasize embedding standardized global E2E processes, KPI based governance, and PMO led product lifecycle management to maintain process consistency across sites and functions. SAP S/4 HANA remains the central ERP Financial application for transaction processing and cross functional process orchestration.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Benefits | Benefits Administration | HCM | n/a | 2017 | 2018 |
In 2017, Black Box implemented ADP Benefits as its Benefits Administration platform to centralize benefit enrollment and plan management. The deployment supported administration for more than 3000 employees across the Continental United States, Hawaii, Puerto Rico, Canada, and international expatriates, and it was used to drive the company annual open enrollment process in ADP Benefits.
The implementation covered core benefits modules typical for Benefits Administration, including employee enrollment workflows, plan setup for medical and dental, flexible spending accounts and commuter spending accounts, COBRA administration, prescription drug plan coordination, 401(k) plan administration with annual testing and reconciliation, and pension plan oversight. The team created benefit enrollment presentations, formalized policies and procedures, and restated WRAP and ERISA plan documents to align plan documentation with system configuration.
Integration work focused on payroll and HRIS linkage and carrier connectivity, the team coordinated ADP as the new payroll and HRIS platform for benefits, working directly with ADP to execute data extractions and establish benefits feeds to carriers. Implementation activities included onboarding new vendors for medical, dental, FSA, CSA, COBRA, and prescription drug administration, and resolving initial data and process issues associated with the new system deployment.
Governance and operational coverage included management of a Benefits Administrator and a Leave Analyst, and provision of guidance to HR Shared Services for benefits inquiries. The project also included coordination of wellness fairs and other employee wellness events, and troubleshooting during rollout to resolve the growing pains of the new ADP Benefits implementation as it related to benefits administration.
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Benefits Administration | HCM |
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2019 | 2019 |
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Compensation Management | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2016 | 2017 |
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Payroll | HCM |
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2016 | 2016 |
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Recruiting | HCM |
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2020 | 2021 |
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Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Video Interviewing | HCM |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Black Box implemented Zendesk Chat on its website. The deployment uses the Zendesk Chat web-embedded widget to provide real-time messaging under the Chatbots and Conversational AI category, enabling live customer engagement and asynchronous conversation capture for customer support and lead interactions. The configuration is sized for a 10 person professional services firm, with agent presence on site pages and session histories maintained within the application.
The implementation scope is limited to the corporate website, covering customer support and business development touchpoints rather than broader internal systems. Administration is conducted through the Zendesk Chat console with role-based agent access and queue configuration, aligning chat routing to small team workflows. Governance emphasized centralized admin controls and standardized conversational templates to ensure consistent handling of inbound queries.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2016 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2008 | 2008 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Black Box
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Black Box Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Black Box Technographics
Black Box is a Professional Services organization based in United States,
with around 10 employees and annual revenues of $1.0 million.
Black Box operates a diverse technology stack with applications such as
SAP S/4 HANA, ADP Benefits and Zendesk Chat,
covering areas like ERP Financial, Benefits Administration and Chatbots and Conversational AI.
Black Box has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, ADP and Zendesk.
Black Box recently adopted applications including
Zoominfo Platform in 2023, SAP S/4 HANA in 2021 and Hotjar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Black Box’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Black Box’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Black Box technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.