List of Dell EMC Moogsoft Customers
Dell
1 Dell Way,
Round Rock, 78664, TX,
United States
Round Rock, 78664, TX,
United States
1 512-338-4400
Manufacturing
108000
$95.6B
Since 2010, our global team of researchers has been studying Dell EMC Moogsoft customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Dell EMC Moogsoft for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Dell EMC Moogsoft for Incident Management include: HCLTech, a India based Professional Services organisation with 223420 employees and revenues of $13.60 billion, Yahoo, a United States based Media organisation with 7000 employees and revenues of $1.80 billion, Inrix, a United States based Professional Services organisation with 400 employees and revenues of $70.0 million, Optimiz, a Canada based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Dell EMC Moogsoft, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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HCLTech | Professional Services | 223420 | $13.6B | India | Dell EMC | Dell EMC Moogsoft | Incident Management | 2020 | n/a |
In 2020, HCLTech deployed Dell EMC Moogsoft as an Incident Management solution integrated with its DRYICE iAssure platform. The deployment focused on hybrid cloud managed service assurance and CI/CD driven DevOps environments across HCLTech managed customers, centralizing event handling to support proactive service assurance and faster remediation workflows.
Dell EMC Moogsoft was configured to ingest event feeds from more than 30 monitoring and observability tools, apply machine learning based correlation to reduce noise, and cluster alerts into actionable incidents. The implementation emphasized AIOps capabilities, socialized workflows for collaborative incident handling, push notifications to domain experts, and automation of the traditional catch and dispatch workflow to align with agile operations.
Architecturally, Dell EMC Moogsoft was integrated into HCLTechs DRYICE iAssure platform, creating a centralized event ingestion layer that spans on premises and cloud platforms. The solution interfaces with existing monitoring and ITSM tools to consolidate cross toolset event data, improving the quality of correlation across heterogeneous environments.
Governance and process changes included embedding social collaboration into incident workflows, automating assignment and escalation through Moogsoft driven clustering, and instrumenting the DRYICE iAssure Platform to shift from reactive ticket handling to proactive incident detection. These changes were explicitly designed to support DevOps CI/CD practices without increasing operational headcount.
The deployment delivered explicit operational outcomes, including an 85% reduction from events to unique alerts and clustered alerts to incidents, a 62% reduction in help desk tickets, and a 33% reduction in mean time to restore. HCLTech reported that Moogsoft enabled faster and simpler migration to agile environments without increasing resources, and improved infrastructure visibility to avert service impacting issues.
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Inrix | Professional Services | 400 | $70M | United States | Dell EMC | Dell EMC Moogsoft | Incident Management | 2022 | n/a |
In 2022, Inrix implemented Dell EMC Moogsoft for Incident Management. The deployment centralized full stack telemetry across application, infrastructure, network, and services to support 24/7 x 365 availability of real-time worldwide traffic and mobility data.
Dell EMC Moogsoft was configured to ingest logs, events, and alarms and to apply AIOps capabilities such as cross-correlation and logical grouping of alerts, incident filtering, prioritization, and automatic resolution. A centralized dashboard provided a single pane of glass for the Service Operations team to visualize service health and accelerate triage and remediation workflows.
Integrations explicitly onboarded during the implementation included SumoLogic, Pingdom, Zabbix, PRTG, and Amazon CloudWatch to consolidate telemetry and reduce noise from multiple inbound event sources. IT leadership identified further alignment with OpsGenie for on-call management and with Zendesk and Jira for ticketing workflows as part of continuous evolution of the operational stack.
Process and governance changes focused on suppressing false positives, consolidating relevant event data into incident records, and adjusting escalation and tagging workflows to reduce unnecessary escalations to the incident management team. The deployment delivered an obvious reduction in false escalations according to service operations stakeholders, enabled faster response with smaller teams, and continues to receive active post-sales support for iterative dashboard, tag management, and anomaly detection enhancements.
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Optimiz | Professional Services | 10 | $1M | Canada | Dell EMC | Dell EMC Moogsoft | Incident Management | 2020 | n/a |
In 2020, Optimiz deployed Dell EMC Moogsoft as its Incident Management platform to centralize observability across its MSP customer environments. Optimiz used Dell EMC Moogsoft to aggregate monitoring data and support its application performance monitoring and ITSM service offerings for small to midsized enterprise clients.
The Dell EMC Moogsoft implementation emphasized cloud native provisioning, leveraging a self service cloud platform and an API surface that includes REST APIs and webhooks. Functional capabilities implemented included event correlation, deduplication, anomaly detection, automated clustering of alerts, at a glance dashboards, and workflow automation to accelerate triage and probable root cause identification.
Optimiz integrated Dell EMC Moogsoft with customer monitoring stacks such as AppDynamics and Grafana, ingesting events, metrics and logs from cloud workloads, microservices and Kubernetes based infrastructure. These integrations allowed Moogsoft to operate as a single pane of glass for site reliability engineering, DevOps and IT Ops practitioners across the Optimiz customer base.
Operational rollout prioritized practitioner enablement and reuse, with customer provisioning of Dell EMC Moogsoft instances in minutes and templates for repeated configurations across clients. Governance changes centered on standardizing ITSM process workflows and reducing manual escalations, which supported knowledge recycling among the small team of specialists.
Documented outcomes from the deployment included noise reduction by up to 99 percent through algorithmic correlation and pattern discovery, acceleration of mean time to identify and mean time to resolve incidents to better meet SLAs, and fewer escalations as collaboration improved. Optimiz positioned Dell EMC Moogsoft as the central Incident Management layer to increase practitioner efficiency and provide unified observability for its MSP engagements.
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Media | 7000 | $1.8B | United States | Dell EMC | Dell EMC Moogsoft | Incident Management | 2023 | n/a |
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Buyer Intent: Companies Evaluating Dell EMC Moogsoft
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Dell EMC Moogsoft. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Dell EMC Moogsoft for Incident Management include:
- Bigpanda, a United States based Professional Services organization with 25 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Dell EMC Moogsoft Coverage
Dell EMC Moogsoft is a Incident Management solution from Dell EMC.
Companies worldwide use Dell EMC Moogsoft, from small firms to large enterprises across 21+ industries.
Organizations such as HCLTech, Yahoo, Inrix and Optimiz are recorded users of
Dell EMC Moogsoft for Incident Management.
Companies using Dell EMC Moogsoft are most concentrated in Professional Services and Media, with adoption spanning over 21 industries.
Companies using Dell EMC Moogsoft are most concentrated in India, United States and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Dell EMC Moogsoft across Americas, EMEA, and APAC.
Companies using Dell EMC Moogsoft range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 25%.
Customers of Dell EMC Moogsoft include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Dell EMC Moogsoft customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.