List of Esker Order Management Customers
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Since 2010, our global team of researchers has been studying Esker Order Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Esker Order Management for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Esker Order Management for Order Management include: Solvay, a Belgium based Manufacturing organisation with 9000 employees and revenues of $5.93 billion, Convatec, a United Kingdom based Manufacturing organisation with 10489 employees and revenues of $2.29 billion, Karcher North America, Inc., a United States based Manufacturing organisation with 1500 employees and revenues of $300.0 million, AgoNow, LLC, a United States based Distribution organisation with 30 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Esker Order Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Esker Order Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AgoNow, LLC | Distribution | 30 | $5M | United States | Esker SA | Esker Order Management | Order Management | 2022 | n/a |
In 2022 AgoNow, LLC implemented Esker Order Management to process customer orders from email, EDI, fax, mobile and portal channels for distributors and resellers across North America, leveraging Esker’s AI-driven Order Management capabilities to improve order accuracy and service. The engagement was announced in April 2022 and explicitly targeted order capture and order-to-cash workflow stabilization under the Order Management category.
The implementation centered on automated multi-channel order capture, AI-based data extraction and validation, exception handling and routing to downstream processing, and order orchestration to support distributor and reseller fulfillment workflows. The engagement also included Esker’s AP automation with three-way match for invoice and PO verification, aligning accounts payable verification with order records to reduce manual reconciliation in the order-to-cash and AP processes.
Operational governance emphasized centralized order processing standards and exception workflow rules across AgoNow’s distribution operations in North America, with configuration focused on channel-specific parsing and validation rules. The program delivered increased efficiency and reduced manual errors in order-to-cash and AP processes as part of the announced 2022 rollout.
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Convatec | Manufacturing | 10489 | $2.3B | United Kingdom | Esker SA | Esker Order Management | Order Management | 2021 | n/a |
In 2021 Convatec implemented Esker Order Management as part of a global Customer Services transformation. The deployment targeted Order Management automation for customer service and order processing functions, with the project announced in July 2021.
The Esker Order Management implementation used multi-language OCR for automated order capture to reduce manual order keying, and applied category-aligned capabilities such as automated data extraction, order validation, and workflow-based exception handling to increase visibility across the order lifecycle. Configuration emphasized structured capture rules and exception queues to limit human intervention during order entry.
Esker Order Management was integrated with Convatec's SAP ERP to synchronize order records and status, enabling consistent downstream fulfillment and financial handoffs. Operational coverage focused on Convatec’s operations in the United Kingdom while aligning to the wider global Customer Services program, with primary impact on customer service and order management teams.
Governance and rollout were coordinated through the global Customer Services transformation, accompanied by process redesign to remove manual tasks and centralize order handling procedures. The initiative explicitly aimed to remove manual tasks, reduce manual order keying and improve global order handling performance and visibility as described in the July 2021 announcement.
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Karcher North America, Inc. | Manufacturing | 1500 | $300M | United States | Esker SA | Esker Order Management | Order Management | 2018 | n/a |
In 2018 Karcher North America, Inc. implemented Esker Order Management to automate order processing and provide a central platform for order workflows. The project, announced September 2018, targeted North American order management operations and aimed to centralize order intake and tracking within a single Order Management platform.
Esker Order Management was configured to automate manual order handling workflows and to provide operational dashboards for monitoring. Functional capabilities implemented included automated order capture, workflow orchestration for order routing and exception handling, and dashboarding for performance monitoring consistent with Order Management operational practices.
The deployment integrated Esker Order Management with Karcher’s SAP system to enable end to end visibility between order intake and back end fulfillment processes. Operational scope covered North American order management operations and centralized processing for order management teams to reduce labor intensive order handling.
Governance centered on centralized monitoring via Esker dashboards and a North American rollout announced in 2018 to align process controls and visibility. The implementation specifically targeted improved end to end visibility, reduced manual order processing, and increased processing speed through automated workflows as described in the project brief.
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Manufacturing | 9000 | $5.9B | Belgium | Esker SA | Esker Order Management | Order Management | 2024 | n/a |
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Buyer Intent: Companies Evaluating Esker Order Management
- iNymbus, a United States based Professional Services organization with 10 Employees
- Thomson Reuters, a Canada based Professional Services company with 25000 Employees
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