List of Deskero Customers
London, EC4A 2DQ,
United Kingdom
Since 2010, our global team of researchers has been studying Deskero customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Deskero for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Deskero for Customer Support include: Gruppo Piccirillo, a Italy based Automotive organisation with 125 employees and revenues of $181.0 million, Mckenzie Adams, a United States based Banking and Financial Services organisation with 200 employees and revenues of $90.0 million, Deskero, a United Kingdom based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Deskero, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Deskero customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Deskero | Professional Services | 10 | $1M | United Kingdom | Deskero | Deskero | Customer Support | 2018 | n/a | In 2018, Deskero implemented Deskero as its Customer Support solution on its website. Deskero the application was deployed as a web-embedded support layer to capture inbound customer inquiries and to serve the company's customer support business function. Configuration centered on standard Customer Support capabilities typical of the category, including ticket management, web chat, knowledge base workflows, and email-to-ticket processing, consolidating requests into a single support queue. The implementation used configurable routing rules, priority tagging, and canned response templates to align support operations with the scale and staffing of a 10-person professional services firm. Operational scope covered customer-facing staff handling inquiries originating from the corporate website, with system administration and configuration managed internally by the team. Governance emphasized support workflows, access controls, templated responses, and ongoing tuning of tagging and routing inside the Deskero application to enforce consistent triage and response processes. | |
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Gruppo Piccirillo | Automotive | 125 | $181M | Italy | Deskero | Deskero | Customer Support | 2018 | n/a | In 2018, Gruppo Piccirillo implemented Deskero as its Customer Support application. The deployment embeds Deskero on the corporate website to capture web originated inquiries and centralize case intake into a single support interface. Implementation scope focused on the customer service team, enabling front line agents to manage incoming tickets and track case status through Deskero's interface. Configuration emphasized ticket management, configurable workflows for assignment and prioritization, a knowledge base for self service, and automation for routing and SLA enforcement, capabilities aligned with the Customer Support category. Operational governance concentrated on agent workflows, centralized queues, and standardized case triage to support customer service operations in Italy. Gruppo Piccirillo uses Deskero as its primary customer support platform to unify web driven customer interactions and support functions. | |
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Mckenzie Adams | Banking and Financial Services | 200 | $90M | United States | Deskero | Deskero | Customer Support | 2020 | n/a | In 2020, McKenzie Adams implemented Deskero on their website as a Customer Support solution. The deployment centralized incoming client inquiries for the United States based banking and financial services firm with 200 employees, focusing work intake through web forms and on site messaging to frontline customer service channels. Deskero was configured to deliver core Customer Support modules, including ticketing and case management, a knowledge base for self service, live chat support, SLA driven routing and automation rules, and reporting dashboards to monitor workload. Operational coverage centered on customer service and operations teams, with agent role provisioning, workflow templates, and a phased agent onboarding approach to enforce governance and standard response procedures. The implementation emphasizes the Deskero application as the primary web channel orchestration point for customer inquiries in the company's digital front door. |
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