List of Famepilot Platform Customers
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India
Since 2010, our global team of researchers has been studying Famepilot Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Famepilot Platform for Customer Engagement, Customer Experience, Sales Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Famepilot Platform for Customer Engagement, Customer Experience, Sales Engagement include: Chaayos, a India based Consumer Packaged Goods organisation with 1000 employees and revenues of $250.0 million, Wow Momo Foods, a India based Consumer Packaged Goods organisation with 6000 employees and revenues of $54.0 million, Guptas E N T Hospital, a India based Healthcare organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Famepilot Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Famepilot Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Chaayos | Consumer Packaged Goods | 1000 | $250M | India | Famepilot | Famepilot Platform | Customer Engagement,Customer Experience,Sales Engagement | 2023 | n/a | In 2023, Chaayos implemented the Famepilot Platform for Customer Engagement,Customer Experience,Sales Engagement to centralize multi-location customer engagement and consolidate review monitoring across its outlet footprint. The deployment emphasized platform-driven reputation workflows and listings optimization, aligning the Famepilot Platform with outlet-level operations and brand-level oversight. Configuration centered on Famepilot Platform modules for review generation and review monitoring, together with listings and Google Business Profile optimization capabilities inferred from vendor module usage. The implementation included configuration of reputation management workflows, templated response orchestration for store teams, and role based access that separates outlet operators from central marketing and operations users. Operational coverage connected the Famepilot Platform to Chaayos retail outlets in India, with integrations to Google Business Profile for listings ingestion and optimization as indicated by vendor roster signals. Governance and rollout workstreams focused on outlet level configuration, standardized response governance and centralized reporting for marketing and store operations, enabling consistent customer engagement practices across sites. | |
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Guptas E N T Hospital | Healthcare | 10 | $1M | India | Famepilot | Famepilot Platform | Customer Engagement,Customer Experience,Sales Engagement | 2023 | n/a | In 2023, Guptas E N T Hospital implemented the Famepilot Platform to centralize patient feedback and review monitoring under the Customer Engagement,Customer Experience,Sales Engagement category. The hospital uses Famepilot Platform for patient feedback capture, real-time review monitoring, and automated complaint and ticket resolution to support patient experience workflows. The implementation includes an inferred ticketing and complaint workflow module and sentiment monitoring capabilities consistent with the Famepilot offering, configured to convert reviews and feedback into tracked tickets and to flag negative sentiment for escalation. Configuration work emphasized automated routing and status tracking to ensure complaints enter a structured resolution pipeline, and the Famepilot Platform dashboards and alerts provide operational visibility for clinical and administrative staff. Operational coverage is centered on hospital patient touchpoints in India, with the platform used by front-desk personnel, patient experience coordinators, and clinical administration to manage incoming reviews and complaints. Integrations are not specified in source material, therefore the narrative focuses on in-platform orchestration of review ingest, sentiment analysis, and ticket lifecycle management. Vendor customer material states the hospital reduced patient grievances by about 35 percent after implementing the solution, the Famepilot Platform, with sentiment monitoring and automated complaint workflows cited as the primary mechanisms for improved complaint capture and remediation. | |
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Wow Momo Foods | Consumer Packaged Goods | 6000 | $54M | India | Famepilot | Famepilot Platform | Customer Engagement,Customer Experience,Sales Engagement | 2023 | n/a | In 2023, Wow Momo Foods deployed the Famepilot Platform for Customer Engagement,Customer Experience,Sales Engagement to centralize review management across its India restaurant footprint. The Famepilot Platform was used to run automated review-request campaigns and to apply AI-driven sentiment analysis to customer feedback, aligning the application with marketing and in-store operations priorities. Configuration focused on three functional modules, review management, campaign automation, and sentiment analysis, each instrumented for continuous monitoring of public ratings and campaign response rates. Implementation provided centralized dashboards for visibility into review volume and sentiment trends, and campaign templates to automate requests for Google reviews and other channels. Operational coverage targeted customer experience and local store operations teams, with governance centered on centralized campaign orchestration and standardized response workflows for local managers. The vendor case study reports Famepilot helped raise Wow Momo Foods Google rating from 3.9 to 4.4 in six months and delivered an estimated 20% increase in foot traffic, outcomes recorded as part of the platform rollout and ongoing review management activities. |
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