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List of ConvergeOne C1Conversations iPaas Customers

C1
Location
10900 Nesbitt Ave S,,
Bloomington, 55437, MN,
United States
Website
https://www.onec1.com/
Phone
1 888-321-6227
Artw industry
Professional Services
Employee
1200
Revenue
$280M

Since 2010, our global team of researchers has been studying ConvergeOne C1Conversations iPaas customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased ConvergeOne C1Conversations iPaas for iPaaS (Integration Platform as a Service) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using ConvergeOne C1Conversations iPaas for iPaaS (Integration Platform as a Service) include: University of Utah, a United States based Education organisation with 46000 employees and revenues of $7.26 billion, Road Runner Sports, a United States based Retail organisation with 900 employees and revenues of $10.0 million and many others.

Contact us if you need a completed and verified list of companies using ConvergeOne C1Conversations iPaas, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The ConvergeOne C1Conversations iPaas customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Road Runner Sports Retail 900 $10M United States ConvergeOne ConvergeOne C1Conversations iPaas iPaaS (Integration Platform as a Service) 2024 n/a In 2024, Road Runner Sports implemented ConvergeOne C1Conversations iPaas to orchestrate contact center modernization and back office integration. The ConvergeOne C1Conversations iPaas deployment, an iPaaS (Integration Platform as a Service), supported the migration to Genesys Cloud and the integration of retail and back office systems across the United States. The implementation concentrated on IVA and AI conversational enhancements and orchestration logic for omnichannel customer routing. ConvergeOne C1Conversations iPaas was configured to provide API orchestration, event driven routing, and session context propagation to unify voice, chat, and digital interactions. Automation of contact handling flows and IVA escalation rules were implemented to standardize interaction handoffs between self service and agent assisted channels. Integrations explicitly included Genesys Cloud for contact center routing, Aptos retail systems, and Oracle back office systems to synchronize customer, order, and fulfillment context. Operational scope covered retail and contact center functions within the United States, impacting customer service operations and order management workflows. The platform enabled agents and digital channels to access consolidated back office data during live interactions. Governance and rollout relied on C1 orchestration to phase the integration across contact center and retail operations, with configuration controls for IVA behavior and channel routing. Road Runner Sports reported a 40% reduction in call volume and improved first call resolution following the deployment, outcomes described in the project announcement. The implementation emphasizes centralized integration governance and orchestration for ongoing omnichannel operations.
University of Utah Education 46000 $7.3B United States ConvergeOne ConvergeOne C1Conversations iPaas iPaaS (Integration Platform as a Service) 2024 n/a In 2024 the University of Utah scheduled ConvergeOne C1Conversations iPaas as its omnichannel contact-center and automatic call distribution platform for ITS Service Desk, Campus IT Help Desk and the U of U Health Care Navigation Center with a planned go-live in May 2024. The implementation is categorized under iPaaS (Integration Platform as a Service) and is positioned to consolidate multichannel customer engagement within a single integration layer for higher education IT and patient navigation workflows in the United States. ConvergeOne C1Conversations iPaas is being provisioned to deliver omnichannel ACD routing, centralized agent workspaces, queue management and reporting capabilities, consolidating voice, SMS, email and chat into unified session handling and interaction records. Configuration work focuses on channel routing rules, skill based queues, agent desktop configuration for ITS and Health Navigation agents, and the reporting schema needed to harmonize contact metrics across disparate support teams. The deployment explicitly integrates with ServiceNow for ticket creation and lifecycle tracking, and with Avaya and Cisco for telephony connectivity and call control, enabling synchronized interaction records and telemetry across ticketing and telephony systems. Operational coverage includes ITS Service Desk, Campus IT Help Desk and the U of U Health Care Navigation Center, aligning contact routing and case escalation between IT support and patient navigation functions. Governance and rollout planning targets a coordinated go-live for May 2024 with centralized operational oversight to standardize reporting and agent procedures across sites. The program is described as intended to improve agent efficiency and reporting, with implementation activities oriented around integration validation, agent workspace standardization and unified interaction reporting.
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Buyer Intent: Companies Evaluating ConvergeOne C1Conversations iPaas

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FAQ - APPS RUN THE WORLD ConvergeOne C1Conversations iPaas Coverage

ConvergeOne C1Conversations iPaas is a iPaaS (Integration Platform as a Service) solution from ConvergeOne.

Companies worldwide use ConvergeOne C1Conversations iPaas, from small firms to large enterprises across 21+ industries.

Organizations such as University of Utah and Road Runner Sports are recorded users of ConvergeOne C1Conversations iPaas for iPaaS (Integration Platform as a Service).

Companies using ConvergeOne C1Conversations iPaas are most concentrated in Education and Retail, with adoption spanning over 21 industries.

Companies using ConvergeOne C1Conversations iPaas are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ConvergeOne C1Conversations iPaas across Americas, EMEA, and APAC.

Companies using ConvergeOne C1Conversations iPaas range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 50%.

Customers of ConvergeOne C1Conversations iPaas include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified ConvergeOne C1Conversations iPaas customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of iPaaS (Integration Platform as a Service).