List of DocuWare Intelligent Indexing Customers
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Since 2010, our global team of researchers has been studying DocuWare Intelligent Indexing customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased DocuWare Intelligent Indexing for Intelligent Document Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using DocuWare Intelligent Indexing for Intelligent Document Processing include: Kowalski’s Markets, a United States based Retail organisation with 1000 employees and revenues of $250.0 million, MH Eby, a United States based Automotive organisation with 200 employees and revenues of $30.0 million, Iscan, a United States based Non Profit organisation with 30 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using DocuWare Intelligent Indexing, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The DocuWare Intelligent Indexing customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Iscan | Non Profit | 30 | $3M | United States | Docuware, a Ricoh Company | DocuWare Intelligent Indexing | Intelligent Document Processing | 2022 | n/a | In 2022, Iscan deployed DocuWare Cloud and implemented DocuWare Intelligent Indexing within the Intelligent Document Processing category. The implementation was scoped to support large-volume scanning, automated indexing and centralized storage of client records, and to digitize HR files across the United States. Iscan reports maintaining tens of thousands of documents in DocuWare while operating as both a system user and a DocuWare partner and reseller. Iscan configured DocuWare Intelligent Indexing to automate document capture workflows, applying OCR and machine-assisted index value extraction to reduce manual entry for batch scanning operations. Configuration emphasized index templates and verification steps to support HR record digitization and client file intake, aligning with common Intelligent Document Processing capabilities. The deployment used DocuWare Cloud as the repository for scanned images and searchable metadata. The operational footprint included HR and client services teams who manage inbound scanning, indexing and retrieval, with processes oriented to high throughput document intake. As both a user and a reseller, Iscan maintains operational control over document retention and indexing standards within its DocuWare environment. Outcomes reported include reduced human keying errors and improved throughput attributed to DocuWare Intelligent Indexing, supporting ongoing maintenance of tens of thousands of documents. Governance changes focused on standardized indexing workflows and verification to sustain data quality in the Intelligent Document Processing deployment. | |
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Kowalski’s Markets | Retail | 1000 | $250M | United States | Docuware, a Ricoh Company | DocuWare Intelligent Indexing | Intelligent Document Processing | 2018 | n/a | In 2018, Kowalski's Markets implemented DocuWare Intelligent Indexing on-premises to automate Finance and Accounts Payable across its store network. The deployment used DocuWare Intelligent Indexing as an Intelligent Document Processing solution to capture, classify and route vendor invoices for electronic approval workflows. The implementation focused on invoice ingestion and automated metadata extraction, with Intelligent Indexing configured to recognize invoice fields and apply indexing rules at the point of capture. Document routing and approval workflows were implemented to move invoices from capture to accounts payable queues, reducing manual data entry and enabling faster document retrieval. DocuWare was integrated with Sage to provide quick access to stored documents directly from the financial system, maintaining a linked document repository alongside transactional records. Operational coverage included store-level capture and centralized processing for Finance and Accounts Payable across the United States, and the rollout proceeded as a pilot followed by a store-by-store expansion. Governance was organized around phased rollout and standardized indexing rules and approval routing, replacing paper-based archival processes with searchable electronic records. The program eliminated more than 40 hours per week in data entry and removed hundreds of boxes of archived paper annually, reflecting both operational and records management impacts. | |
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MH Eby | Automotive | 200 | $30M | United States | Docuware, a Ricoh Company | DocuWare Intelligent Indexing | Intelligent Document Processing | 2020 | n/a | In 2020, M.H. EBY implemented DocuWare Intelligent Indexing. The cloud deployment used DocuWare Intelligent Indexing to introduce Intelligent Document Processing for Accounts Payable and document workflows so invoices and purchase orders could be approved remotely in the USA during the COVID pandemic. The DocuWare Intelligent Indexing configuration reads incoming documents, including emailed documents, and pre-fills index fields to reduce manual data entry. Implementation work focused on capture rules, index field mapping for invoice and PO attributes, and bulk scanning to ingest product records, enabling the company to quickly scan approximately 50,000 part numbers and populate searchable document indexes. Operational coverage targeted Accounts Payable and purchasing workflows with access extended across finance and other departments. Governance changes centralized electronic approval routing and role based access controls to support remote approvals, while workflow orchestration automated document routing and retrieval to scale document access across the organization. |
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