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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

List of eClinicalWorks healow EHR Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Priority Care Pediatrics Healthcare 100 $12M United States eClinicalWorks eClinicalWorks healow EHR Electronic Health Record 2024 n/a In 2024 Priority Care Pediatrics implemented eClinicalWorks healow EHR, deploying a cloud-based Electronic Health Record to unify clinical workflows across its pediatric practice. The rollout covers four clinic locations serving more than 30,000 patients and supports a provider base that has grown to 25 clinicians, positioning the eClinicalWorks healow EHR as the central clinical system for pediatric care and Medicaid-focused Patient-Centered Medical Home operations in Missouri. The eClinicalWorks healow EHR implementation includes core ambulatory Electronic Health Record capabilities and AI-enabled functionality, notably Automated Playlists, mobile check-in, simplified online scheduling, bidirectional immunization interfaces, and patient engagement modules. Configuration emphasis is on integrated clinical documentation, scheduling, immunization exchange, and patient messaging to support general pediatric care as well as specialized mental and behavioral health services within a single unified application. The deployment integrates eClinicalWorks with Sunoh.ai to provide an AI-powered medical scribe accessible to providers, enabling ambient transcription and real-time clinical documentation. Sunoh.ai captures labs, orders, imaging results, procedures, prescribed medications, and upcoming appointments, and Priority Care Pediatrics plans to expand the Sunoh.ai integration across all locations to streamline documentation workflows and reduce provider administrative burden. Governance and operational changes center on consolidating practice management and clinical functions into one unified Electronic Health Record, allowing centralized configuration and standardized workflows across sites. The practice administration has stated objectives to streamline operations, improve practice efficiency, enhance patient engagement, and leverage AI-driven documentation to improve provider satisfaction while maintaining comprehensive pediatric care delivery.
United Digestive Healthcare 450 $75M United States eClinicalWorks eClinicalWorks healow EHR Electronic Health Record 2025 n/a In 2025, United Digestive implemented eClinicalWorks healow EHR and initiated deployment of the healow Genie AI-powered contact center integration across its ambulatory practices. This implementation sits within the Electronic Health Record category and targets patient access, call center operations, and front-line administrative workflows across the organization. The deployment configures eClinicalWorks healow EHR alongside healow Genie to provide natural language responses, automated appointment scheduling, prescription management, referral handling, and bill payment facilitation. The healow Genie AI medical receptionist is being configured for 24/7 support with after-hours engagement and next-day follow-up, plus smart campaigns and self-service options to handle routine patient interactions and reduce administrative burden on clinical teams. Architecturally the implementation leverages eClinicalWorks as an ambulatory cloud EHR with a direct integration to healow Genie, enabling patient channels that include text messaging, chatbot interactions, and voice calls. Operational scope covers United Digestive practices across Georgia, Florida, North Carolina, and South Carolina, and is designed to process a high volume of inbound patient contacts, reported at over one million calls annually, routing requests into scheduling, billing, prescription refill, and referral workflows. Governance for the rollout emphasizes call center orchestration, clinical triage handoff processes, and scripted AI response governance to preserve personalized care while automating routine tasks. United Digestive leadership expects the integration to improve call center efficiency, deliver faster and more accurate patient responses, reduce operational costs, and improve clinical team workflows, while expanding access to care across its regional practice network.
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