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City of San Francisco
Location
1 Dr. Carlton B. Goodlett Place,
San Francisco, 94102, CA,
United States
Website
https://www.sfgov.org/
Phone
+1 415-554-4851
Artw industry
Government
Employee
Revenue

City of San Francisco Technographics

City of San Francisco Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by City of San Francisco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30906 City of San Francisco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that City of San Francisco has purchased the following applications: CSS HD 2.0 RMS for AR Automation in 2017, Oracle PeopleSoft HCM for Core HR in 2007, CSS HD 2.0 RCM for Revenue Cycle Management in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems City of San Francisco is running and its propensity to invest more and deepen its relationship with CSS Impact , Oracle , Smart ERP Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing City of San Francisco revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of San Francisco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

City of San Francisco Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CSS Impact Legacy CSS HD 2.0 RMS AR Automation ERP Financial Management n/a 2017 2017
In 2017, the City and County of San Francisco implemented CSS HD 2.0 RMS, deploying the vendor CSS IMPACT! HD 2.0 as a cloud financial and collections platform to modernize tax and delinquent revenue collection processes in the United States. The deployment targeted municipal finance and accounts receivable teams, with CSS HD 2.0 RMS providing AR Automation capabilities for collections case management and receivable lifecycle orchestration. The implementation emphasized AR Automation modules inferred from the vendor description, including automated collections workflows, outreach management and campaign orchestration, payment capture and posting, and receivables ledger alignment with municipal accounting practices. Configuration work focused on rules based segmentation, workflow automation for outreach cadence, and case routing to support collections prioritization. The solution was provisioned as a cloud hosted collections ecosystem supporting tax and delinquent revenue collection across city finance departments and accounts receivable functions. Integrations with other systems were not specified in source materials, therefore operational coverage descriptions center on municipal collections operations within the City and County of San Francisco. Governance and process changes accompanied the rollout, including standardizing collections procedures and centralizing outreach workflows to increase operational consistency. The City reported improvements in collection outreach and operational efficiency following the CSS IMPACT! HD 2.0 deployment.
ERP Financial ERP Financial Management 2015 2015
Tax Management ERP Financial Management 2017 2017
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle PeopleSoft HCM Core HR HCM n/a 2007 2007
Onboarding HCM 2017 2017
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CSS Impact Legacy CSS HD 2.0 RCM Revenue Cycle Management ERP Services and Operations n/a 2017 2017
In 2017, the City of San Francisco implemented CSS HD 2.0 RCM to modernize delinquent revenue collection for the Office of the Treasurer & Tax Collector. The deployment used the vendor CSS Impact and was explicitly focused on municipal Revenue Cycle Management processes for collections and recovery. The implementation centered on CSS HD 2.0 RCM and the HD 2.0 Collections/RCM suite, with vendor materials indicating use of AI powered digital engagement to automate debtor outreach and self service payment workflows. Functional capabilities inferred from vendor statements and category norms include case management for delinquent accounts, automated contact sequencing, payment plan orchestration, and workload routing for collections teams. Architecturally the program was delivered on the CSS IMPACT Financial Cloud, aligning cloud based application delivery with municipal operations and centralizing account and case data for operational visibility. Operational scope was concentrated within the Office of the Treasurer & Tax Collector, standardizing collections workflows across city revenue lines and payment channels. Governance emphasized consolidation of manual collections processes into configured application flows and digital engagement sequences, with process ownership residing in the Treasurer and Tax Collector organization. According to vendor statements the launch delivered faster automation and improved revenue recovery outcomes for city collections.
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Analytics and BI Analytics and BI 2016 2018
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Marketing Automation CRM 2015 2015
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2021 2021
IT Service Management ITSM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
File Transfer Protocol PaaS 2022 2023
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2005 2005
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2020 2020
Identity and Access Management (IAM) CyberSecurity 2023 2023
IT Decision Makers and Key Stakeholders at City of San Francisco
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by City of San Francisco Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD City of San Francisco Technographics

City of San Francisco is a Government organization based in United States, with around 30906 employees and annual revenues of $1.00 billion.

City of San Francisco operates a diverse technology stack with applications such as CSS HD 2.0 RMS, Oracle PeopleSoft HCM and CSS HD 2.0 RCM, covering areas like AR Automation, Core HR and Revenue Cycle Management.

City of San Francisco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as CSS Impact and Oracle.

City of San Francisco recently adopted applications including Oracle Access Governance in 2023, Snowflake Secure Data Sharing in 2022 and DocuSign eSignature in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of City of San Francisco’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates City of San Francisco’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete City of San Francisco technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.