List of ESKA CRM Customers
Amman, 11821,
Jordan
Since 2010, our global team of researchers has been studying ESKA CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ESKA CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ESKA CRM for CRM include: Roshan Afghanistan, a Afghanistan based Communications organisation with 1100 employees and revenues of $300.0 million, Jerusalem Insurance Company Jordan, a Jordan based Insurance organisation with 93 employees and revenues of $46.0 million and many others.
Contact us if you need a completed and verified list of companies using ESKA CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ESKA CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Jerusalem Insurance Company Jordan | Insurance | 93 | $46M | Jordan | ESKADENIA Software | ESKA CRM | CRM | 2016 | n/a | In 2016, Jerusalem Insurance Company Jordan implemented ESKA CRM from ESKADENIA Software as part of a coordinated deployment of ESKADENIA systems. The deployment began in December 2016 and completed by March 2017, explicitly linking customer management to broader policy and finance processing within the insurer. The implementation integrated ESKA CRM with ESKA Insures and ESKA Business Manager to support core insurance functional workflows, including underwriting intake, claims handling, and financial posting. ESKA CRM served as the customer management layer, providing contact and account consolidation, case tracking, and customer interaction records aligned with insurance operational needs. Operational coverage focused on underwriting, claims, finance and customer service functions across Jerusalem Insurance Company Jordan, centralizing customer records and standardizing cross-functional workflows. The deployment approach emphasized rapid rollout and suite-level interoperability, enabling handoffs between CRM-driven service processes and policy and claims modules within the ESKADENIA suite. Governance and process restructuring accompanied the technical rollout, with the fast deployment timeline aimed at reducing operational cost and improving digital service delivery in Jordan. ESKA CRM, as the CRM element of the suite, was positioned to unify customer-facing processes and support continued orchestration between customer management and core insurance systems. | |
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Roshan Afghanistan | Communications | 1100 | $300M | Afghanistan | ESKADENIA Software | ESKA CRM | CRM | 2020 | Matrixx Software | In 2020 Roshan Afghanistan implemented ESKA CRM from ESKADENIA Software as part of a broader BSS and OSS program to digitalize customer care and centralize customer interaction workflows. The project was scoped to deliver a CRM capability that consolidates customer contacts and service operations for the operator, positioning ESKA Digital CRM as the primary system of record for customer care and 360 insight. ESKA Digital CRM deployment focused on customer care functional modules and standard CRM workflows, configured to support case handling, customer profile consolidation, and service orchestration. Configuration work included data model alignment for customer records and the implementation of analytics-driven profile aggregation to enable a unified view across service and billing contexts. The implementation integrated directly with mediation and analytics systems, and charging was delivered in partnership with Matrixx Software to handle real-time rating and charging interfaces. Integration points were designed to sit within Roshan Afghanistan’s BSS and OSS stack so that CRM records, mediation feeds, charging events, and analytics outputs provided consistent inputs to the customer 360 capability. Delivery and rollout were completed and the solution was taken live during the COVID-19 lockdown, with the project executed in collaboration with Matrixx Software and ESKADENIA Software. The go live resulted in an integrated customer care and 360-insight capability for the operator, enabling centralized customer servicing and analytics driven customer profiling through the ESKA CRM implementation. |
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