List of Ethoca Alerts Customers
North York, M2N 6N5, ON,
Canada
Since 2010, our global team of researchers has been studying Ethoca Alerts customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ethoca Alerts for eCommerce Fraud Protection from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ethoca Alerts for eCommerce Fraud Protection include: PSCU, a United States based Banking and Financial Services organisation with 3000 employees and revenues of $650.0 million, Tucows, a Canada based Communications organisation with 765 employees and revenues of $362.0 million, Tigerdirect, a United States based Retail organisation with 475 employees and revenues of $140.0 million and many others.
Contact us if you need a completed and verified list of companies using Ethoca Alerts, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ethoca Alerts customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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PSCU | Banking and Financial Services | 3000 | $650M | United States | Ethoca | Ethoca Alerts | eCommerce Fraud Protection | 2017 | n/a | In 2017 PSCU partnered with Ethoca to deploy Ethoca Alerts as an issuer payments implementation in the United States. Ethoca Alerts was used as an eCommerce Fraud Protection application to distribute cardholder confirmed card not present CNP fraud cases from PSCU member credit unions to merchants, enabling merchant-side notifications to stop fulfillment and issue refunds. The implementation centralized distribution of confirmed fraud case data and automated merchant notification workflows, aligning fraud recovery and chargeback response processes across PSCU and its member credit unions. Operational scope covered issuer level fraud operations and merchant interaction workflows within the United States, impacting fraud recovery, chargeback management, and member services, and the rollout is cited as accelerating fraud recovery and reducing chargeback costs for PSCU members in the June 2017 press release. | |
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Tigerdirect | Retail | 475 | $140M | United States | Ethoca | Ethoca Alerts | eCommerce Fraud Protection | 2008 | n/a | In 2008 Tigerdirect implemented Ethoca Alerts as part of an eCommerce Fraud Protection initiative, joining Ethoca's collaborative fraud network to share transaction experience data and support payments and fraud-management workflows. The move established a direct operational link between issuer-sourced transaction signals and Tigerdirect order handling processes to address disputed transactions and order authenticity concerns. The deployment leveraged Ethoca's collaborative alerts capability to surface real time consumer dispute and transaction confirmation signals into Tigerdirect's order review pipeline, consistent with standard eCommerce Fraud Protection functionality. Configuration work focused on automated exception flags and escalation workflows that routed suspect transactions into payments and fraud-management queues, enabling faster decisioning in order processing and preservation of shipping commitments. Operational scope centered on fraud, payments, and order fulfillment teams at Tigerdirect, with governance changes to incorporate shared transaction intelligence from the Ethoca network into daily review routines. Reported outcomes included a reduction in manual order reviews while preserving same day shipping, achieved through the integration of Ethoca Alerts into Tigerdirect's payments and fraud-management operations. | |
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Tucows | Communications | 765 | $362M | Canada | Ethoca | Ethoca Alerts | eCommerce Fraud Protection | 2008 | n/a | In 2008, Tucows joined the Ethoca-powered global fraud-fighting community to improve processing of domain and internet-service orders by leveraging shared positive and negative transaction intelligence. The engagement is represented as a deployment of Ethoca Alerts within an eCommerce Fraud Protection strategy to support payments and fraud-management for its internet services. The implementation centered on collaborative alerting and exchange of positive and negative transaction intelligence, a capability aligned with Ethoca Alerts. Configuration and operational use likely focused on automated alert ingestion, signal reconciliation, and reviewer-facing workflows to surface confirmed friendly transactions and confirmed fraud signals for downstream handling. Operational scope targeted order processing for domain registrations and internet services in Canada, with primary business functions impacted including payments operations, fraud management, and manual review teams. Tucows used the shared community intelligence to reduce manual reviews and lower card not present fraud exposure in its order processing flows. Governance changes emphasized participation in a community alert network, adjustment of manual review queues to prioritize alerts from the Ethoca network, and definition of escalation and reconciliation procedures between payments, fraud operations, and order fulfillment. Ethoca Alerts served as the eCommerce Fraud Protection application instrumenting collaborative signal exchange and reviewer orchestration across Tucows payments and fraud-management processes. |
Buyer Intent: Companies Evaluating Ethoca Alerts
- GBTI Bank Guyana, a Guyana based Banking and Financial Services organization with 600 Employees
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