List of eDAS VAANI Customers
Thane, 400607,
India
Since 2010, our global team of researchers has been studying eDAS VAANI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eDAS VAANI for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eDAS VAANI for Call Center include: EOSGlobe, a India based Professional Services organisation with 10001 employees and revenues of $1.90 billion, Upstox, a India based Banking and Financial Services organisation with 800 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using eDAS VAANI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eDAS VAANI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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EOSGlobe | Professional Services | 10001 | $1.9B | India | eDAS | eDAS VAANI | Call Center | 2021 | n/a |
In 2021, EOSGlobe deployed eDAS VAANI internally to power contact-center operations and employee performance visibility within its BPM operations in India. eDAS VAANI is described in company materials as a flagship Call Center solution used for performance recognition and quality monitoring across EOSGlobe contact centers. The implementation targeted operational visibility for supervisors and team leads within the BPM organization.
The deployment concentrated on core Call Center capabilities, with inferred configuration and use of dialer functionality, a quality monitoring system module, and performance dashboards to capture agent KPIs. eDAS VAANI was instrumented to surface continuous and historical performance views, drive quality monitoring workflows, and support performance recognition processes tied to agent evaluation. Functional terminology in use includes agent KPI tracking, quality monitoring, performance dashboards, and dialer orchestration.
Operational coverage was limited to EOSGlobe BPM operations in India, where the application supported contact-center performance recognition and quality monitoring and increased tracking and monitoring of agent KPIs. Governance emphasis focused on embedding performance dashboards into agent and supervisor workflows and aligning monitoring processes with the companys BPM operating model. The narrative centers on EOSGlobe eDAS VAANI Call Center support for contact-center operations and employee performance visibility.
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Upstox | Banking and Financial Services | 800 | $120M | India | eDAS | eDAS VAANI | Call Center | 2023 | n/a |
In 2023, Upstox deployed eDAS VAANI as an omnichannel dialer for its customer service operations in India. The deployment expanded the company Call Center capabilities to unify voice, chat and self-care channels and to centralize frontline support workflows.
eDAS VAANI was configured to provide omnichannel routing and dialer functionality, consolidating voice call handling, chat routing and self-care workflows alongside agent performance dashboards. The implementation emphasized real time performance visibility and agent desktop consolidation to support both work from home and office environments.
Operational coverage focused on customer service and support functions across India, with rollouts into hybrid WFH and office setups. Governance standardized agent dashboards and unified queue management to align workflows and measurement, and vendor testimonial reports faster, frictionless support and improved agent productivity in both WFH and office environments.
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Buyer Intent: Companies Evaluating eDAS VAANI
- Lemon Tree Hotels, a India based Leisure and Hospitality organization with 711 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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