Edenred
14-16 Bd Garibaldi, Issy-les-Moulineaux,
Paris, 92130,
France
Paris, 92130,
France
33 1 74 31 75 00
Banking and Financial Services
Edenred Technographics
Edenred Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Edenred and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 Edenred employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Edenred has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2012, Workday Recruiting for Recruiting, Applicant Tracking System in 2017, Enghouse Interactive AI Insights for Artificial Intelligence Marketing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Edenred is running and its propensity to invest more and deepen its relationship with Oracle , Workday , Enghouse Interactive or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Edenred revenues, which have grown to $3.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Edenred intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Edenred Tech Stack and Enterprise Applications
Edenred ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, Edenred implemented Oracle E-Business Suite as its ERP Financial platform. The deployment used Oracle E-Business Suite R12.2.4 to deliver a SAXO billing and finance solution aligned to the companys prepaid and corporate expense offerings.
Configuration and module work emphasized billing and finance capabilities common to ERP Financial systems, including invoicing, accounts receivable, general ledger and financial reporting workflows. Project artifacts documented a framing study, a written general specification, and a maintained list of functional gaps to guide configuration and extensions of Oracle E-Business Suite for the SAXO billing perimeter.
Project execution included organized data collection, execution of data reprise activities, and orchestration of cutover tasks described as bascule. Functional leadership and country rollouts were part of ongoing operations, with functional lead assignments in Hungary and Romania that handled planning, agenda management, meeting facilitation, data migration execution and solution startup between April 2017 and December 2018.
Governance followed a specification-driven model with formal planning, meeting cadence and pilot-to-production sequencing, and responsibilities for data reconciliation, migration testing and go-live readiness were explicitly executed. The narrative centers on embedding Oracle E-Business Suite into Edenreds finance organization through controlled configuration, data migration and country-level operational rollouts.
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Expense Management | ERP |
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2012 | 2012 |
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Edenred HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017 Edenred implemented Workday Recruiting as their applicant tracking system. Workday Recruiting serves as their Recruiting,Applicant Tracking System and is the applicant-facing engine behind the Edenred careers site where candidate applications and job postings are collected.
The deployment configures standard Workday Recruiting modules including requisition management, candidate tracking, interview workflow orchestration and offer management, and exposes these capabilities through the corporate careers portal. Operational ownership sits with HR and Talent Acquisition, which use Workday Recruiting to centralize candidate intake and hiring workflows across hiring managers and recruiting teams, and Edenred Workday Recruiting Recruiting,Applicant Tracking System supports the HR recruiting function by providing an integrated candidate experience directly on the Edenred website.
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Edenred AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Enghouse Interactive | Legacy | Enghouse Interactive AI Insights | Artificial Intelligence Marketing | AI-Powered Application | n/a | 2023 | 2024 |
In 2023 Edenred implemented Enghouse Interactive AI Insights within its contact center and customer service environment, a deployment aligned to the Artificial Intelligence Marketing category. The engagement is described as a contact center deployment supporting France and Edenred global contact centers, with the full application name Enghouse Interactive AI Insights used to reflect the AI enhanced quality management focus.
The implementation included Enghouse ContaCT Highway and the Quality Management Suite to optimize IVR flows, enable intelligent pre routing, and provide automated reporting across contact center operations. Enghouse Interactive AI Insights is referenced alongside the QMS implementation, and AI enhanced quality management capabilities are inferred from the case study and product listings, including automated quality scoring and interaction analytics to support voice channel quality assurance and reporting workflows.
Operationally the solution was integrated into Edenred IVR and contact center routing, instrumenting partner merchant IVR navigation paths and centralized reporting pipelines for global sites. The deployment scope covered contact center and customer service functions, consolidating IVR optimization, pre routing logic, and quality management into a single operational stack that spans France and other Edenred contact centers.
Governance and rollout emphasized centralized automated reporting and AI assisted quality workflows to standardize monitoring and reduce manual review, aligned with the QMS configuration. The case study reports a 67% reduction in partner merchant IVR navigation time as an outcome of the ContaCT Highway and Quality Management Suite implementation, this outcome is explicitly stated in the source documentation.
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Edenred Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Edenred Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2014 | 2014 |
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Edenred CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Edenred ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2017 | 2017 |
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Edenred Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2013 | 2013 |
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Edenred TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Treasury Management | TRM |
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2010 | 2011 |
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Treasury Management | TRM |
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2013 | 2014 |
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Edenred PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2011 | 2012 |
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Edenred IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2026 |
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Edenred CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Edenred
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Director | Director | HR | |
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EVP, Human Resources and Corporate Social Responsibility | VP | HR | |
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HR development director | Director | HR | |
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Group Purchasing Director | Director | Procurement | |
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Direct & Indirect Procurement Manager | Manager | Procurement | |
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Global IT procurement manager | Manager | Procurement | |
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IT Purchasing and IT Support | Manager | IT | |
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Group Customer Experience Director | Director | Customer Service | |
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Digital Director | Director | IT | |
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VP IT for EMEA region and Group Scientific Vice President | VP | IT | |
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Operational Marketing and CRM Director | Director | Marketing | |
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Executive Vice President Finance | VP | Finance | |
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Group Tax Director | Director | Finance | |
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Executive Director Corporate Finance | Director | Finance | |
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Financial Controller | Director | Finance | |
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Global HR Business Partner / Group Talent and Performance Manager | Manager | HR | |
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Tech & Digital Talent Acquisition Manager / Global HR Business Partner | Manager | HR | |
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Global Human Resources Manager | Manager | HR | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Edenred Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Edenred IT executives and key decision makers. This section highlights Edenred's latest recorded technology evaluations, including Oracle Cloud HCM Payroll for Payroll on 2026-02-26 and Oracle ATG Web Commerce for eCommerce on 2024-07-03. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Edenred digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-26 | Edenred | Evaluated | Oracle | Oracle Cloud HCM Payroll | Payroll | HCM |
| 2024-07-03 | Edenred | Evaluated | Oracle | Oracle ATG Web Commerce | eCommerce | eCommerce |
FAQ - APPS RUN THE WORLD Edenred Technographics
Edenred is a Banking and Financial Services organization based in France,
with around 12000 employees and annual revenues of $3.40 billion.
Edenred operates a diverse technology stack with applications such as
Oracle E-Business Suite, Workday Recruiting and Enghouse Interactive AI Insights,
covering areas like ERP Financial, Recruiting, Applicant Tracking System and Artificial Intelligence Marketing.
Edenred has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Enghouse Interactive.
Edenred recently adopted applications including
Oracle Cloud Infrastructure in 2025, Enghouse Interactive AI Insights in 2023 and Enghouse Interactive Unified Communications in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Edenred’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Edenred’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Edenred technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.