List of CPM International Contact Centre Customers
London, SE1 0SW,
United Kingdom
Since 2010, our global team of researchers has been studying CPM International Contact Centre customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CPM International Contact Centre for Professional Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CPM International Contact Centre for Professional Services include: UPS - United Kingdom, a United Kingdom based Distribution organisation with 8000 employees and revenues of $4.50 billion, Reckitt Spain, a Spain based Consumer Packaged Goods organisation with 200 employees and revenues of $70.0 million, Lenovo Slovakia, a Slovakia based Manufacturing organisation with 717 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using CPM International Contact Centre, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CPM International Contact Centre customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Lenovo Slovakia | Manufacturing | 717 | $60M | Slovakia | CPM International Contact Centre | CPM International Contact Centre | Professional Services | 2023 | n/a |
In 2023 Lenovo Slovakia implemented CPM International Contact Centre under the Professional Services category to provision tier 2 technical support and consumer care from its Bratislava ICC. The deployment centralized regional escalation handling for the French and Dutch markets with planned expansion to Germany, establishing Bratislava as a Lenovo support hub in Slovakia. CPM International Contact Centre was configured to support structured case handling, escalation routing, and multilingual support workflows consistent with a Professional Services technical support and consumer care deployment.
Operational scope concentrated on the Bratislava site where the CPM International Contact Centre delivered tier 2 engineering triage and consumer care support, with staffing and process documentation organized around market queues for France and the Netherlands. Governance followed phased market onboarding and standardized escalation workflows to ensure consistent handling across the supported markets. The program expanded CPMs roster of technology clients and positioned Bratislava as a regional Lenovo support hub.
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Reckitt Spain | Consumer Packaged Goods | 200 | $70M | Spain | CPM International Contact Centre | CPM International Contact Centre | Professional Services | 2023 | n/a |
In 2023, Reckitt Spain engaged CPM International Contact Centre in a consumer care and CRM engagement delivered under the Professional Services category. The CPM International Contact Centre operates consumer relations and consumer care services for Reckitt out of its Barcelona ICC, implementing a localized contact center deployment in Spain that centralized inbound consumer interactions and CRM records.
The implementation configured standard contact center modules consistent with Professional Services deployments, including omnichannel routing, case management, quality monitoring, and consumer insight analytics to consolidate consumer interactions and support CRM workflows. CPM International Contact Centre's configuration emphasized consumer-facing workflows, scripted response templates, and quality assurance instrumentation to surface closer consumer insights.
Operational scope covered Reckitt's Spain consumer relations operations based in Barcelona, and CPM International Contact Centre reported a two-year contract extension while hosting Reckitt's Global Quality Leadership Team in Barcelona. Governance centered on coordinated quality review processes and consumer feedback loops, and the engagement delivered closer consumer insights and contributed to brand protection and retention outcomes for Reckitt.
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UPS - United Kingdom | Distribution | 8000 | $4.5B | United Kingdom | CPM International Contact Centre | CPM International Contact Centre | Professional Services | 2012 | n/a |
In 2012 UPS United Kingdom implemented CPM International Contact Centre to centralize contact handling for Account Management and Sales functions within its UK operation. The deployment is recorded under the Professional Services category and was oriented to support Account Managers who managed portfolios of up to 400 client accounts, with emphasis on phone based sales activity and in person account support.
CPM International Contact Centre was configured with core contact centre capabilities including inbound call routing, agent desktop support, call logging, and guided scripting to support sales oriented account workflows. Configuration accounted for both online and offline CRM interaction patterns, reflecting operational practice where Account Managers used Siebel in online and offline modes during client engagement.
The implementation incorporated systems explicitly referenced in the operational context, integrating with Siebel CRM and internal mainframe systems and leveraging Microsoft Office for reporting and productivity tasks. Operational coverage focused on Account Management and Customer Service teams across UPS United Kingdom, enabling agents to coordinate sales leads, account support, and client networking through a unified contact centre interface.
Rollout governance emphasized sales driven contact workflows and local ownership by Account Managers, with process adjustments to align contact centre procedures with existing Siebel CRM usage and offline synchronization practices. Training and desktop configuration supported a self reliant approach for Account Managers to source leads and manage client interactions using CPM International Contact Centre alongside the established CRM and mainframe systems.
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