List of Dovetail HR Case Management Customers
Dovetail Software
11044 Research Blvd Suite A-210,
Austin, 78759, TX,
United States
Austin, 78759, TX,
United States
1 512-610-5400
Professional Services
55
$7M
Since 2010, our global team of researchers has been studying Dovetail HR Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Dovetail HR Case Management for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Dovetail HR Case Management for HR Service Delivery include: Breakthru Beverage Group, a United States based Distribution organisation with 10000 employees and revenues of $8.00 billion, TransUnion, a United States based Professional Services organisation with 13200 employees and revenues of $3.83 billion, Legrand, North America, a United States based Manufacturing organisation with 9200 employees and revenues of $3.70 billion, LifeLabs Medical Laboratory Services, a Canada based Life Sciences organisation with 5700 employees and revenues of $2.50 billion, KONE U.S., a United States based Manufacturing organisation with 7500 employees and revenues of $2.20 billion and many others.
Contact us if you need a completed and verified list of companies using Dovetail HR Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Breakthru Beverage Group | Distribution | 10000 | $8.0B | United States | Dovetail Software | Dovetail HR Case Management | HR Service Delivery | 2021 | n/a |
In 2021 Breakthru Beverage Group implemented Dovetail HR Case Management as a core component of a newly centralized HR Service Delivery model. The acquisition of Dovetail HR Case Management and an Employee Portal was driven by a need to improve HR responsiveness, provide management reporting through HR Reporting & Analytics and enhance the employee experience across Breakthru’s operations.
The implementation combined Dovetail HR Case Management with a branded Employee Portal called HR Now and configuration of Employee Personas and knowledge management. Functional capabilities configured included 24/7 employee self-service via the portal, a Knowledge Base with 267 solutions, case creation from the portal, case tracking and management, automated escalation workflows, notification workflows, 360 degree case visibility and audit trail capabilities, and embedded HR Reporting & Analytics to provide decision support for the HR leadership team.
Integrations explicitly used in the rollout included automated notifications from the applicant tracking system into Dovetail to enable a seamless handoff between Talent Acquisition and HR Service Delivery for onboarding. Operational coverage for the Dovetail HR Case Management implementation spanned HR Service Delivery, Payroll, Benefits, HRIS, local HR business partners and Talent Acquisition, and the portal was provisioned for the full workforce to access self service content and submit cases.
Governance and process changes centered on a multi tiered HR Shared Services model with Tier 0 through Tier 3 support, and the formation of a seven person HR Service Delivery team to operate Tier 1. Processes were standardized to enable case deflection through the Knowledge Base, escalation paths to Tier 2 and Tier 3 subject matter owners, and controlled data access through Persona based permissions to tailor content by language, geography, department and union affiliation.
Breakthru reported implementation benefits that were explicitly stated, including faster time to launch at under six months and a lower total cost of ownership with configuration changes manageable by an internal resource. Breakthru characterized outcomes as improved operational efficiency, enhanced employee experience and the start of a data driven HR function enabled by Dovetail HR Case Management within the company’s HR Service Delivery organization.
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KONE U.S. | Manufacturing | 7500 | $2.2B | United States | Dovetail Software | Dovetail HR Case Management | HR Service Delivery | 2019 | n/a |
In 2019, KONE U.S. deployed Dovetail HR Case Management to centralize case handling within HR Service Delivery for its North America leave and well being operations. Implementation focused on supporting the HR Performance & Reward Center where leave administration and well being case resolution are primary daily activities, with documented workflows for intake and resolution of employee inquiries.
Dovetail HR Case Management was configured to support case intake, task orchestration, knowledge article curation, and KPI tracking and reporting aligned to HR Service Delivery objectives. Configuration work included creation of role based case queues, scripted leave and well being workflows, and operator documentation and training materials used by junior agents to resolve cases in the system.
The implementation operated alongside Workday, ADP, SAP, and the Microsoft Office suite, reflecting daily integrations and operational handoffs between payroll, HRIS, and case specialists. Cross functional coordination was managed through PMO tools and routine interactions between the HR Performance & Reward Center and other HR and payroll teams across North America.
Governance centered on defined KPIs, documented processes, and agent training, with a project management approach for rollout and ongoing updates. Operational responsibilities included frontline case resolution in Dovetail, content curation to promote well being program participation, and vendor contract and renewal management tied to the HR Service Delivery scope.
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Legrand, North America | Manufacturing | 9200 | $3.7B | United States | Dovetail Software | Dovetail HR Case Management | HR Service Delivery | 2017 | n/a |
In 2017, Legrand, North America implemented Dovetail HR Case Management as an HR Service Delivery application to centralize employee case intake and HR intranet case workflows. Dovetail HR Case Management was deployed to operate as the primary ticketing and case management layer supporting HR operations, with explicit responsibility for break fix tickets, enhancement requests, and ad hoc reporting for the LNCA HR organization.
The Dovetail implementation included configuration of a managed HRIS ticket queue, triage and case prioritization logic, and defined service level agreement commitments to drive consistent case handling. The platform was configured to support intake categorization, case assignment to HR Technology Analysts, and a cadence of Agile sprints for enhancements and planned commitments that are reassessed quarterly and annually.
Operationally the Dovetail deployment sat alongside Ceridian Dayforce, iCIMS ATS and Onboarding, Workday Prism Analytics, and CarltonOne P2M recognition as part of the LNCA central HRIS ecosystem, with oversight for feeds to Cegid Talent Management, CrossKnowledge LMS, and Microsoft Active Directory as explicitly managed integrations. The HR Technology organization retained coordination responsibilities across six separate HRIS ecosystems and maintained connections to the parent company HRIS ecosystem, while planning for global Core HCM and ATS migrations to Oracle Cloud Fusion HCM in the 2023 through 2025 timeframe.
Governance for Dovetail was instrumented through a Senior HR Technology/HRIS Manager role that owned the ticket queue, vendor and consultant relationships, and the HR Technology integration project plans. Named consulting firms managed under this governance included Ceridian Professional Services, Axl Ceridian Consultants, and Alight Workday Prism consultants, and the program emphasized service level definitions, a formal triage process, sprint based delivery, and integration coordination with broader HR operations and payroll, benefits, compensation, and IT functions.
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Life Sciences | 5700 | $2.5B | Canada | Dovetail Software | Dovetail HR Case Management | HR Service Delivery | 2015 | n/a |
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Professional Services | 13200 | $3.8B | United States | Dovetail Software | Dovetail HR Case Management | HR Service Delivery | 2021 | n/a |
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FAQ - APPS RUN THE WORLD Dovetail HR Case Management Coverage
Dovetail HR Case Management is a HR Service Delivery solution from Dovetail Software.
Companies worldwide use Dovetail HR Case Management, from small firms to large enterprises across 21+ industries.
Organizations such as Breakthru Beverage Group, TransUnion, Legrand, North America, LifeLabs Medical Laboratory Services and KONE U.S. are recorded users of
Dovetail HR Case Management for HR Service Delivery.
Companies using Dovetail HR Case Management are most concentrated in Distribution, Professional Services and Manufacturing, with adoption spanning over 21 industries.
Companies using Dovetail HR Case Management are most concentrated in United States and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Dovetail HR Case Management across Americas, EMEA, and APAC.
Companies using Dovetail HR Case Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 80%, and global enterprises with 10,000+ employees - 20%.
Customers of Dovetail HR Case Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Dovetail HR Case Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of HR Service Delivery.