List of CSS HD 2.0 RMS Customers
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United States
Since 2010, our global team of researchers has been studying CSS HD 2.0 RMS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CSS HD 2.0 RMS for AR Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CSS HD 2.0 RMS for AR Automation include: Miami Dade County, a United States based Government organisation with 12000 employees and revenues of $9.00 billion, County of Santa Clara, a United States based Government organisation with 21000 employees and revenues of $6.50 billion, City of San Francisco, a United States based Government organisation with 30906 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using CSS HD 2.0 RMS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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City of San Francisco | Government | 30906 | $1.0B | United States | CSS Impact | CSS HD 2.0 RMS | AR Automation | 2017 | n/a | In 2017, the City and County of San Francisco implemented CSS HD 2.0 RMS, deploying the vendor CSS IMPACT! HD 2.0 as a cloud financial and collections platform to modernize tax and delinquent revenue collection processes in the United States. The deployment targeted municipal finance and accounts receivable teams, with CSS HD 2.0 RMS providing AR Automation capabilities for collections case management and receivable lifecycle orchestration. The implementation emphasized AR Automation modules inferred from the vendor description, including automated collections workflows, outreach management and campaign orchestration, payment capture and posting, and receivables ledger alignment with municipal accounting practices. Configuration work focused on rules based segmentation, workflow automation for outreach cadence, and case routing to support collections prioritization. The solution was provisioned as a cloud hosted collections ecosystem supporting tax and delinquent revenue collection across city finance departments and accounts receivable functions. Integrations with other systems were not specified in source materials, therefore operational coverage descriptions center on municipal collections operations within the City and County of San Francisco. Governance and process changes accompanied the rollout, including standardizing collections procedures and centralizing outreach workflows to increase operational consistency. The City reported improvements in collection outreach and operational efficiency following the CSS IMPACT! HD 2.0 deployment. | |
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County of Santa Clara | Government | 21000 | $6.5B | United States | CSS Impact | CSS HD 2.0 RMS | AR Automation | 2023 | n/a | In 2023 the County of Santa Clara launched CSS HD 2.0 RMS to modernize collections and payment workflows for its CALSAWS public assistance platform in the United States. The implementation by vendor CSS Impact is described as part of the HD 2.0 Collections/Financial Ecosystem and targets county finance and accounts receivable operations under the AR Automation category. The CSS HD 2.0 RMS deployment centers on AR Automation capabilities, including centralized collections management, automated payment processing workflows, receivables automation and reconciliation, and financial reporting aligned to public assistance case billing. Configuration emphasis is inferred from the product naming to include collections workflow orchestration, payment arrangement handling, and accounts receivable ledger synchronization to support county-level revenue capture. Operational scope covers County of Santa Clara finance and public assistance business functions supporting CALSAWS payment flows and collections processing. Governance and process changes focus on standardizing collections procedures, centralizing payment posting and dispute handling, and aligning AR workflows with public assistance case management, with the stated goal of streamlining processes and increasing revenues. | |
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Miami Dade County | Government | 12000 | $9.0B | United States | CSS Impact | CSS HD 2.0 RMS | AR Automation | 2022 | n/a | In 2022, Miami Dade County selected CSS HD 2.0 RMS as its next generation credit and collections management platform to centralize revenue management and automate citizen engagement processes in Finance. The deployment was scoped to county finance and accounts receivable operations, and the work is positioned within the AR Automation category for government receivables management in the United States. CSS HD 2.0 RMS implementation emphasizes collections and revenue management capabilities, with inferred module usage including credit and collections case management, accounts receivable orchestration, automated citizen communications and payment arrangement workflows. The CSS HD 2.0 RMS application is described as a financial ecosystem, so configuration likely focused on workflow orchestration, automated dunning and case routing to support collections operations and citizen-facing engagement. The platform was provisioned as a cloud based financial ecosystem to centralize AR processes and provide a single operational view for county revenue teams. Operational coverage targets Miami Dade County Finance Department activities, consolidating revenue streams and standardizing collections workflows across county finance sites and citizen service channels. Governance changes align with centralization goals, with Finance leading process standardization, collections governance and workflow automation to manage citizen engagement and enforcement workflows. The selection of CSS HD 2.0 RMS reflects an intent to modernize credit and collections workflows within AR Automation while consolidating revenue management under a single cloud platform. |
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