List of Exotel Voice Platform Customers
Bangalore, 560071,
India
Since 2010, our global team of researchers has been studying Exotel Voice Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Exotel Voice Platform for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Exotel Voice Platform for Interactive Voice Response (IVR) include: Slice, a India based Banking and Financial Services organisation with 1000 employees and revenues of $250.0 million, Shiprocket India, a India based Distribution organisation with 1600 employees and revenues of $199.0 million, Shaadi India, a India based Media organisation with 1200 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Exotel Voice Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Exotel Voice Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Shaadi India | Media | 1200 | $100M | India | Exotel | Exotel Voice Platform | Interactive Voice Response (IVR) | 2022 | n/a |
In 2022, Shaadi India implemented Exotel Voice Platform, deploying Interactive Voice Response (IVR) and cloud telephony to extend its cloud contact centre capabilities for customer-support and CRM operations. The deployment targeted high-volume inbound interactions across Shaadi's India contact centres, with an explicit focus on scaling contact-centre capacity and reducing response times.
The implementation used Exotel Voice Platform as a cloud contact-centre stack, configured with IVR flows, telephony routing, call queuing, and automated callback handling to enable self-service and more efficient agent routing. Configuration work centered on IVR script design and call distribution logic that aligned with existing customer-support workflows and CRM-oriented case handling.
Shaadi reported a roughly 20% improvement in customer coverage after the Exotel Voice Platform deployment, reflecting increased contact-centre capacity and faster coverage of user inquiries. Operationally the project emphasized scaling contact-centre throughput across Shaadi's India support operations while embedding Interactive Voice Response (IVR) as a core telephony automation layer.
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Shiprocket India | Distribution | 1600 | $199M | India | Exotel | Exotel Voice Platform | Interactive Voice Response (IVR) | 2018 | n/a |
In 2018, Shiprocket India implemented the Exotel Voice Platform for Interactive Voice Response (IVR) to deliver order and delivery communications across India. The deployment addressed logistics and e‑commerce customer-communications and support workflows for Shiprocket’s marketplace customers.
The Exotel Voice Platform implementation combined voice IVR and SMS messaging services, with configured IVR call flows for automated delivery notifications and two way messaging for response capture. Functional modules included automated outbound notifications, menu driven self service for delivery status, templated SMS messaging for delivery events, and call routing to support teams to handle exceptions.
Operational coverage spanned nationwide operations focused on marketplace customer notifications and last mile delivery communications, expanding coverage and reliability for Shiprocket’s marketplace customers. Governance centered on centralized communication templates, scripted IVR flows and operational handoffs to support agents, and the deployment is reported to have improved delivery related customer engagement and SMS delivery rates.
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Slice | Banking and Financial Services | 1000 | $250M | India | Exotel | Exotel Voice Platform | Interactive Voice Response (IVR) | 2023 | n/a |
In 2023, Slice deployed Exotel Voice Platform to scale inbound customer support from a handful of agents to a 250-agent, 24x7 operation in India. The implementation positions Exotel Voice Platform as Slice's Interactive Voice Response (IVR) layer for a customer-support and CRM use case, handling approximately 400k calls per month and improving call pick-up rates and security through call verification.
The deployment implemented core Interactive Voice Response (IVR) capabilities including multi-level IVR flows, virtual numbers for regional routing, automated call verification, and click-to-call functionality to accelerate agent-assisted callbacks. Exotel Voice Platform was configured to route inbound traffic into agent queues, manage virtual number inventory for geographic coverage, and surface verification status to support and CRM workflows for secure customer interactions.
Operational rollout focused on broadening support coverage across India and scaling agent operations to continuous 24x7 staffing, with configuration governance for IVR flow changes and number provisioning. The implementation explicitly supported customer-support and CRM business functions, centralized voice routing and verification controls, and delivered the stated outcomes of expanded agent coverage, higher pick-up rates, and the ability to handle roughly 400k calls per month.
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Buyer Intent: Companies Evaluating Exotel Voice Platform
- StaffCloud.net (a.k.a. PHP Workshop), a India based Professional Services organization with 300 Employees
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