List of Everbridge Crisis Management Software Customers
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Since 2010, our global team of researchers has been studying Everbridge Crisis Management Software customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Everbridge Crisis Management Software for Critical Event Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Everbridge Crisis Management Software for Critical Event Management include: Colbun, a Chile based Utilities organisation with 1189 employees and revenues of $1.52 billion, Mlc Life Insurance Australia, a Australia based Insurance organisation with 1409 employees and revenues of $1.16 billion, City of Glendale CA, a United States based Government organisation with 6382 employees and revenues of $925.0 million and many others.
Contact us if you need a completed and verified list of companies using Everbridge Crisis Management Software, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Glendale CA | Government | 6382 | $925M | United States | Everbridge | Everbridge Crisis Management Software | Critical Event Management | 2009 | n/a |
In 2009, the City of Glendale CA deployed Everbridge Crisis Management Software as its Critical Event Management solution and operated the system during a large brush fire in August 2009. The deployment leveraged Everbridge mass notification capability to notify residents and to support emergency management and public safety operations across the city during the incident.
Implementation emphasized targeted resident evacuation workflows, automated message dissemination, and role based notification for emergency responders and incident commanders. Configuration focused on rapid incident activation, segmented recipient lists for neighborhood level alerts, and pre scripted messaging to reduce manual authoring under operational stress.
Operational coverage concentrated on resident notifications and direct support to the city emergency operations center, with the system live and used during the August 2009 brush fire. The case study records that Everbridge Crisis Management Software enabled targeted resident evacuations and reduced the manual notification workload for emergency responders while supporting public safety operations.
Governance and process changes shifted emergency communication workload from manual call and broadcast lists to incident driven automated alerting and workflow orchestration within the emergency management function. City public safety teams assumed ownership of activation and message templates, aligning operational practices to the Critical Event Management application capabilities.
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Colbun | Utilities | 1189 | $1.5B | Chile | Everbridge | Everbridge Crisis Management Software | Critical Event Management | 2025 | Cysce |
In 2025 Colbún implemented Everbridge Crisis Management Software and Everbridge 360 Pro for Critical Event Management to unify alerts and streamline emergency response across its operations and emergency response teams in Chile. The deployment targeted site-level continuity for Colbún, aligning Critical Event Management capabilities with operational emergency procedures across generation facilities.
The implementation configured Everbridge 360 Pro and the Everbridge Crisis Management modules to centralize incident detection, multi-channel notifications, and collaborative incident playbooks. Module configuration emphasized alert orchestration, role-based incident activation, and automated notification templates to support rapid triage and coordinated field response.
Rollout was delivered in partnership with local systems integrator CYSCE and included multi-channel notifications and full-scale field testing across operational sites. The program integrated notification endpoints and field communications workflows to ensure on-scene teams and command centers received synchronized alerts and situational updates.
Governance included structured operational handoffs and use-case driven playbooks to embed the Everbridge Crisis Management Software into existing emergency response processes, with phased validation through field testing. The case study explicitly reports faster response times and improved business continuity as outcomes, and module usage was documented across operations and emergency response functions.
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Mlc Life Insurance Australia | Insurance | 1409 | $1.2B | Australia | Everbridge | Everbridge Crisis Management Software | Critical Event Management | 2019 | n/a |
In 2019, MLC Life Insurance implemented Everbridge Crisis Management Software within the Critical Event Management category. This followed a December 2018 deployment of Everbridge Safety Connection, and the combined rollout was targeted to strengthen duty-of-care and HR communications for employees across Australia.
The Everbridge Crisis Management Software configuration emphasized location-aware, two-way alerts and employee check-in workflows, enabling targeted notifications and acknowledgement tracking. Functional capabilities implemented included mass notification, location-based routing, and two-way communication to support incident response and HR-led outreach. These modules were configured to orchestrate rapid communications during emergent events.
Operational coverage focused on MLC Life Insurance employees across Australia, providing a centralized notification layer for duty-of-care and HR teams. The implementation established standardized alerting workflows and response tracking to improve situational awareness and operational coordination during incidents.
The deployment is documented in the vendor case study and achieved over 80% staff response within 30 minutes during incidents. The case study explicitly references the March 2019 Crisis Management deployment alongside the December 2018 Safety Connection rollout.
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