List of Ertaqy Live Panel Customers
Mansoura, 35511,
Egypt
Since 2010, our global team of researchers has been studying Ertaqy Live Panel customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ertaqy Live Panel for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ertaqy Live Panel for Call Tracking and Recording include: Abou Ghaly Egypt, a Egypt based Manufacturing organisation with 700 employees and revenues of $60.0 million, Nile Hospital Egypt, a Egypt based Healthcare organisation with 350 employees and revenues of $10.0 million, Petropower Egypt, a Egypt based Oil, Gas and Chemicals organisation with 50 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Ertaqy Live Panel, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ertaqy Live Panel customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Abou Ghaly Egypt | Manufacturing | 700 | $60M | Egypt | Ertaqy | Ertaqy Live Panel | Call Tracking and Recording | 2020 | n/a | In 2020, Abou Ghaly Egypt is inferred to have deployed Ertaqy Live Panel as part of its customer-interaction stack. This inference is supported by the corporate website displaying Powered By ERTAQY, which indicates ERTAQY supplied web and customer-interaction systems used to support CRM and order and inquiry handling in Egypt. Ertaqy Live Panel, categorized as Call Tracking and Recording, aligns with standard call monitoring and recording capabilities, including session recording, agent monitoring, real-time dashboards, and searchable recording archives to support contact center quality assurance and case resolution workflows. Configuration and operational use would center on call capture, recording retention, and playback for customer service and order processing teams, consistent with Call Tracking and Recording functional terminology. Operational scope is focused on customer service and order and inquiry handling within Abou Ghaly Egypt’s Egypt operations, where the ERTAQY-branded web integration surfaces contact center visibility directly from the corporate site. The implementation therefore links website interaction pathways to call tracking and recording, reinforcing CRM and customer service functions through vendor-supplied contact center tooling. | |
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Nile Hospital Egypt | Healthcare | 350 | $10M | Egypt | Ertaqy | Ertaqy Live Panel | Call Tracking and Recording | 2020 | n/a | In 2020, Nile Hospital Egypt implemented Ertaqy Live Panel for Call Tracking and Recording. The deployment is reflected on the Nile Hospital Hurghada website through a Powered By ERTAQY attribution, and ERTAQY-delivered customer-facing systems are used to manage patient inquiries and hotlines for customer service and CRM workflows in Egypt. Ertaqy Live Panel serves as the call monitoring and recording component of the hospital�s patient-facing communications stack, capturing inbound patient calls and hotline interactions. The implementation emphasizes call capture, real-time monitoring, and archival recording to support patient inquiry handling. Ertaqy Live Panel was configured to provide call monitoring and session recording modules, with Call Tracking and Recording capabilities such as call tagging, searchable recordings, and activity reporting to support patient inquiry handling. Operational coverage is centered on Nile Hospital Hurghada and its patient service functions, including customer service supervisors and hotline operators. The solution is described as vendor delivered and integrated into the hospital�s customer service and CRM handling processes, providing auditable voice records for patient interactions. Governance aligns to contact-center workflows, using monitoring and recorded sessions for operational oversight and patient inquiry management. | |
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Petropower Egypt | Oil, Gas and Chemicals | 50 | $3M | Egypt | Ertaqy | Ertaqy Live Panel | Call Tracking and Recording | 2018 | n/a | In 2018, Petropower Egypt implemented Ertaqy Live Panel, a Call Tracking and Recording application. Petropower Egypt's public website shows Powered By ERTAQY, indicating ERTAQY supplied digital and customer interaction solutions used for after sales and support communications and inquiries in Egypt. The Ertaqy Live Panel deployment aligns with Call Tracking and Recording capabilities such as inbound call identification, session recording, timestamped interaction logs, and agent dashboards to support customer service workflows. This positions Petropower Egypt Ertaqy Live Panel Call Tracking and Recording in support of CRM and contact center operations for after sales and support teams. The implementation scope appears focused on customer service, after sales support, and inquiry handling across Petropower Egypt operations in Egypt, scaled to an organization of about 50 employees. Configuration would center on call capture from phone and web initiated channels, recording retention and interaction tagging, and routing visibility for agents and supervisors, consistent with Call Tracking and Recording deployments. Governance emphasis would include processes for recording compliance and interaction logging tied to support workflows, with Ertaqy Live Panel serving as the instrument for capture, routing, and agent facing monitoring. |
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