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Michelin, an e2open customer evaluated Oracle Transportation Management

List of Dstny Business Communications Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Acg-Synergies Professional Services 100 $10M France Dstny Dstny Business Communications Call Center 2023 n/a In 2023 Acg-Synergies implemented Dstny Business Communications as its Call Center platform, deploying the Dstny Business Communications application to provide web-embedded voice interactions on the corporate website. The implementation is surfaced directly on the company website to enable click to call and browser based telephony entry points for client inquiries, and it is positioned to support customer service and sales communication workflows. The Call Center application is used by customer facing teams, aligning inbound routing and call handling to front office communication needs. Configuration work focused on user provisioning, call routing, queue configuration and browser based softphone capabilities within the Dstny Business Communications application, using standard call queueing and IVR style routing patterns consistent with Call Center functionality. Integrations are implemented through website embedding and site level instrumentation as visible on the public site, with operational ownership placed with customer service management and staged rollout to contact handling teams. Governance included role based user permissions and configuration controls for call handling policies and queue management.
AXS Guard Professional Services 18 $4M Belgium Dstny Dstny Business Communications Call Center 2023 n/a In 2023, AXS Guard deployed Dstny Business Communications as their Call Center application on its website. AXS Guard is an 18 employee professional services firm based in Belgium, and the deployment centers on enabling web initiated voice interactions for customer engagement and support. The Dstny Business Communications implementation is embedded in public web pages to surface call initiation and in-browser call control for agents handling incoming inquiries. The configuration emphasizes Call Center functional capabilities common to the category, including browser based softphone functionality, click to call from site content, basic IVR and call routing, voicemail, presence and centralized call logs for a compact team. Dstny Business Communications provides user level call control and queuing to align phone workflows with sales and support activities, with settings tuned for a small organization rather than large scale contact center orchestration. Integration scope is focused on the website embedding and the platform hosted call sessions, with the Dstny vendor platform managing session control and audio transport for web initiated calls. Governance and operational rollout reflect a lightweight approach, concentrating on user provisioning, call handling policies and access controls for customer facing staff across the organization rather than multi site or regional rollouts.
Dstny Belgium Communications 138 $58M Belgium Dstny Dstny Business Communications Call Center 2023 n/a In 2023 Dstny Belgium deployed Dstny Business Communications on its corporate website as a Call Center application to centralize customer voice access and web-based contact handling. The implementation places Dstny Business Communications at the front door of customer interactions, routing inbound web-originated calls into the company contact workflows. The deployment configures category-aligned capabilities typical of Call Center software, including web-embedded click to call functionality, browser-based agent access, call queuing and routing, and interactive voice response style routing logic. The Dstny Business Communications implementation exposes an agent console and basic contact handling workflows that support customer service and sales touchpoints. Architecturally the solution is presented as a cloud-hosted, web-embedded communications layer integrated into the corporate website front end, enabling telephony signaling and session initiation from site visitors to internal agents. Operational coverage is focused on Dstny Belgium customer-facing teams, aligning website contact flows with agent presence, queue management, and call distribution. Governance is organized around contact center workflow rules and web channel routing, with configuration centered on queue definitions, IVR style menus, and agent assignment policies. The narrative links Dstny Belgium with Dstny Business Communications as a Call Center solution supporting customer service and sales functions through an embedded website communications architecture.
Distribution 170 $128M France Dstny Dstny Business Communications Call Center 2023 n/a
Retail 20 $5M France Dstny Dstny Business Communications Call Center 2023 n/a
Non Profit 30 $2M Belgium Dstny Dstny Business Communications Call Center 2025 n/a
Professional Services 10 $1M Belgium Dstny Dstny Business Communications Call Center 2023 n/a
Distribution 500 $66M France Dstny Dstny Business Communications Call Center 2023 n/a
Insurance 90 $18M Belgium Dstny Dstny Business Communications Call Center 2023 n/a
Retail 29 $3M France Dstny Dstny Business Communications Call Center 2023 n/a
Showing 1 to 10 of 26 entries

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