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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

List of Finastra Fusion CreditQuest Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Central State Bank Banking and Financial Services 54 $22M United States Finastra Finastra Fusion CreditQuest Loan Management 2017 n/a In 2017, Central State Bank implemented Finastra Fusion CreditQuest as its Loan Management application to centralize retail and commercial lending workflows. The deployment positioned Finastra Fusion CreditQuest to support loan origination, credit decisioning, servicing and document management across the bank’s lending operations in the Iowa City-Cedar Rapids Corridor and Northeast Iowa. Finastra Fusion CreditQuest was configured to deliver standard Loan Management capabilities including application intake, underwriting workflow, credit adjudication and servicing event tracking, with workflow automation and reporting modules aligned to regulatory and audit requirements. The implementation emphasized a cohesive data model for lending records to reduce manual reconciliation and to maintain end-to-end loan lifecycle traceability. Operational integration was executed to align the Fusion CreditQuest loan lifecycle with the bank’s broader Finastra estate, specifically integrating with the later Fusion Phoenix core and Finastra LaserPro and Fusion Digital Banking solutions where stated. When Central State Bank upgraded its core to Fusion Phoenix in 2020, the Phoenix core provided a tight integration with the existing Fusion CreditQuest deployment, consolidating general ledger and contact history into a single database and reducing the need for complex data transfers between systems. Governance and rollout sequencing emphasized cohesive vendor-aligned operations, enabling the bank to extend lending capability into commercial banking and cash management offerings as noted by bank leadership. The vendor stated that integrated hosting and an open API architecture support faster adoption of new technologies, and the vendor’s Remote Engagement Model was used during the Phoenix go-live to maintain continuity of operations during pandemic conditions.
First Federal Lakewood Banking and Financial Services 230 $50M United States Finastra Finastra Fusion CreditQuest Loan Management 2018 n/a
First National Bank of Manchester Banking and Financial Services 30 $6M United States Finastra Finastra Fusion CreditQuest Loan Management 2020 n/a In 2020 First National Bank of Manchester implemented Finastra Fusion CreditQuest as its Loan Management solution to support lending operations and credit administration. The deployment was part of a broader Finastra ecosystem rollout at the Kentucky based community bank, with Fusion CreditQuest integrated alongside Fusion Phoenix core banking, Fusion Digital Banking and Fusion LaserPro to create a connected lending and customer servicing environment. Finastra Fusion CreditQuest was configured to provide standard loan management workflows including application intake, credit decisioning support, servicing workflows and document tracking, consistent with Loan Management functional expectations. The implementation leveraged the Finastra platform approach to enable modular loan processes and configurable credit policy rules, while preserving the bank s need for multi channel customer interactions. Operationally the solution was delivered as part of a cloud oriented architecture, with Fusion Phoenix hosted on Microsoft Azure and linked to Fusion CreditQuest and digital banking modules to provide a unified customer profile. Vendor statements emphasize that the integrated stack provides a holistic view of account holder exposure, contact history, loan balances and account alerts, enabling tighter alignment between retail banking, lending operations and customer engagement teams. Governance and rollout prioritized third party extensibility and service onboarding, using Finastra s FusionFabric.cloud and FusionStore to allow the bank to add fintech services and APIs over time. Bank leadership framed the upgrade as essential to offering an authentic multi channel experience for younger customers, and the implementation narrative centers on linking Loan Management capabilities to broader customer centric workflows rather than on discrete replacement metrics.
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