Dstny Belgium Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Dstny Belgium and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 138 Dstny Belgium employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dstny Belgium has purchased the following applications: Microsoft 365 for Collaboration in 2022, Dstny Business Communications for Call Center in 2023, Atlassian Jira Service Desk for IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dstny Belgium is running and its propensity to invest more and deepen its relationship with Microsoft , CodeTwo , Dstny or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dstny Belgium revenues, which have grown to $58.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dstny Belgium intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dstny | Legacy | Dstny Business Communications | Call Center | CRM | n/a | 2023 | 2023 |
In 2023 Dstny Belgium deployed Dstny Business Communications on its corporate website as a Call Center application to centralize customer voice access and web-based contact handling. The implementation places Dstny Business Communications at the front door of customer interactions, routing inbound web-originated calls into the company contact workflows.
The deployment configures category-aligned capabilities typical of Call Center software, including web-embedded click to call functionality, browser-based agent access, call queuing and routing, and interactive voice response style routing logic. The Dstny Business Communications implementation exposes an agent console and basic contact handling workflows that support customer service and sales touchpoints.
Architecturally the solution is presented as a cloud-hosted, web-embedded communications layer integrated into the corporate website front end, enabling telephony signaling and session initiation from site visitors to internal agents. Operational coverage is focused on Dstny Belgium customer-facing teams, aligning website contact flows with agent presence, queue management, and call distribution.
Governance is organized around contact center workflow rules and web channel routing, with configuration centered on queue definitions, IVR style menus, and agent assignment policies. The narrative links Dstny Belgium with Dstny Business Communications as a Call Center solution supporting customer service and sales functions through an embedded website communications architecture.
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2022 | 2022 |
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Remote Monitoring and Management | ITSM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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