List of Creatio Service Management Platform Customers
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United States
Since 2010, our global team of researchers has been studying Creatio Service Management Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Creatio Service Management Platform for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Creatio Service Management Platform for Customer Support include: DB Schenker, a Germany based Transportation organisation with 72700 employees and revenues of $21.12 billion, ENT Credit Union, a United States based Banking and Financial Services organisation with 2000 employees and revenues of $875.0 million, First United Corporation, a United States based Banking and Financial Services organisation with 273 employees and revenues of $72.7 million and many others.
Contact us if you need a completed and verified list of companies using Creatio Service Management Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Creatio Service Management Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DB Schenker | Transportation | 72700 | $21.1B | Germany | Creatio Platform | Creatio Service Management Platform | Customer Support | 2019 | n/a |
In 2019, DB Schenker implemented the Creatio Service Management Platform for Customer Support. The deployment focused on German service teams and aimed to centralize email-based case handling into a single customer-service database to increase operational transparency across service operations.
The Creatio Service Management Platform provisioned a Service/Case Management module to manage case intake, routing, lifecycle tracking, and SLA orchestration. Configuration emphasized automated case-management workflows and embedded customer feedback into case records, with analytics and reporting surfaced through role-specific dashboards to support service staff.
Operational scope covered customer support and service delivery functions within DB Schenker Germany, impacting service teams responsible for case resolution and customer engagement. The implementation connected case records and feedback streams to a centralized service database to improve coordination across teams and sites.
Governance changes accompanied the rollout, standardizing case-management workflows, formalizing assignment and escalation processes, and establishing analytics usage for operational oversight. The 2019 engagement delivered automated case processes and analytics for service staff and increased operational transparency across DB Schenker service teams.
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ENT Credit Union | Banking and Financial Services | 2000 | $875M | United States | Creatio Platform | Creatio Service Management Platform | Customer Support | 2019 | n/a |
In 2019, ENT Credit Union implemented Creatio Service Management Platform to centralize member 360 profiles and to automate onboarding journeys within its Customer Support operations in the United States. The initial deployment targeted case management and routing across more than 340 distinct case types, bringing roughly 1,200 frontline and back office users onto the platform during a rollout of approximately 3.5 months.
The implementation leveraged Service Creatio case management capabilities and AI powered routing and automation to classify inbound inquiries, orchestrate onboarding flows, and route work to specialized service queues. Configuration emphasized automated case routing rules, queue-based work distribution, and orchestration of multi step onboarding journeys consistent with Customer Support functional workflows.
Operational governance focused on phased user onboarding, establishing routing rules and workflow ownership inside member service and onboarding teams, and instrumenting the platform as the central member record for service interactions. Reported outcomes included improved conversion rates and an estimated 1.4 million dollar year over year revenue uplift tied to the Creatio Service Management Platform deployment.
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First United Corporation | Banking and Financial Services | 273 | $73M | United States | Creatio Platform | Creatio Service Management Platform | Customer Support | 2024 | Solutions Metrix |
In 2024, First United Corporation implemented Creatio Service Management Platform. The deployment in the United States used the Creatio Service Management Platform in the Customer Support category to consolidate two CRM instances into a single customer 360 hub and to run comprehensive case management that processes approximately 1,600 cases monthly.
The solution design emphasized a centralized customer 360 data model and configurable case management workflows, implemented with no code customizations to accelerate time to value. The project included core banking integrations and was delivered with implementation partner Solutions Metrix.
Operational scope focused on customer support and cross department collaboration, improving communications and reporting through unified case routing, shared activity timelines and embedded reporting capabilities. Governance workstreams established standardized case lifecycle processes and role based access controls within the Creatio Service Management Platform to support auditability and ongoing administration.
The Creatio Service Management Platform went live in 2024 and now functions as the single customer 360 hub for First United Corporation, centralizing customer records and case handling across departments. The implementation supports the stated monthly case volumes of roughly 1,600 and materially improved cross department communications and reporting as part of the rollout.
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