List of Eracent IT Management Center Customers

Eracent

5 2Nd St,
Pequannock, 07440-1503, NJ,
United States

https://www.eracent.com/

1 973-406-7031

Retail

$1M

Since 2010, our global team of researchers has been studying Eracent IT Management Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Eracent IT Management Center for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Eracent IT Management Center for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management include: RTX Corporation Aerospace, a United States based Aerospace and Defense organisation with 185000 employees and revenues of $80.74 billion, Altice USA, a United States based Communications organisation with 10600 employees and revenues of $9.24 billion, Boston Consulting Group, a United States based Professional Services organisation with 3971 employees and revenues of $2.21 billion and many others.

Contact us if you need a completed and verified list of companies using Eracent IT Management Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Eracent IT Management Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Altice USA	Communications	10600	$9.2B	United States	Eracent	Eracent IT Management Center	Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management	2017	n/a	In 2017, Altice USA implemented Eracent IT Management Center to consolidate and operationalize asset lifecycle tracking across its infrastructure. The deployment targeted Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management and was scoped to support the companys development, test and production environments that included a multi-thousand server estate. Eracent IT Management Center was installed, upgraded and maintained as the central asset repository, with configuration focused on inventory collection, reconciliation and lifecycle record keeping. Configuration work included scripting and automation to normalize server and VM attributes, and the use of automation playbooks to maintain configuration standards, reflecting the platforms administration of Linux, Windows and virtualization stacks. The implementation was aligned with existing infrastructure tooling and operations, with asset data maintained alongside orchestration and provisioning workflows that included VMware vCenter, cloud instances and server automation processes. Monitoring and event feeds from Sysedge into OpenNMS and IBM Netcool remained in place for operational telemetry, and ServiceNow was used for incident and change tracking tied to asset records. Governance centered on documented standard operating procedures, role based access and account management through Active Directory and CyberArk safes, with ongoing maintenance tasks performed via Ansible Tower and server automation tooling. Operational responsibilities sat within Platform Operations and runbook driven teams, with configuration management, backup and recovery processes and ServiceNow ticketing used to control changes and troubleshooting.
Boston Consulting Group	Professional Services	3971	$2.2B	United States	Eracent	Eracent IT Management Center	Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management	2018	n/a	In 2018 Boston Consulting Group implemented Eracent IT Management Center to establish a centralized asset tracking and lifecycle system supporting Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management across its local IT operations in Boston. The deployment was used alongside on-site IT specialists and senior IT staff to manage endpoint provisioning, inventory reconciliation, and decommissioning workflows during a short term contract in April to May 2018. Eracent IT Management Center was configured to capture hardware and software inventory and to feed asset records into operational workflows. Functional capabilities implemented included asset discovery and inventory normalization, endpoint lifecycle tracking, and software entitlement visibility consistent with standard ITAM and SAM practices. Configuration and imaging activities were coordinated with System Center Configuration Manager for OS provisioning and with Active Directory for device identity and ownership mapping. Integrations were instrumented with observable touch points from ServiceNow ticketing to drive field service and incident workflows, SCCM for imaging and inventory synchronization, Active Directory for account and device linkage, and UMRA for localized asset reconciliation, reflecting explicit operational integrations used by on-site staff. Operational scope included laptop imaging, Windows-to-Windows data transfers, cable and conference room infrastructure management, in-person endpoint repairs and hard drive mechanical work, and secure decommissioning actions such as hard drive wipes and interaction with BitLocker encrypted devices. Governance followed ticket-driven operational procedures, with ServiceNow used to authorize and record provisioning, repair, and decommissioning activities, and Eracent asset records serving as the authoritative inventory for IT operations and lifecycle status. Workflow restructuring emphasized coordinated handoffs between imaging tasks, asset record updates, and secure disposal processes, aligning Eracent IT Management Center records with field-level execution by Boston Consulting Group IT support teams.
RTX Corporation Aerospace	Aerospace and Defense	185000	$80.7B	United States	Eracent	Eracent IT Management Center	Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management	2019	n/a	In 2019, RTX Corporation Aerospace deployed Eracent IT Management Center within its IT Asset Management organization to establish a centralized asset control plane. The deployment targeted Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management capabilities across IT procurement and support functions at the Richardson, TX site. The Eracent IT Management Center was configured for day to day operations in the Eracent Asset Management Systems, including adding, updating, and managing procurement, contractual, and asset data for both hardware and software. Functional modules implemented included asset inventory and reconciliation, contractual entitlement tracking, procurement allocation workflows, and performance metric reporting to support recurring reporting cycles and ad hoc reporting requests. Operational coverage extended across the IT Asset Management team, procurement and contract management stakeholders, software licensing and IT support groups, and activities tied to corporate agreement administration. The implementation supported annual corporate wide agreement processes including true ups and maintenance renewals, and was used by SR IT Asset Management analysts in Richardson, TX to manage purchases and allocations. Governance and process workstreams centered on managing the software support and maintenance lifecycle, conducting gap analysis to identify root causes of incorrect licensing, and recommending remedial actions. Analysts used data analytics and the reporting capabilities of Eracent IT Management Center to provide insight into opportunities to improve cost, reduce risk, and increase customer satisfaction, and to drive the software support and maintenance process and compliance workflows.

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