List of Expedia Hotel Booking Customers
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Since 2010, our global team of researchers has been studying Expedia Hotel Booking customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Expedia Hotel Booking for Reservation and Booking Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Expedia Hotel Booking for Reservation and Booking Management include: Jemena Ltd, a Australia based Utilities organisation with 1300 employees and revenues of $921.0 million, Hard Rock Tulsa, a United States based Leisure and Hospitality organisation with 1500 employees and revenues of $300.0 million, Harrah's Cherokee Valley River Casino & Hotel, a United States based Leisure and Hospitality organisation with 1000 employees and revenues of $275.0 million, Yaamava’ Resort & Casino at San Manuel, a United States based Leisure and Hospitality organisation with 5000 employees and revenues of $220.0 million, Pala Casino Spa Resort, a United States based Leisure and Hospitality organisation with 800 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Expedia Hotel Booking, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Expedia Hotel Booking customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Canary Riverside Plaza Hotel | Leisure and Hospitality | 70 | $5M | United Kingdom | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2023 | n/a |
In 2023, Canary Riverside Plaza Hotel implemented Expedia Hotel Booking, deploying a Reservation and Booking Management application to formalize reservations and OTA handling at its United Kingdom property. The deployment targeted front office and administrative functions, aligning reservation intake, check in workflows, and agent handling under a single Expedia Hotel Booking interface used by the Front Office Team Lead and duty manager for daily operations.
Expedia Hotel Booking was configured to manage direct bookings, booking engine interactions, inventory and basic rate controls, reservation lifecycle workflows, guest data capture and transaction posting consistent with Reservation and Booking Management capabilities. The configuration emphasized a front desk facing reservation view and standardized check in and payment processing steps to support daily reception and administrative tasks.
Operational integration maintained active handling of agent reservations via Expedia and Booking.com and continued email and phone reservation channels for corporate clients, reflecting a mixed channel approach rather than wholesale channel consolidation. Governance was operationalized through the Front Office Team Lead and duty manager who centralized reservation validation, guest communication, and upsell activities. During June to December 2023 the front office reported £12,000 of additional rooms revenue upsold while managing reservations across Expedia and Booking.com and corporate channels.
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Darlington Hyde Park | Leisure and Hospitality | 25 | $2M | United Kingdom | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2019 | n/a |
In 2019, Darlington Hyde Park implemented Expedia Hotel Booking, deploying the Expedia Hotel Booking application to support front desk reservation workflows. The deployment focused on Reservation and Booking Management for a small London hotel operation, aligning front office activities such as check-in, check-out, guest reception and cash register duties with a centralized booking tool.
Configuration emphasized core reservation management capabilities including booking creation, modification and cancellation workflows, OTA channel visibility and front-office reservation reconciliation. Expedia Hotel Booking was set up to record direct reservations received by email and to manage cancellations through standardized reservation state transitions within the Reservation and Booking Management system.
Integrations reflected explicit connectivity with Online Travel Agency portals used by the property, including Booking.com, Agoda, Booking Button and Late Rooms, and a recorded operational linkage to Hotellinx Software for record reconciliation. The integration model supported periodic reconciliation where reception staff compared paper documentation and portal bookings to maintain consistency between Expedia Hotel Booking and other booking channels.
Operational coverage was centered on the reception team in London, with receptionists using the system across shifts during the February to December 2019 timeframe. Governance and process changes formalized daily reservation audits, coordinated handling of cancellations and direct email bookings, and tied cash register reconciliation to reservation records to maintain transactional integrity.
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Hard Rock Tulsa | Leisure and Hospitality | 1500 | $300M | United States | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2020 | n/a |
In 2020, Hard Rock Tulsa implemented Expedia Hotel Booking on its website. The deployment uses Expedia Hotel Booking as the property's hosted online booking channel under the Reservation and Booking Management category, enabling web-based room search, availability display, and direct booking flows for the Hard Rock Hotel and Casino Tulsa.
Expedia Hotel Booking was configured to provide core reservation engine capabilities typical of Reservation and Booking Management solutions, including real-time availability management, rate and inventory control, a booking widget embedded in the property website, and automated booking confirmations. The implementation aligns with standard booking workflows, supporting reservations lifecycle events from search and hold to confirmation and customer communication.
Operational scope is property level, affecting reservations, front desk operations, e-commerce and revenue management functions within the Hard Rock Hotel and Casino Tulsa business. Governance centered on centralized online rate and availability control through Expedia Hotel Booking interfaces and updates to the website booking flow and content to align with Expedia-driven inventory and distribution practices.
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Leisure and Hospitality | 1000 | $275M | United States | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2019 | n/a |
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Leisure and Hospitality | 242 | $35M | United Kingdom | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2016 | n/a |
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Utilities | 1300 | $921M | Australia | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2015 | n/a |
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Leisure and Hospitality | 150 | $22M | United States | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2024 | n/a |
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Leisure and Hospitality | 800 | $100M | United States | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2019 | n/a |
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Leisure and Hospitality | 50 | $7M | United States | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2021 | n/a |
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Leisure and Hospitality | 500 | $70M | United States | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2018 | n/a |
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