List of Empyrean Service Delivery Customers
Houston, 77042, TX,
United States
Since 2010, our global team of researchers has been studying Empyrean Service Delivery customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Empyrean Service Delivery for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Empyrean Service Delivery for HR Service Delivery include: NRG Energy, a United States based Utilities organisation with 15637 employees and revenues of $28.13 billion, Illinois Tool Works, a United States based Manufacturing organisation with 44000 employees and revenues of $15.90 billion, Peabody Energy, a United States based Oil, Gas and Chemicals organisation with 5400 employees and revenues of $4.95 billion and many others.
Contact us if you need a completed and verified list of companies using Empyrean Service Delivery, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Empyrean Service Delivery customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Illinois Tool Works | Manufacturing | 44000 | $15.9B | United States | Empyrean | Empyrean Service Delivery | HR Service Delivery | 2010 | n/a |
In 2010, Illinois Tool Works implemented Empyrean Service Delivery, deploying the Empyrean Service Delivery application as its HR Service Delivery solution in the United States. Empyrean references Illinois Tool Works as a longstanding client, with public materials noting use of Empyrean for benefits and human resources service delivery and client support.
Functional scope is inferred from Empyrean’s service-first materials to include benefits administration workflows, employee case management, enrollment support, and client support ticketing, reflecting typical HR Service Delivery capabilities. Specific module names are not published on the testimonial page, so module usage is described at the capability level rather than by a named module inventory.
Operational coverage is focused on HR and benefits operations across Illinois Tool Works in the United States, supporting centralized service delivery and client support functions. The source does not specify governance models, technical integration patterns, or rollout sequencing, therefore governance and integration details are not asserted in this narrative.
|
 |
NRG Energy | Utilities | 15637 | $28.1B | United States | Empyrean | Empyrean Service Delivery | HR Service Delivery | 2014 | n/a |
In 2014, NRG Energy selected Empyrean Service Delivery to provide outsourced health and welfare benefits administration for multiple employee populations in the United States. The engagement used Empyrean Service Delivery in the HR Service Delivery category to consolidate eligibility, enrollment and reporting workflows onto Empyrean's scalable platform, while provisioning call center support, COBRA administration, HIPAA communications handling and direct billing capabilities.
Implementation scope focused on centralizing benefits administration functions across NRG's US employee populations, standardizing eligibility management, open enrollment processing and benefits reporting. Functional modules implemented included eligibility management, electronic enrollment, benefits reporting, member support via a dedicated call center, COBRA administration, HIPAA-related processes and direct billing for carriers and participants.
Governance shifted to a single outsourced provider model with Empyrean as the platform owner and administrator for benefits operations, enabling vendor consolidation and centralized service delivery. The selection announced in 2014 consolidated benefits administration onto Empyrean’s scalable platform to improve service delivery and vendor consolidation, aligning HR benefits operations under a centralized vendor managed framework.
|
 |
Peabody Energy | Oil, Gas and Chemicals | 5400 | $4.9B | United States | Empyrean | Empyrean Service Delivery | HR Service Delivery | 2025 | n/a |
In 2025, Peabody Energy deployed Empyrean Service Delivery as part of a HR Service Delivery initiative. The implementation centered on Empyrean’s AI-powered benefits administration to modernize outdated processes and improve accessibility for employees in the United States.
The Empyrean Service Delivery deployment implemented AI-enabled benefits administration capabilities including decision support for benefits selection, employee self-service enrollment and centralized case handling, aligned to HR Service Delivery workflows. Operational scope focused on US-based employees and HR benefits teams, impacting benefits administration and HR service delivery functions and resulting in reported stronger HR efficiency and higher employee engagement.
|
Buyer Intent: Companies Evaluating Empyrean Service Delivery
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||