List of eDAS AI BOTS Customers
Thane, 400607,
India
Since 2010, our global team of researchers has been studying eDAS AI BOTS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eDAS AI BOTS for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eDAS AI BOTS for Chatbots and Conversational AI include: ICICI Bank, a India based Banking and Financial Services organisation with 141009 employees and revenues of $28.32 billion, Tata AIG, a India based Insurance organisation with 8834 employees and revenues of $1.19 billion and many others.
Contact us if you need a completed and verified list of companies using eDAS AI BOTS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eDAS AI BOTS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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ICICI Bank | Banking and Financial Services | 141009 | $28.3B | India | eDAS | eDAS AI BOTS | Chatbots and Conversational AI | 2023 | n/a | In 2023, ICICI Bank implemented eDAS AI BOTS. The deployment targeted Chatbots and Conversational AI to automate contact center workflows and customer query handling in the Indian market. The implementation is referenced by an industry event partner listing which identifies eDAS as a vendor serving ICICI Bank for conversational AI solutions. The eDAS AI BOTS deployment emphasized chatbots and voicebots aligned to CRM and customer service use cases, delivering automated self-service flows, natural language understanding for intent classification, and staged escalation to human agents. Functional modules inferred from the eDAS product portfolio and the event listing include conversational IVR, web chat, and knowledge driven response automation configured for customer queries and routine transaction assistance. Operationally the rollout focused on contact centers and customer service operations across ICICI Bank's Indian market footprint, with governance to prioritize high frequency query intents and phased substitution of live agent interactions by automated flows. The stated objectives included boosting self-service and reducing operating costs as noted in the event listing. | |
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Tata AIG | Insurance | 8834 | $1.2B | India | eDAS | eDAS AI BOTS | Chatbots and Conversational AI | 2023 | n/a | In 2023, Tata AIG engaged eDAS to deploy eDAS AI BOTS, a Chatbots and Conversational AI application, for contact center and customer service use cases in India. The implementation centered on conversational agents delivered as chatbots and voicebots to manage customer inquiries and routine CRM workflows, leveraging automated intent classification and scripted FAQ resolution to streamline first contact interactions. The deployment included human handoff triggers and configurable escalation rules to ensure continuity between automated channels and live agents. The operational scope targeted Tata AIG customer service and contact center teams across India, instrumenting digital channels to increase self-service containment and reduce agent load. Governance and operational processes were adjusted to include conversational flow configuration, ongoing tuning of language models to insurance and claims terminology, and monitoring of escalation patterns for refinement. The engagement with eDAS positioned eDAS AI BOTS as a Chatbots and Conversational AI layer supporting customer service functions while aiming to raise self-service rates and lower agent workload. |
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