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List of Empower Loan Origination Solution Customers

Dark Matter Technologies
Location
6651 Gate Parkway, 4th Floor,
Jacksonville, 32256, FL,
United States
Website
https://www.dmatter.com/
Phone
1 877-447-2522
Artw industry
Professional Services
Employee
700
Revenue
$85M

Since 2010, our global team of researchers has been studying Empower Loan Origination Solution customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Empower Loan Origination Solution for Loan Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Empower Loan Origination Solution for Loan Management include: Citibank, a United States based Banking and Financial Services organisation with 226000 employees and revenues of $81.09 billion, Navy Federal Credit Union, a United States based Banking and Financial Services organisation with 24000 employees and revenues of $12.51 billion, Lake Michigan Credit Union, a United States based Banking and Financial Services organisation with 1534 employees and revenues of $490.0 million, Shore United Bank, a United States based Banking and Financial Services organisation with 464 employees and revenues of $124.0 million, Polish & Slavic Federal Credit Union, a United States based Banking and Financial Services organisation with 180 employees and revenues of $28.0 million and many others.

Contact us if you need a completed and verified list of companies using Empower Loan Origination Solution, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Empower Loan Origination Solution customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Citibank Banking and Financial Services 226000 $81.1B United States Dark Matter Technologies Empower Loan Origination Solution Loan Management 2018 n/a In 2018 Citibank implemented Empower Loan Origination Solution in a Loan Management deployment with Dark Matter Technologies as the listed vendor, establishing a centralized mortgage origination platform for Citi Mortgage. The Empower Loan Origination Solution was positioned to standardize origination workflows, document management, automated underwriting handoffs, and pricing orchestration across channels. The implementation included configuration of core origination modules and automation layers, with emphasis on digital origination and AI API enablement. Integrations were explicitly managed between Citibank Online, LoanFX POS, Empower LOS, Optimal Blue for pricing, AIP, Salesforce CRM, and Citibank downstream systems, enabling end to end data flow from point of sale through downstream servicing and reporting. Operational scope covered Citi Mortgage origination, sales and underwriting workflows, with the program framed as a cross functional initiative involving technology, business operations, and sales. A local in house team was built to own digital origination and reduce heavy vendor dependency, this shift was documented as delivering savings of 1M plus dollars per year while the program continued to manage multiple AI and API technology projects to integrate and operationalize the new mortgage originations system. Governance included executive level technical and business consulting oversight to coordinate integrations and rollout sequencing, and the delivery approach emphasized automation, API first integration, and iterative configuration of Empower Loan Origination Solution to meet loan management and mortgage origination requirements.
Lake Michigan Credit Union Banking and Financial Services 1534 $490M United States Dark Matter Technologies Empower Loan Origination Solution Loan Management 2024 n/a In 2024, Lake Michigan Credit Union implemented the Empower Loan Origination Solution from Dark Matter Technologies as its Loan Management platform to support mortgage and broader lending operations. The deployment targeted mortgage origination workflows across 53 branch locations, 110 loan officers, and a mortgage servicing portfolio exceeding $14.3 billion, aligning with the credit union's residential, personal, and commercial lending functions. Configuration centered on Empower Loan Origination Solution capabilities, including compliance testing, fee support, task based automation, point of sale portals, and AI/ML add ons. Dark Matter implementation experts partnered with LMCU through platform configuration and testing to refine workflow orchestration, business rule configuration, and end user experience for loan officers, underwriting, and operations teams. The implementation integrated Empower into a network of third party services typical for Loan Management deployments, explicitly including product and pricing engines and other integrated vendor services accessible through Dark Matter. Operational coverage spans mortgage origination, loan processing, underwriting, and servicing handoffs, providing unified loan data and controls to lending, compliance, and member service functions. Governance and rollout emphasized staged configuration testing and change management, with joint ownership by LMCU and Dark Matter to ensure a controlled cutover and adoption. LMCU is leveraging the Empower Loan Origination Solution to increase efficiency and remain in compliance with local and federal regulations, and reported loans closing up to 5 days faster following the implementation.
Navy Federal Credit Union Banking and Financial Services 24000 $12.5B United States Dark Matter Technologies Empower Loan Origination Solution Loan Management 2024 n/a In 2024, Navy Federal Credit Union implemented the Empower Loan Origination Solution by Dark Matter Technologies to support its Loan Management operations for mortgage and home equity lending. The deployment centers on Empower Loan Origination Solution as the primary loan origination engine, serving a high-volume lending footprint that processes nearly 8,000 mortgage and home equity loans monthly and supports a global branch and membership network. The implementation includes Dark Matter’s Developer Portal, Orchestration Engine, and the AIVA AI suite to automate and standardize loan decisioning and exception-based workflows. Configuration work focused on orchestrated origination pipelines and exception routing, enabling automated handoffs and AI-assisted exception identification while retaining structured loan file management and compliance controls typical of Loan Management systems. Integrations are explicit to the extent provided, with Navy Federal maintaining API-based connectivity to front-end portals and complementary vendors such as Blend and Lender Price, and extending use of Dark Matter’s Exchange platform for high-volume processing. Operational coverage spans mortgage and home equity business functions across lending operations, retail branches, and centralized servicing teams, leveraging robust API integrations to connect channel, pricing, and underwriting systems. Governance centered on shifting to an exception-based operating model, with rollout phases that deepen use of the Developer Portal and Orchestration Engine to accelerate automation and streamline exception processing. Navy Federal’s stated objective is to elevate the member lending experience and increase operational agility by embedding AI and orchestration into loan origination workflows, while continuing to explore additional front-end portal enhancements and expanded API-led integrations.
Banking and Financial Services 180 $28M United States Dark Matter Technologies Empower Loan Origination Solution Loan Management 2024 n/a
Construction and Real Estate 10 $1M United States Dark Matter Technologies Empower Loan Origination Solution Loan Management 2024 n/a
Banking and Financial Services 464 $124M United States Dark Matter Technologies Empower Loan Origination Solution Loan Management 2024 n/a
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Buyer Intent: Companies Evaluating Empower Loan Origination Solution

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Empower Loan Origination Solution. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Empower Loan Origination Solution for Loan Management include:

  1. Inovatec, a Canada based Banking and Financial Services organization with 175 Employees

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