List of Enagageware Appointment Scheduling Customers
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Since 2010, our global team of researchers has been studying Enagageware Appointment Scheduling customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Enagageware Appointment Scheduling for Online Meeting Scheduling from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Enagageware Appointment Scheduling for Online Meeting Scheduling include: Quest Diagnostics, a United States based Healthcare organisation with 56000 employees and revenues of $9.87 billion, Fifth Third Bank, a United States based Banking and Financial Services organisation with 18616 employees and revenues of $8.50 billion, David's Bridal, a United States based Retail organisation with 7000 employees and revenues of $1.30 billion and many others.
Contact us if you need a completed and verified list of companies using Enagageware Appointment Scheduling, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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David's Bridal | Retail | 7000 | $1.3B | United States | Engageware | Enagageware Appointment Scheduling | Online Meeting Scheduling | 2020 | n/a |
In 2020, David's Bridal implemented Enagageware Appointment Scheduling to manage in-store and virtual stylist bookings. The Enagageware Appointment Scheduling deployment centralized customer-facing booking workflows and calendar orchestration across retail locations and online channels, operating as an Online Meeting Scheduling platform for personalized styling sessions and virtual appointments. The implementation addressed appointment creation, confirmation messaging, and scheduling rules that align store-based stylist availability with virtual session capacity.
The rollout supported David's Bridal during the COVID period by enabling a rapid virtual styling channel and reconfiguring operational workflows to include virtual appointments alongside in-store sessions. Operational scope covered stylist-led customer engagement, appointment management across channels, and incorporation of personalization data capture into booking flows. The implementation drove increased appointment volume and improved personalization across channels as reported by the vendor.
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Fifth Third Bank | Banking and Financial Services | 18616 | $8.5B | United States | Engageware | Enagageware Appointment Scheduling | Online Meeting Scheduling | 2021 | n/a |
In 2021, Fifth Third Bank implemented Enagageware Appointment Scheduling, an Online Meeting Scheduling application deployed across digital, branch, and contact center channels. Fifth Third Bank was a long time Engageware customer and the deployment coincided with the platform scheduling its one billionth appointment in support of a home mortgage, signaling heavy usage on mortgage and loan booking workflows. The implementation explicitly targets loan origination and customer experience functions, with operational coverage spanning retail branches, contact centers, and web and mobile channels.
The Enagageware Appointment Scheduling rollout centralized appointment booking and channel orchestration, standardizing scheduling workflows, customer touchpoint routing, and booking visibility for branch staff and contact center agents. Functional capabilities implemented include online appointment booking, appointment workflow automation, and cross channel booking visibility to support coordinated handoffs between digital self service and assisted service channels. Engageware reports higher loan bookings for financial institutions using scheduling, a vendor stated outcome associated with this class of Online Meeting Scheduling deployments.
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Quest Diagnostics | Healthcare | 56000 | $9.9B | United States | Engageware | Enagageware Appointment Scheduling | Online Meeting Scheduling | 2021 | n/a |
In 2021, Quest Diagnostics implemented Enagageware Appointment Scheduling. Quest Diagnostics implemented Enagageware Appointment Scheduling with Engageware to manage patient and lab appointments, aligning appointment booking across patient-facing channels and contact-center staff and placing the deployment in the Online Meeting Scheduling category to support diagnostic services appointment coordination.
The Enagageware Appointment Scheduling configuration emphasizes scheduling orchestration and capacity management, combined with patient self-scheduling workflows and contact-center scheduling interfaces. The deployment includes automated appointment notifications and calendar-based booking controls typical of Online Meeting Scheduling solutions, and it is configured to support appointment triage, windowed capacity assignments, and throughput coordination for lab-based diagnostic workflows.
Operationally the implementation coordinates in-person site scheduling and contact-center routing to reduce wait times and optimize capacity for diagnostic services. The scope centers on patient and lab appointment flows within Quest Diagnostics operations in the United States, integrating scheduling workflows across front-line staff and contact-center teams rather than isolated channel silos.
Governance changes focused on aligning contact-center scheduling policies with site appointment rules and establishing appointment triage and confirmation workflows. Engageware lists Quest Diagnostics as a healthcare customer using Enagageware Appointment Scheduling to manage patient and lab appointments, with the stated operational objective to reduce wait times and optimize capacity for diagnostic services.
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