List of Filament AI Enterprise Bot Manager Customers
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United Kingdom
Since 2010, our global team of researchers has been studying Filament AI Enterprise Bot Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Filament AI Enterprise Bot Manager for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Filament AI Enterprise Bot Manager for Chatbots and Conversational AI include: Tesco, a United Kingdom based Retail organisation with 336926 employees and revenues of $77.56 billion, ICAEW, a United Kingdom based Professional Services organisation with 768 employees and revenues of $170.0 million, Versus Arthritis, a United Kingdom based Non Profit organisation with 280 employees and revenues of $37.0 million, Rising Academy Network Sierra Leone, a Sierra Leone based Education organisation with 70 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Filament AI Enterprise Bot Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Filament AI Enterprise Bot Manager customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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ICAEW | Professional Services | 768 | $170M | United Kingdom | Filament Consultancy Group | Filament AI Enterprise Bot Manager | Chatbots and Conversational AI | 2020 | n/a | In 2020, ICAEW deployed Filament AI Enterprise Bot Manager on its website. The Filament AI Enterprise Bot Manager is a Chatbots and Conversational AI application provided by Filament Consultancy Group, and it is embedded on ICAEW public web properties to support member facing web self service and customer engagement. The implementation uses the Filament AI Enterprise Bot Manager runtime for conversational workflows and an administrative console for content authoring and configuration. Functional modules implemented include intent classification, dialogue management, knowledge base orchestration, and analytics instrumentation to support scripted and machine assisted responses. Configuration and automation focus on web embedded delivery and platform side content governance rather than extensive cross enterprise integration. Operational ownership is aligned with ICAEW digital and member services teams who manage conversation content and publish knowledge base updates through the Filament AI Enterprise Bot Manager interface. Governance is organized around editorial controls, versioning, and role based access within the application to centralize conversational content management across the public site. Integrations are limited to website embedding and the application platform as noted, no external system integrations are specified. | |
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Rising Academy Network Sierra Leone | Education | 70 | $3M | Sierra Leone | Filament Consultancy Group | Filament AI Enterprise Bot Manager | Chatbots and Conversational AI | 2021 | n/a | In 2021, Rising Academy Network Sierra Leone implemented Filament AI Enterprise Bot Manager for Chatbots and Conversational AI. Filament Consultancy Group delivered an AI powered chatbot and recommendation engine named Rori using the Filament AI Enterprise Bot Manager to operationalize personalised audio and text lesson delivery for low resource K 12 education. The implementation comprised conversational flow orchestration, content recommendation, and channel delivery configuration to support SMS and WhatsApp distribution. Filament AI Enterprise Bot Manager was configured to surface Rising On Air curriculum content, manage dialogue state and session continuity, and apply personalization logic to sequence lessons and prompts for individual learners. Integrations focused on content ingestion from Rising On Air and message delivery over SMS and WhatsApp, enabling synchronous and asynchronous audio and text interactions. The operational scope covered K 12 instructional delivery across the Sierra Leone and Ghana region, supporting learner engagement and remote lesson access for primary and secondary audiences. Governance and rollout were executed as part of a 2021 Tools Competition award winning initiative, with implementation practices emphasizing pedagogical alignment, content curation workflows, and scalable channel orchestration to expand reach. The programme expanded reach to millions of children while retaining the Filament AI Enterprise Bot Manager as the central conversational and recommendation platform. | |
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Tesco | Retail | 336926 | $77.6B | United Kingdom | Filament Consultancy Group | Filament AI Enterprise Bot Manager | Chatbots and Conversational AI | 2019 | n/a | In 2019 Tesco implemented Filament AI Enterprise Bot Manager to build Tess, a chatbot focused on learning and onboarding for colleagues. The deployment used Filament AI Enterprise Bot Manager within the Chatbots and Conversational AI category and was embedded in Tesco’s Productpedia. Filament AI Enterprise Bot Manager was configured to surface L&D content and onboarding guidance through conversational search and guided prompts, with authoring and rapid content update capabilities managed in the platform. Functional capabilities implemented include conversational intent recognition, content indexing tied to Productpedia pages, and role based content routing to align responses with colleague segments. The configuration supported thousands of UK colleagues as primary users. The solution has been live in the United Kingdom since around 2020 and reports an average satisfaction score of approximately 4 out of 5. Operational scope centered on HR and L&D teams, where content governance and update workflows were executed through the Filament platform to enable faster publishing cycles. Tess’s embedding in Productpedia provides a direct integration point for content discovery and centralizes conversational governance under Filament AI Enterprise Bot Manager. | |
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Non Profit | 280 | $37M | United Kingdom | Filament Consultancy Group | Filament AI Enterprise Bot Manager | Chatbots and Conversational AI | 2020 | n/a |
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