Miami Dade County
18701 NE 6th Ave,
Miami, 33179, FL,
United States
Miami, 33179, FL,
United States
1 305-652-0764
Government
Miami Dade County Technographics
Miami Dade County Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Miami Dade County and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 Miami Dade County employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Miami Dade County has purchased the following applications: CSS HD 2.0 RMS for AR Automation in 2022, dormakaba Terminal 9800 K-7 for Time Clock (Hardware) in 2017, MicroMain CMMS for Computerized Maintenance Management (CMMS) in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Miami Dade County is running and its propensity to invest more and deepen its relationship with CSS Impact , Oracle , dormakaba or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Miami Dade County revenues, which have grown to $9.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Miami Dade County intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Miami Dade County Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CSS Impact | Legacy | CSS HD 2.0 RMS | AR Automation | ERP Financial Management | n/a | 2022 | 2022 |
In 2022, Miami Dade County selected CSS HD 2.0 RMS as its next generation credit and collections management platform to centralize revenue management and automate citizen engagement processes in Finance. The deployment was scoped to county finance and accounts receivable operations, and the work is positioned within the AR Automation category for government receivables management in the United States.
CSS HD 2.0 RMS implementation emphasizes collections and revenue management capabilities, with inferred module usage including credit and collections case management, accounts receivable orchestration, automated citizen communications and payment arrangement workflows. The CSS HD 2.0 RMS application is described as a financial ecosystem, so configuration likely focused on workflow orchestration, automated dunning and case routing to support collections operations and citizen-facing engagement.
The platform was provisioned as a cloud based financial ecosystem to centralize AR processes and provide a single operational view for county revenue teams. Operational coverage targets Miami Dade County Finance Department activities, consolidating revenue streams and standardizing collections workflows across county finance sites and citizen service channels.
Governance changes align with centralization goals, with Finance leading process standardization, collections governance and workflow automation to manage citizen engagement and enforcement workflows. The selection of CSS HD 2.0 RMS reflects an intent to modernize credit and collections workflows within AR Automation while consolidating revenue management under a single cloud platform.
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ERP Financial | ERP Financial Management |
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2014 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| dormakaba | Legacy | dormakaba Terminal 9800 K-7 | Time Clock (Hardware) | HCM | n/a | 2017 | 2017 |
In 2017, Miami Dade County reviewed and accepted manufacturer documentation for the dormakaba Terminal 9800 K-7 under a Notice of Acceptance issued by the Department of Regulatory and Economic Resources Product Control Section. The acceptance establishes that documentation and product information for dormakaba Terminal 9800 K-7 may be used within Miami Dade County and in other jurisdictions where the Authority Having Jurisdiction permits, and the Product Control Section retains inspection and testing rights and an expiration and revocation mechanism tied to the NOA.
The dormakaba Terminal 9800 K-7 is recorded as Time Clock (Hardware), and the NOA enforces specific product governance controls including a permanent label requirement with manufacturer name, city, state, series and the statement Miami-Dade County Product Control Approved, plus restrictions noting that electrical devices are not part of the acceptance and must be reviewed separately by the AHJ. Submitted evidence cited in the file includes a statement of conformance to the Florida Building Code 2017 dated October 27, 2017 and component drawings, and the NOA text documents limitations, required reinforcement and installation configuration details, inspection availability at job sites, and the authority to revoke acceptance if the product fails to meet applicable building code requirements.
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Workforce Management | HCM |
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2013 | 2013 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroMain | Legacy | MicroMain CMMS | Computerized Maintenance Management (CMMS) | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, Miami-Dade County implemented MicroMain CMMS as a web-based Computerized Maintenance Management (CMMS) solution to support facilities maintenance and operations in its corrections system. The deployment targeted six jail facilities and addressed an unstable Access-based service ticket process, establishing MicroMain CMMS as the central maintenance platform for work intake and reporting across the county corrections environment.
The implementation configured core Computerized Maintenance Management (CMMS) capabilities including service ticketing and rapid work order processing, asset records and preventive maintenance scheduling, and centralized maintenance reporting. MicroMain CMMS was instrumented to drive faster technician dispatch and standardized maintenance workflows, moving manual ticket handling into a structured, auditable maintenance operations process.
Architecturally the solution was delivered as a web-based CMMS/EAM offering, centralizing data and access across the six jail sites to enable browser-based entry and consolidated reporting for facilities managers. Operational coverage spanned facilities maintenance teams, supervisors, and reporting functions within Miami-Dade County Corrections, aligning day-to-day maintenance execution with enterprise asset management practices.
Governance shifted from ad hoc, paper and Access-driven procedures to system-enforced ticket lifecycle controls and standardized reporting, with the rollout focused on embedding consistent work order and reporting workflows across sites. The case study documents a reduction in service ticket processing time from days to under a minute and cites an estimated $225,000 in annual savings, with major labor and reporting efficiencies realized after deployment of MicroMain CMMS.
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Debt Collection and Recovery | ERP Services and Operations |
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2022 | 2023 |
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Enterprise Asset Management | ERP Services and Operations |
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2012 | 2012 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2023 | 2023 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2019 | 2019 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Traffic Management | SCM |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Lifecycle Management | ITSM |
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2016 | 2016 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2017 | 2017 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2022 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2018 | 2018 |
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Digital Workspace | IaaS |
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2011 | 2011 |
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Digital Workspace | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Miami Dade County
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Miami Dade County Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Miami Dade County Technographics
Miami Dade County is a Government organization based in United States,
with around 12000 employees and annual revenues of $9.00 billion.
Miami Dade County operates a diverse technology stack with applications such as
CSS HD 2.0 RMS, dormakaba Terminal 9800 K-7 and MicroMain CMMS,
covering areas like AR Automation, Time Clock (Hardware) and Computerized Maintenance Management (CMMS).
Miami Dade County has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CSS Impact, dormakaba and MicroMain.
Miami Dade County recently adopted applications including
Carbyne Responder Connect in 2023, CSS HD 2.0 RMS in 2022 and CSS HD 2.0 Collections in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Miami Dade County’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Miami Dade County’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Miami Dade County technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.