List of Diaspark CRM Customers
Edison, 8817, NJ,
United States
Since 2010, our global team of researchers has been studying Diaspark CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Diaspark CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Diaspark CRM for CRM include: Signet Jewelers, a United States based Retail organisation with 27991 employees and revenues of $7.17 billion, Helzberg Diamonds, a United States based Retail organisation with 2500 employees and revenues of $500.0 million, Hing Wa Lee Jewelers, a United States based Distribution organisation with 14 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Diaspark CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Helzberg Diamonds | Retail | 2500 | $500M | United States | Diaspark | Diaspark CRM | CRM | 2023 | n/a |
In 2023 Helzberg Diamonds implemented Diaspark CRM. The deployment is documented through a customer testimonial on Luxare by Diaspark, which indicates Helzberg uses a jewelry-focused CRM with embedded repair tracking functionality to smooth operations and improve customer experience across U.S. retail locations.
The Diaspark CRM implementation centers on jewelry-specific CRM capabilities and repair order management. Functional modules inferred from the testimonial include customer profile consolidation, repair order lifecycle and status tracking, and case management workflows tailored to jewelry repair and service operations, consistent with CRM category workflows.
Operational scope covers Helzberg retail operations across U.S. stores, supporting retail operations, repair services, and customer service teams. Governance appears to emphasize centralized CRM administration with store-level access and standardized intake and notification workflows for repairs, enabling consistent service handling and customer-facing status visibility as described in the vendor testimonial.
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Hing Wa Lee Jewelers | Distribution | 14 | $2M | United States | Diaspark | Diaspark CRM | CRM | 2023 | n/a |
In 2023, Hing Wa Lee Jewelers implemented Diaspark CRM under the Luxare by Diaspark product branding to centralize multi-store inventory and customer workflows across its North American retail footprint. Diaspark CRM is used in the CRM category to consolidate customer profiles, repair job tracking, and store-level inventory visibility, aligning system records with retail operations for a small distribution retailer.
The implementation was configured with custom reporting and CRM-like customer and repair workflows, reflecting a focus on operational case tracking and inventory reconciliation tied to sales and service events. Configuration emphasized centralized data models and reporting objects, enabling standardized customer interactions and repair lifecycle tracking across stores.
Operational coverage explicitly included North American stores and retail operations, extending to inventory management, customer service, and repair desk functions. Governance shifted toward centralized reporting and process standardization, with documented workflows for customer intake and repair handling to ensure consistent execution across sites.
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Signet Jewelers | Retail | 27991 | $7.2B | United States | Diaspark | Diaspark CRM | CRM | 2023 | n/a |
In 2023, Signet Jewelers implemented Diaspark CRM across its United States retail operations, deploying the Diaspark CRM application as a CRM to consolidate customer engagement and repair workflows. The scope targets retail store service and customer care functions, with the application positioned to improve communications and reporting for jewelry repair and post purchase engagement.
The implementation highlights jewelry specific CRM and repair management capabilities, referencing the Luxare branded CRM functionality from Diaspark to manage repair tickets, customer notifications, and engagement workflows. Functional elements described in the vendor testimonial include repair lifecycle tracking, customer communication orchestration, and operational reporting for store teams, with module usage inferred from the vendor listing rather than a standalone Signet case study. Configuration and automation emphasis is on contact management, repair status updates, and reporting constructs that align with retail service operations.
Usage of Diaspark CRM is documented in vendor testimonials rather than an independent Signet product disclosure, so attribution of specific modules to Signet is based on the Luxare listing. The deployment is explicitly tied to customer communications, engagement, and reporting across Signet Jewelers United States retail footprint, positioning Diaspark CRM as a CRM supporting repair and customer care business functions.
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