List of Debmedia Platform Customers
Since 2010, our global team of researchers has been studying Debmedia Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Debmedia Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Debmedia Platform for Customer Experience include: Scotiabank Mexico, a Mexico based Banking and Financial Services organisation with 7200 employees and revenues of $1.70 billion, Banco Supervielle, a Argentina based Banking and Financial Services organisation with 3041 employees and revenues of $1.00 billion, Lantern, a United Kingdom based Banking and Financial Services organisation with 150 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Debmedia Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Debmedia Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Banco Supervielle | Banking and Financial Services | 3041 | $1.0B | Argentina | Debmedia | Debmedia Platform | Customer Experience | 2020 | n/a |
In 2020, Banco Supervielle deployed the Debmedia Platform to enable virtual-branch experiences and improve branch customer service workflows. The Debmedia Platform, categorized as Customer Experience, was implemented to introduce synchronous videocall and chat channels alongside structured queue management for in-branch customer interactions in Argentina.
Deployment focused on configuring the vendor's virtual-branch capabilities, with explicit use of virtual queuing and videollamada virtual-branch modules inferred from vendor descriptions. Configuration work centered on session initiation flows, queue state management, agent session handoff and multimedia channel handling to support videocall and chat interactions as first-class service channels.
Operational coverage targeted branch operations and front-line customer service teams across the bank, integrating the Debmedia Platform into existing branch service workflows and agent workstations rather than into named backend systems. The implementation aligned virtual queuing with branch appointment and walk-in processes, enabling agents to accept video sessions and manage chat interactions within established service queues.
Governance and rollout emphasized standardized branch procedures for virtual interactions, agent training on video and chat workflows, and process changes for queue prioritization and escalation. The implementation narrative centers on use of Debmedia Platform capabilities to operationalize virtual-branch experiences and to modernize branch customer service workflows without specifying measured outcomes.
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Lantern | Banking and Financial Services | 150 | $40M | United Kingdom | Debmedia | Debmedia Platform | Customer Experience | 2025 | n/a |
In 2025 Lantern implemented the Debmedia Platform to deliver branded DebtStream Self Serve self service digital collections journeys, using the Debmedia Platform to address Customer Experience for debt purchase and collections in the United Kingdom. The engagement is explicitly focused on debt purchase and collections and positions the application as the primary customer facing digital channel for repayment management and affordability interactions.
The implementation centers on the DebtStream Self Serve capability within the Debmedia Platform, configured to provide branded self service portals, customer journey orchestration, personalization rules, and affordability assessment workflows. Functional modules implemented include repayment management, customer communication templates, journey orchestration for staged collections interactions, and personalization engines to tailor messaging and touchpoints according to customer profiles and affordability inputs.
Operational coverage is scoped to Lantern's UK debt purchase and collections operations, with the Debmedia Platform configured to support collections teams and customer service workflows while preserving branded customer experiences. Governance and rollout emphasize operational alignment between debt purchase and collections functions, with configuration and process changes aimed at delivering personalised digital journeys. Lantern intends these personalised digital journeys to improve accessibility and customer outcomes.
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Scotiabank Mexico | Banking and Financial Services | 7200 | $1.7B | Mexico | Debmedia | Debmedia Platform | Customer Experience | 2023 | n/a |
In 2023 Scotiabank Mexico deployed the Debmedia Platform as a Customer Experience solution to manage branch flows and appointment handling across its regional operations in Mexico. The Debmedia Platform implementation centers on branch traffic orchestration and omnichannel customer entry points to align in-branch service with digital appointment workflows.
The deployment included configuration of appointment booking, virtual queue management, and omnichannel routing capabilities to coordinate in-branch service lanes and contact center handoffs. Operational ownership was positioned with branch operations and customer service teams who configured routing rules, queue thresholds, and service type workflows to standardize customer experience across sites. The program is described as aimed at reducing wait times and improving service consistency in Mexico while centralizing appointment and queue controls under the Debmedia Platform Customer Experience capability.
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