List of Experience.com Customer Experience Customers
Carlsbad, 92008, CA,
United States
Since 2010, our global team of researchers has been studying Experience.com Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Experience.com Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Experience.com Customer Experience for Customer Experience include: New American Funding, a United States based Banking and Financial Services organisation with 4800 employees and revenues of $1.00 billion, Borter Enterprises, a United States based Banking and Financial Services organisation with 1800 employees and revenues of $400.0 million, Dart Bank, a United States based Banking and Financial Services organisation with 310 employees and revenues of $83.0 million and many others.
Contact us if you need a completed and verified list of companies using Experience.com Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Experience.com Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Borter Enterprises | Banking and Financial Services | 1800 | $400M | United States | Experience.com | Experience.com Customer Experience | Customer Experience | 2024 | n/a |
In 2024, Borter Enterprises implemented Experience.com Customer Experience, deploying Experience.com’s Experience Management Platform to run company-wide CX campaigns targeting loan officers and their real estate agent partners across the United States. The deployment used the Customer Experience application to centralize partner-facing outreach and capture structured partner input at scale.
The implementation focused on CX and partner management capabilities within Experience.com Customer Experience, including campaign orchestration, partner feedback capture, referral capture workflows, and campaign-level reporting. Campaign configuration prioritized targeted outreach to loan officers and real estate agent partners, enabling rapid collection of partner feedback and referral data through the Experience Management Platform.
The program collected nearly 1,000 agent responses within five months and generated referral volume from 30% of respondents, strengthening local partnerships and lead flow for loan origination channels. Operational coverage spanned company-wide partner networks across the United States, aligning the Customer Experience application to partner management and referral generation business functions.
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Dart Bank | Banking and Financial Services | 310 | $83M | United States | Experience.com | Experience.com Customer Experience | Customer Experience | 2023 | n/a |
In 2023, Dart Bank deployed Experience.com Customer Experience to improve customer reviews and online reputation for its mortgage bankers across the United States. The implementation concentrated on Experience.com Customer Experience within the Customer Experience category to centralize review solicitation and feedback capture for mortgage teams.
The deployment leveraged the platform's reputation and reviews capabilities, implementing automated review collection workflows and structured survey completion processes to increase response rates. Configuration included templated prompts and timing rules aligned to mortgage closing and servicing events, with centralized reporting to track review volume and average star ratings.
Operational coverage spanned the bank's mortgage bankers nationwide, with governance established to standardize outreach scripts and maintain compliance and brand consistency across offices. Administrative controls and role based access were used to surface performance at individual banker and team levels, enabling ongoing coaching and visibility into customer feedback workflows.
Outcomes cited by the bank included a rapid increase in review volume and average star rating within months, and Experience.com Top Performer recognitions that reference platform driven review collection and survey completion metrics. The program focused on reputation management and customer feedback orchestration to strengthen online presence for the mortgage lending function.
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New American Funding | Banking and Financial Services | 4800 | $1.0B | United States | Experience.com | Experience.com Customer Experience | Customer Experience | 2017 | n/a |
In 2017, New American Funding deployed Experience.com Customer Experience to scale review collection and improve local market visibility for roughly 1,300 loan officers across about 190 locations in the United States. The deployment used Experience.com’s Experience Management platform to centralize customer feedback workflows and support marketing and customer experience teams with consolidated reputation data. The project is explicitly framed as a CX and marketing implementation that went live early in 2017.
Configuration work centered on review collection workflows, review request automation, local listing visibility management, and reputation reporting consistent with Customer Experience platform capabilities. Experience.com Customer Experience was configured to capture and aggregate reviews at the loan officer level, enable ongoing collection campaigns, and surface reputation dashboards for regional and corporate marketing users. These functional modules supported standardized capture processes and ongoing programmatic review generation across local markets.
Operational scope covered customer experience and marketing functions across all U.S. branch locations, directly impacting local search presence and lead generation activities. The rollout went live in early 2017 and produced tens of thousands of reviews, including 35,000 reviews in the first 18 months, with reported large improvements in local search presence and lead generation. Governance focused on institutionalizing review capture at the loan officer level and operationalizing dashboards for marketing and local market owners to act on reputation signals.
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