City of San Francisco
1 Dr. Carlton B. Goodlett Place,
San Francisco, 94102, CA,
United States
San Francisco, 94102, CA,
United States
+1 415-554-4851
Government
City of San Francisco Technographics
City of San Francisco Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of San Francisco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30906 City of San Francisco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of San Francisco has purchased the following applications: CSS HD 2.0 RMS for AR Automation in 2017, Oracle PeopleSoft HCM for Core HR in 2007, CSS HD 2.0 RCM for Revenue Cycle Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of San Francisco is running and its propensity to invest more and deepen its relationship with CSS Impact , Oracle , Smart ERP Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of San Francisco revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of San Francisco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of San Francisco Tech Stack and Enterprise Applications
City of San Francisco ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CSS Impact | Legacy | CSS HD 2.0 RMS | AR Automation | ERP | n/a | 2017 | 2017 |
In 2017, the City and County of San Francisco implemented CSS HD 2.0 RMS, deploying the vendor CSS IMPACT! HD 2.0 as a cloud financial and collections platform to modernize tax and delinquent revenue collection processes in the United States. The deployment targeted municipal finance and accounts receivable teams, with CSS HD 2.0 RMS providing AR Automation capabilities for collections case management and receivable lifecycle orchestration.
The implementation emphasized AR Automation modules inferred from the vendor description, including automated collections workflows, outreach management and campaign orchestration, payment capture and posting, and receivables ledger alignment with municipal accounting practices. Configuration work focused on rules based segmentation, workflow automation for outreach cadence, and case routing to support collections prioritization.
The solution was provisioned as a cloud hosted collections ecosystem supporting tax and delinquent revenue collection across city finance departments and accounts receivable functions. Integrations with other systems were not specified in source materials, therefore operational coverage descriptions center on municipal collections operations within the City and County of San Francisco.
Governance and process changes accompanied the rollout, including standardizing collections procedures and centralizing outreach workflows to increase operational consistency. The City reported improvements in collection outreach and operational efficiency following the CSS IMPACT! HD 2.0 deployment.
|
|
|
|
|
ERP Financial | ERP |
|
2015 | 2015 |
|
|
|
|
|
Tax Management | ERP |
|
2017 | 2017 |
|
City of San Francisco HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2007 | 2007 |
In 2007 City of San Francisco implemented Oracle PeopleSoft HCM as a Core HR solution to support municipal human resources and payroll functions for roughly 30,000 employees across more than 40 departments and over 30 bargaining units. The deployment targeted PeopleSoft HCM 9.0 and explicitly included the Human Resources, Benefits, Payroll for North America, Time & Labor, Absence Management, Enterprise Learning Management, eDevelopment, ePerformance, and eProfile modules.
A Functional Project Manager led the program and managed all functional activities through the full software development life cycle, directing a team of 10 functional business analysts to drive requirements, configuration, testing, and knowledge transfer. Project governance centered on functional ownership of requirements, module-level configuration, and cross-department stakeholder coordination to align bargaining unit rules with system workflows.
The implementation established a centralized Oracle PeopleSoft HCM 9.0 instance to deliver core HR, payroll, and workforce management capabilities across municipal departments, with module configurations reflecting North America payroll regulations and bargaining unit specific time, absence, and benefits rules. Functional configuration work emphasized role-based security, business process definitions for hire to retire, and learning and performance management workflows tied to eDevelopment and ePerformance.
Operational rollout priorities focused on department-level cutover sequencing and bargaining unit policy mapping, supported by structured SDLC stages including requirements, configuration, unit and integrated testing, and user training. The program narrative centers on Core HR program orchestration, cross-functional governance, and sustained functional management rather than technical integration details.
|
|
|
|
|
Onboarding | HCM |
|
2017 | 2017 |
|
City of San Francisco ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CSS Impact | Legacy | CSS HD 2.0 RCM | Revenue Cycle Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, the City of San Francisco implemented CSS HD 2.0 RCM to modernize delinquent revenue collection for the Office of the Treasurer & Tax Collector. The deployment used the vendor CSS Impact and was explicitly focused on municipal Revenue Cycle Management processes for collections and recovery.
The implementation centered on CSS HD 2.0 RCM and the HD 2.0 Collections/RCM suite, with vendor materials indicating use of AI powered digital engagement to automate debtor outreach and self service payment workflows. Functional capabilities inferred from vendor statements and category norms include case management for delinquent accounts, automated contact sequencing, payment plan orchestration, and workload routing for collections teams.
Architecturally the program was delivered on the CSS IMPACT Financial Cloud, aligning cloud based application delivery with municipal operations and centralizing account and case data for operational visibility. Operational scope was concentrated within the Office of the Treasurer & Tax Collector, standardizing collections workflows across city revenue lines and payment channels.
Governance emphasized consolidation of manual collections processes into configured application flows and digital engagement sequences, with process ownership residing in the Treasurer and Tax Collector organization. According to vendor statements the launch delivered faster automation and improved revenue recovery outcomes for city collections.
|
City of San Francisco Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2016 | 2018 |
|
City of San Francisco Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
City of San Francisco CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
City of San Francisco ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
City of San Francisco PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
File Transfer Protocol | PaaS |
|
2022 | 2023 |
|
City of San Francisco IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2005 | 2005 |
|
City of San Francisco CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2023 | 2023 |
|
IT Decision Makers and Key Stakeholders at City of San Francisco
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Chief Data Officer | CXO | IT | |
|
|
|
Business Intelligence Applications Lead | Manager | IT | |
|
|
|
Citywide Revenue Manager, Controller's Office | Manager | Finance | |
|
|
|
Director of Business Development | Director | Finance | |
|
|
|
Business Development Manager | Manager | Sales | |
|
|
|
Director of Operations, San Francisco Recreation & Parks | Director | Finance | |
|
|
|
Chief Administrative and Financial Officer | CXO | Finance | |
|
|
|
Chief Innovation Officer | CXO | Finance | |
|
|
|
Chief Audit Executive | CXO | Risk | |
|
|
|
Assistant Budget & Revenue Manager | Manager | Finance | |
|
|
|
Budget Director | Director | Finance | |
|
|
|
Director of Financial Operations | Director | Finance | |
|
|
|
Operations Manager | Manager | Finance | |
|
|
|
Finance Operations Manager | Manager | Finance | |
|
|
|
Mayor | CXO | Finance | |
|
|
|
Human Resources Manager | Manager | HR | |
|
|
|
Director of Human Resources | Director | HR | |
|
|
|
Human Resources Manager | Manager | HR | |
|
|
|
Human Resources Manager | Manager | HR | |
|
Apps Being Evaluated by City of San Francisco Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of San Francisco IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of San Francisco digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of San Francisco Technographics
City of San Francisco is a Government organization based in United States,
with around 30906 employees and annual revenues of $1.00 billion.
City of San Francisco operates a diverse technology stack with applications such as
CSS HD 2.0 RMS, Oracle PeopleSoft HCM and CSS HD 2.0 RCM,
covering areas like AR Automation, Core HR and Revenue Cycle Management.
City of San Francisco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CSS Impact and Oracle.
City of San Francisco recently adopted applications including
Oracle Access Governance in 2023, Snowflake Secure Data Sharing in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of San Francisco’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of San Francisco’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of San Francisco technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.