ICICI Bank
ICICI Bank Towers, Bandra-Kurla Complex, Bandra (East),
Mumbai, 400051,
India
Mumbai, 400051,
India
1 951-616-3600
Banking and Financial Services
ICICI Bank Technographics
ICICI Bank Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ICICI Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 141009 ICICI Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ICICI Bank has purchased the following applications: In-House ATS for Applicant Tracking System in 2010, Infosys Finacle for Core Banking in 2016, eDAS AI BOTS for Chatbots and Conversational AI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ICICI Bank is running and its propensity to invest more and deepen its relationship with In-House Applications , Zeus Systems , Infosys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ICICI Bank revenues, which have grown to $28.32 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ICICI Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ICICI Bank Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ATS | Applicant Tracking System | HCM | n/a | 2010 | 2010 |
In 2010, ICICI Bank implemented In-House ATS, an in-house Applicant Tracking System, deploying the In-House ATS on its public careers website. The implementation positioned the in-house application as the primary front-end for candidate attraction and intake, operated under the bank's internal application management.
The In-House ATS configuration emphasizes standard Applicant Tracking System capabilities including job requisition management, web-based job posting and career portal publishing, resume parsing and candidate profile normalization, workflow-driven candidate screening and interview scheduling, and offer management. Reporting, search across a persistent candidate database, role-based access control, and audit trails for hiring compliance are core functional modules implemented.
Operational ownership is managed by internal IT and talent acquisition teams administering the In-House ATS, with configuration and ongoing enhancements handled in-house. The deployment supports corporate recruiting and talent acquisition business functions and is embedded directly into the bank website to capture applicant flows and centralize candidate records.
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Digital Adoption | HCM |
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2022 | 2022 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infosys | Legacy | Infosys Finacle | Core Banking | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, ICICI Bank implemented Infosys Finacle as its Core Banking platform with vendor Infosys involved in the deployment. That year the bank and EdgeVerve Systems collaborated with Emirates NBD to pilot a blockchain network for international remittances and trade finance, routing live business transactions between the two institutions while both continued to run the Finacle solutions suite.
The implementation centered on Infosys Finacle modules for trade finance and cross border remittances, integrated with core ledger and payments processing capabilities typical of Core Banking platforms. Configuration work emphasized transaction routing, message orchestration, and reconciliation workflows to support trade finance instruments and remittance settlement across correspondent banking touchpoints.
Integration architecture incorporated a blockchain framework provided through EdgeVerve to enable secure routing of business transactions between ICICI Bank and Emirates NBD, with both banks operating Finacle as the transactional anchor. The deployment created point to point transaction flows between Finacle instances in India and the Middle East, enabling end to end handling of remittance and trade finance messages within the Core Banking footprint.
Governance for the pilot established cross institution workflows and a controlled rollout approach, focused on piloting interoperability use cases rather than full scale production cutover. The effort emphasized operational coordination between bank control functions, trade finance desks, and payments operations to validate blockchain based routing while maintaining Finacle driven ledger and settlement controls.
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Digital Banking | ERP Services and Operations |
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2022 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eDAS | Legacy | eDAS AI BOTS | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, ICICI Bank implemented eDAS AI BOTS. The deployment targeted Chatbots and Conversational AI to automate contact center workflows and customer query handling in the Indian market. The implementation is referenced by an industry event partner listing which identifies eDAS as a vendor serving ICICI Bank for conversational AI solutions.
The eDAS AI BOTS deployment emphasized chatbots and voicebots aligned to CRM and customer service use cases, delivering automated self-service flows, natural language understanding for intent classification, and staged escalation to human agents. Functional modules inferred from the eDAS product portfolio and the event listing include conversational IVR, web chat, and knowledge driven response automation configured for customer queries and routine transaction assistance.
Operationally the rollout focused on contact centers and customer service operations across ICICI Bank's Indian market footprint, with governance to prioritize high frequency query intents and phased substitution of live agent interactions by automated flows. The stated objectives included boosting self-service and reducing operating costs as noted in the event listing.
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Intelligent Process Automation | AI-Powered Application |
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2018 | 2019 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2018 | 2018 |
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Blockchain Platform | Blockchain |
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2016 | 2016 |
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Blockchain Platform | Blockchain |
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2016 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2025 | 2025 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2008 | 2008 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2025 | 2025 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2025 | 2025 |
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Tag Management | CRM |
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2025 | 2025 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2017 | 2017 |
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AML, Fraud and Compliance | TRM |
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2017 | 2017 |
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AML, Fraud and Compliance | TRM |
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2015 | 2015 |
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AML, Fraud and Compliance | TRM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2025 | 2025 |
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Robotic Process Automation | PaaS |
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2012 | 2013 |
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Robotic Process Automation | PaaS |
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2016 | 2017 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Servers, Storage and Networking | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2012 | 2012 |
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2016 | 2017 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Fire Alarm and Life Safety System | Physical Security |
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2009 | 2010 |
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License Plate Recognition | Physical Security |
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2009 | 2010 |
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Physical Access Control System | Physical Security |
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2009 | 2010 |
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Physical Security Outsourcing | Physical Security |
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2011 | 2011 |
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Video Security Cameras | Physical Security |
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2009 | 2010 |
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IT Decision Makers and Key Stakeholders at ICICI Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by ICICI Bank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD ICICI Bank Technographics
ICICI Bank is a Banking and Financial Services organization based in India,
with around 141009 employees and annual revenues of $28.32 billion.
ICICI Bank operates a diverse technology stack with applications such as
In-House ATS, Infosys Finacle and eDAS AI BOTS,
covering areas like Applicant Tracking System, Core Banking and Chatbots and Conversational AI.
ICICI Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as In-House Applications, Infosys and eDAS.
ICICI Bank recently adopted applications including
Brightcove in 2025, Adobe Experience Manager in 2025 and Wingify VWO in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ICICI Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ICICI Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ICICI Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.