List of Engageware Knowledge Management Customers
Tewksbury, 01876, MA,
United States
Since 2010, our global team of researchers has been studying Engageware Knowledge Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Engageware Knowledge Management for Employee Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Engageware Knowledge Management for Employee Engagement include: Arizona Financial Credit Union, a United States based Banking and Financial Services organisation with 600 employees and revenues of $68.0 million, United Heritage Credit Union, a United States based Banking and Financial Services organisation with 240 employees and revenues of $39.0 million, Institution for Savings, a United States based Banking and Financial Services organisation with 189 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Engageware Knowledge Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Engageware Knowledge Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Arizona Financial Credit Union | Banking and Financial Services | 600 | $68M | United States | Engageware | Engageware Knowledge Management | Employee Engagement | 2015 | n/a | In July 2015 Arizona Financial Credit Union implemented Engageware Knowledge Management, an Employee Engagement application, to centralize policy, procedure and product information and to provide HR and employee enablement during a core conversion. The deployment targeted the credit union’s Phoenix, AZ operations as a U.S.-based implementation and positioned Engageware Knowledge Management as the central repository for staff-facing content. The implementation consolidated policy and procedural documentation and product information into a managed knowledge base, with intranet integration and content cleansing and ongoing maintenance processes to keep material current. Engageware Knowledge Management supported high-frequency staff question answering workflows, enabling the platform to handle approximately 18,000 staff questions per month and to reduce dependence on subject matter experts for routine inquiries. Operational scope included employee enablement across HR and frontline service functions, integration with the enterprise intranet, and a governance model centered on content stewardship and ongoing maintenance. The project explicitly supported a core conversion, with content preparation and searchability configured to accelerate access to information for staff. Outcomes reported by Arizona Financial Credit Union included 95% employee satisfaction and 96% of employees reporting faster access to information, alongside a measurable reduction in reliance on SMEs as Engageware answered roughly 18,000 staff questions per month. Engageware Knowledge Management remained the central Employee Engagement tool for internal information access and governance. | |
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Institution for Savings | Banking and Financial Services | 189 | $30M | United States | Engageware | Engageware Knowledge Management | Employee Engagement | 2015 | n/a | In 2015, Institution for Savings implemented Engageware Knowledge Management as an Employee Engagement solution to centralize procedural content for frontline staff and new hires. The deployment targeted HR and learning and development at the U.S.-based regional bank in Newburyport, MA, with a focus on training and onboarding workflows and intranet integration to surface up-to-date policy information. Engageware Knowledge Management was configured as a centralized knowledge base and self-service content management layer, including searchable procedural articles, onboarding content libraries and content governance workflows to standardize answers and reduce reliance on back-office channels. The implementation integrated with the bank intranet to embed guidance in employee portals and to route common inquiries to the knowledge base. The solution answered 500–1,000 employee questions per day and improved internal efficiencies by reducing back-office calls and speeding access to policy information. | |
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United Heritage Credit Union | Banking and Financial Services | 240 | $39M | United States | Engageware | Engageware Knowledge Management | Employee Engagement | 2023 | n/a | In 2023, United Heritage Credit Union deployed Engageware Knowledge Management under the Employee Engagement category to modernize its intranet and knowledge processes for HR, learning and knowledge management. The U.S. deployment was executed from Austin, Texas with an enterprise-wide adoption focus, targeting internal staff workflows and member service touchpoints. The Engageware Knowledge Management implementation consolidated learning content and institutional knowledge into a centralized knowledge base and optimized search performance to reduce retrieval friction. Configuration work emphasized content taxonomy, searchable knowledge articles, and role-aware access to support HR and training workflows while preserving governance controls. Operational coverage included HR, learning and frontline member service teams, with content restructuring and governance rules applied across sites to standardize onboarding and training materials. The rollout prioritized adoption campaigns and content curation to shift manual training activities into managed knowledge interactions and searchable documentation. Governance and process changes reinforced content ownership, approval workflows and ongoing content maintenance to sustain accuracy and discoverability. Reported outcomes included a reduction in average search time from 13 seconds to 1 second, a savings of roughly 304 hours over eight months, and reclamation of 10 months of manual training time, producing measurable training and onboarding efficiencies and improved member service. |
Buyer Intent: Companies Evaluating Engageware Knowledge Management
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