List of DNK IVR Customers
São Paulo, 04571-000,
Brazil
Since 2010, our global team of researchers has been studying DNK IVR customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased DNK IVR for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using DNK IVR for Interactive Voice Response (IVR) include: Porto Seguro, a Brazil based Insurance organisation with 13700 employees and revenues of $6.66 billion, Ticket Brazil, a Brazil based Banking and Financial Services organisation with 2400 employees and revenues of $2.00 billion, Elektro Brazil, a Brazil based Utilities organisation with 4000 employees and revenues of $1.65 billion and many others.
Contact us if you need a completed and verified list of companies using DNK IVR, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The DNK IVR customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Elektro Brazil | Utilities | 4000 | $1.7B | Brazil | DNK Infotelecom | DNK IVR | Interactive Voice Response (IVR) | 2019 | n/a | In 2019, Elektro Brazil engaged DNK Infotelecom to implement the DNK IVR as the URA Persona IVR project to rebuild and reposition contact flows for utilities customer service. The deployment focused on Interactive Voice Response (IVR) capabilities to centralize voice self-service and contact routing across Elektro's Brazilian customer support operations. Implementation work with DNK Infotelecom configured the DNK IVR to support persona-driven prompts and redesigned call flow orchestration aimed at more natural customer interactions. The project expanded IVR functionality, adding richer menu logic, context-aware prompts, and automation of common utilities inquiries consistent with Interactive Voice Response (IVR) functional patterns. These configurations emphasized humanization of the IVR channel and improved handoff logic to live agents. Operational coverage targeted Elektro's customer service function across its Brazil service footprint, embedding DNK IVR into frontline contact workflows and call handling processes. Governance included redefined contact flow ownership and updated operational scripts to align with the URA Persona logic, supporting consistent customer experience and agent escalation points. DNK reports the URA Persona IVR work improved the humanization of the IVR channel and expanded functionality, yielding higher perceived service quality and better customer handling. The DNK IVR deployment is positioned as a platform shift for Elektro Brazil's voice channel strategy in utilities customer service. | |
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Porto Seguro | Insurance | 13700 | $6.7B | Brazil | DNK Infotelecom | DNK IVR | Interactive Voice Response (IVR) | 2016 | n/a | In 2016, DNK Infotelecom implemented DNK IVR for Porto Seguro to optimize Porto Seguro Cartões credit-card customer service in Brazil. The deployment used DNK IVR as an Interactive Voice Response (IVR) solution to improve personalization of caller interactions and to reduce call handling costs for card customers. The implementation focused on IVR functional capabilities common to high-volume card servicing, including personalized menuing, automated handling of routine credit card inquiries, session routing to live agents when needed, and workflow orchestration to standardize first contact resolutions. Configuration work emphasized voice menu design, customer identification flows and scripting to support more personalized customer journeys within the contact experience. Operational coverage targeted Porto Seguro Cartões contact center operations across Brazil, with the DNK IVR positioned as the front line of inbound customer interactions. Rollout began in 2016 and included staged activation of voice flows and agent handoff rules to align automated handling with existing customer service queues. Governance changes included centralized IVR script management and monitoring to sustain consistent personalization rules and control handling costs. DNK reports that the engagement produced improved customer satisfaction, productivity gains and reduced costs for Porto Seguro Cartões, outcomes that are attributed directly to the DNK IVR Interactive Voice Response (IVR) deployment and the associated operational governance changes. | |
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Ticket Brazil | Banking and Financial Services | 2400 | $2.0B | Brazil | DNK Infotelecom | DNK IVR | Interactive Voice Response (IVR) | 2019 | n/a | In 2019, Ticket Brazil deployed DNK IVR to provide Interactive Voice Response (IVR) capabilities supporting HR-related employee-benefits customer service and self-service flows across its Brazil operations. DNK Infotelecom worked with Ticket (Edenred Brasil) to reconstruct IVR flows and add services intended to humanize the channel, with the customer testimonial highlighting improvements in user satisfaction and operational flexibility. The DNK IVR implementation centered on redesigned call flow orchestration and menu restructuring, enriched voice prompts and self-service workflows, and engineered agent transfer and queue handling to support HR case resolution. Deployment focused on operationalizing employee-benefits interactions through automated verification and guided self-service, while governance emphasized flow reconstruction and iterative service additions to increase channel adaptability and agent handoff quality. Ticket Brazil DNK IVR Interactive Voice Response (IVR) supports HR employee-benefits customer service as the primary business function. |
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