List of Dana Pro ITSM Customers
Tehran, n/a,
Iran
Since 2010, our global team of researchers has been studying Dana Pro ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Dana Pro ITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Dana Pro ITSM for IT Service Management include: Bank Mellat Iran, a Iran based Banking and Financial Services organisation with 19876 employees and revenues of $6.76 billion, MAPNA Group, a Iran based Oil, Gas and Chemicals organisation with 15000 employees and revenues of $2.11 billion, EN Bank Iran, a Iran based Banking and Financial Services organisation with 3343 employees and revenues of $1.20 billion and many others.
Contact us if you need a completed and verified list of companies using Dana Pro ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bank Mellat Iran | Banking and Financial Services | 19876 | $6.8B | Iran | DanaPardaz | Dana Pro ITSM | IT Service Management | 2016 | n/a | In 2016, Bank Mellat Iran implemented Dana Pro ITSM to run a centralized IT service desk and ticketing system across branches in Iran. Dana Pro ITSM, classified in the IT Service Management category, was deployed to centralize incident and request management and to provide a unified ticket lifecycle for IT service operations. Implementation emphasis included incident management and service request workflows, with ticketing orchestration and workflow automation that converted hundreds of previously manual processes into automated processes. Configuration work focused on routing and prioritization rules, SLA monitoring, and automated ticket assignment consistent with IT Service Management practices. Operational scope encompassed the bank's branches across Iran and a centralized IT service desk team responsible for triage, escalation, and resolution tracking, affecting IT operations and service delivery functions. Regional branches used the centralized ticketing workflow to standardize incident intake and request fulfillment and to align service desk activities with corporate IT processes. The vendor testimonial notes the bank began using Dana Pro in 1395 which corresponds to 2016, and reported faster response times shifting from days to hours along with automation of hundreds of manual processes. Governance changes included formalizing ticket workflows and automated routing to enforce response targets within IT Service Management operations. | |
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EN Bank Iran | Banking and Financial Services | 3343 | $1.2B | Iran | DanaPardaz | Dana Pro ITSM | IT Service Management | 2016 | n/a | In 2016, EN Bank Iran implemented Dana Pro ITSM to provide IT Service Management capabilities for its IT operations. Vendor documentation notes use beginning in 1395 in the Persian calendar, which corresponds to 2016, and confirms continuous deployment focused on incident and request handling. The deployment centered on core functional modules, specifically incident management, service request management, and configuration management through a CMDB. Dana Pro ITSM was configured to centralize configuration item records and to support structured incident lifecycle workflows and catalog-driven request processes, aligning with standard IT Service Management terminology and service desk operations. Rollout coverage targeted the bank's IT operations and service desk teams within EN Bank Iran, and the vendor customer page highlights ongoing operational use of Dana Pro ITSM for incident, request, and CMDB functions. The implementation narrative links EN Bank Iran, Dana Pro ITSM, IT Service Management, and the bank's IT operations as the primary relationship governing service delivery and configuration governance. | |
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MAPNA Group | Oil, Gas and Chemicals | 15000 | $2.1B | Iran | DanaPardaz | Dana Pro ITSM | IT Service Management | 2018 | n/a | In 2018, MAPNA Group deployed Dana Pro ITSM to support its enterprise IT operations across engineering and power-generation units in Iran. The Dana Pro ITSM deployment serves as the group's IT Service Management platform, providing centralized ticketing, asset and configuration oversight, and managerial dashboards as described by the vendor. Functional coverage centers on a centralized service desk for incident and service request workflows, an asset management capability that tracks hardware and software inventories, and a configuration management database to maintain relationships between assets and services. The implementation leveraged Dana Pro ITSM modules for managerial dashboards and reporting to provide consolidated operational visibility for IT managers. Operational scope includes enterprise IT operations and service desk functions across MAPNA Group's engineering and power-generation units in Iran, consolidating workflows and asset lifecycle oversight under a single IT Service Management platform. Governance emphasis focused on centralizing ticket routing and standardizing service workflows to support cross unit coordination, with the system used for daily ticket handling, asset tracking, and managerial oversight. |
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