List of FERMI CoView Customers
Seoul, 06083,
South Korea
Since 2010, our global team of researchers has been studying FERMI CoView customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FERMI CoView for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FERMI CoView for Collaboration include: Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.82 billion, Hanwha Life Insurance Co, a South Korea based Insurance organisation with 1177 employees and revenues of $20.54 billion, Hyundai Robotics, a South Korea based Manufacturing organisation with 416 employees and revenues of $150.0 million, KB Securities Co., a South Korea based Banking and Financial Services organisation with 300 employees and revenues of $95.0 million and many others.
Contact us if you need a completed and verified list of companies using FERMI CoView, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FERMI CoView customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hanwha Life Insurance Co | Insurance | 1177 | $20.5B | South Korea | FERMI | FERMI CoView | Collaboration | 2023 | n/a |
In 2023, Hanwha Life Insurance Co integrated FERMI CoView into its digital desk to support customer-facing sales and service channels. FERMI CoView is a Collaboration application that provides web based video consultations, session recording, and remote control capabilities for interactions originating from Hanwha Life's customer center in South Korea.
Deployment centered on embedding web based video endpoints into the digital desk interface, with inferred co browsing and web mirroring to support guided online interaction and remote control to assist advisors during live sessions. Configuration emphasized browser based access, session recording for quality review, and role based access controls mapped to sales and service advisor profiles.
Integrations linked FERMI CoView into digital desk workflows, enabling advisors to escalate text or voice interactions to live video sessions and to share control across affiliate teams for joint customer handling. Operational scope covered customer facing sales and service channels across South Korea, and governance focused on operational rollout within the digital desk with updated session handling and recording workflows to support customer center efficiency and enable affiliate synergies.
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Hyundai Robotics | Manufacturing | 416 | $150M | South Korea | FERMI | FERMI CoView | Collaboration | 2017 | n/a |
In 2017, Hyundai Robotics deployed FERMI CoView on its public website. FERMI CoView is a Collaboration application embedded in the corporate site to provide browser-based document sharing, synchronous collaboration workflows and centralized content presentation for product and technical materials. The deployment surfaces product documentation and customer-facing content to both internal stakeholders and external visitors, using web embedding rather than a separate client distribution model.
The implementation leverages a web-embedded architecture with role-based access and browser access controls to support cross-functional collaboration across engineering, product management and customer service teams. Governance emphasis is on content publishing workflows and access control alignment with existing corporate communication processes, while FERMI CoView, Collaboration is positioned as the site-level collaboration layer for Hyundai Robotics.
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KB Securities Co. | Banking and Financial Services | 300 | $95M | South Korea | FERMI | FERMI CoView | Collaboration | 2022 | n/a |
In 2022, KB Securities Co. implemented FERMI CoView to add Collaboration capabilities for compliant non face to face financial product sales and to enhance remote onboarding in South Korea. The deployment targeted the firm's tablet branch ODS environment and delivered a WebRTC based video consultation layer combined with a co browsing integration to enable live remote interactions between advisors and retail clients.
FERMI CoView was configured to provide real time WebRTC video sessions and co browsing controls, integrating into branch workflows to support sales, account opening, and customer onboarding functions. Operational coverage centered on tablet branch operations, with the solution embedded in advisor customer sessions to support compliant non face to face product sales and remote onboarding processes, and vendor project details indicate the co browsing and WebRTC modules were core to the implementation.
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Samsung Electronics South Korea | Manufacturing | 262647 | $206.8B | South Korea | FERMI | FERMI CoView | Collaboration | 2024 | n/a |
In 2024, Samsung Electronics South Korea implemented FERMI CoView, a Collaboration application, to upgrade the Samsung Store's no install web based live consultation offering. The deployment targeted video consultation and sign language interpretation support to improve accessibility and video quality for retail customers across South Korea.
FERMI CoView was provisioned as a browser native consultation layer delivering live video, recording, and co browsing capabilities consistent with Collaboration category workflows. Configuration emphasized session orchestration, agent and interpreter join flows, and higher fidelity video streams to support sign language interpretation during customer consultations. Recording and session metadata capture were implemented to support follow up and quality review.
The operational scope covered Samsung Store retail customer service and accessibility teams across South Korea, embedding FERMI CoView into customer consultation workflows and agent desktops. Business functions impacted include frontline retail service, accessibility services, and customer experience operations. Integration effort focused on browser based consultation touchpoints rather than backend enterprise applications.
Governance centered on accessibility compliance and operational support for interpreter assisted sessions during the rollout across store consultation points. The stated outcome was improved accessibility and video quality for retail customers, no cost or performance metrics were disclosed.
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Buyer Intent: Companies Evaluating FERMI CoView
- Sony Biz Networks Corporation, a Japan based Professional Services organization with 20 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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